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62 Meta Investigations Manager Jobs Hiring Near You

Meta

Oversight Operations Investigator

$100K/yr

Our mandate is to manage complex and novel situations that require special care across Meta ... Conduct rigorous, multi-system investigations: connect signals across surfaces and stakeholders on ...

Meta

Oversight Operations Investigator

Menlo Park, CA

$100K/yr

Our mandate is to manage complex and novel situations that require special care across Meta ... Conduct rigorous, multi-system investigations: connect signals across surfaces and stakeholders on ...

Meta

Competition & Markets Policy Manager

Menlo Park, CA · On-site +1

$153K/yr

... investigations, interoperability mandates, and platform conduct rules. You will work across Meta ... Competition & Markets Policy Manager Responsibilities: * Develop and drive Meta's strategic policy ...

Meta

Competition & Markets Policy Manager

Austin, TX · On-site +1

$153K/yr

... investigations, interoperability mandates, and platform conduct rules. You will work across Meta ... Competition & Markets Policy Manager Responsibilities: * Develop and drive Meta's strategic policy ...

Meta

Competition & Markets Policy Manager

San Francisco, CA · On-site +1

$153K/yr

... investigations, interoperability mandates, and platform conduct rules. You will work across Meta ... Competition & Markets Policy Manager Responsibilities: * Develop and drive Meta's strategic policy ...

Meta

Competition & Markets Policy Manager

Seattle, WA · On-site +1

$153K/yr

... investigations, interoperability mandates, and platform conduct rules. You will work across Meta ... Competition & Markets Policy Manager Responsibilities: * Develop and drive Meta's strategic policy ...

Meta

Competition & Markets Policy Manager

Washington, DC · On-site +1

$153K/yr

... investigations, interoperability mandates, and platform conduct rules. You will work across Meta ... Competition & Markets Policy Manager Responsibilities: * Develop and drive Meta's strategic policy ...

Meta

Competition & Markets Policy Manager

New York, NY · On-site +1

$153K/yr

... investigations, interoperability mandates, and platform conduct rules. You will work across Meta ... Competition & Markets Policy Manager Responsibilities: * Develop and drive Meta's strategic policy ...

Meta

Global Security Area Manager

El Paso, TX

$111K/yr

Meta's Global Security organization is dedicated to protecting the people, assets, and reputation ... Collaborate with the Global Security Operations Center and the Global Security Investigations and ...

Meta

Global Security Area Manager

El Paso, TX · On-site

$111K - $161K/yr

Meta's Global Security organization is dedicated to protecting the people, assets, and reputation ... Investigations and Intelligence team to anticipate, identify, and evaluate emerging physical ...

Meta

Critical Operations Manager

Lebanon, IN

$143K/yr

Meta is seeking a Critical Operations Manager to join our Data Center Operations team. Our data ... Investigate incidents, conduct root cause analysis, and implement corrective actions to improve ...

Meta

GA

$143K/yr

Meta is seeking a Critical Operations Manager to join our Data Center Operations team. Our data ... Investigate incidents, conduct root cause analysis, and implement corrective actions to improve ...

Meta

Critical Operations Manager

Forest City, NC

$143K/yr

Meta is seeking a Critical Operations Manager to join our Data Center Operations team. Our data ... Investigate incidents, conduct root cause analysis, and implement corrective actions to improve ...

Meta

Critical Operations Manager

El Paso, TX

$143K/yr

Meta is seeking a Critical Operations Manager to join our Data Center Operations team. Our data ... Investigate incidents, conduct root cause analysis, and implement corrective actions to improve ...

Meta

Critical Operations Manager

Beaver Dam, WI

$143K/yr

Meta is seeking a Critical Operations Manager to join our Data Center Operations team. Our data ... Investigate incidents, conduct root cause analysis, and implement corrective actions to improve ...

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Meta Jobs Information

What is it like to work at Meta?

Meta is a technology company that prioritizes innovation, collaboration, and diversity, fostering a culture that encourages experimentation and learning from failures. The company's structure is organized into various teams, including those focused on artificial intelligence, virtual reality, and social media, with a work environment that supports flexible work arrangements and employee well-being. Working at Meta may appeal to candidates who are passionate about shaping the future of technology and are interested in contributing to a company that aims to build technologies that help people connect, find communities and grow businesses.

What makes Meta an attractive place to work?

Meta is a leading technology company that has revolutionized the way people connect, find communities and grow businesses. The company offers a dynamic and collaborative work environment that fosters innovation, creativity, and experimentation, with a focus on building and maintaining a diverse and inclusive workplace culture. By joining Meta, individuals can contribute to shaping the future of technology and have opportunities to develop their skills, work on complex problems, and make a meaningful impact on people's lives.

Do workers at Meta get paid breaks?

Sometimes. Only some people get paid breaks.
38% of people say they don’t get paid breaks.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and July 2026.

Does Meta pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
41% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and February 2026.

At Meta, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
38% of people say they have to use vacation days when they’re out sick.
Based on data from 16 people who took the Breakroom Quiz between May 2025 and July 2026.

Are part-time workers able to get health insurance from Meta?

Only some people who work part-time can get health insurance.
60% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 5 people who took the Breakroom Quiz between December 2024 and February 2025.

Is the health insurance from Meta affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 15 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people get paid time off at Meta?

Most people get paid time off work.
85% of people say they get paid time off.
Based on data from 20 people who took the Breakroom Quiz between May 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 75% of people with changing schedules find out their shifts one week or less ahead of time.
  • 17% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 8% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 12 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers at Meta worry about hours?

Most people don’t worry about getting enough hours.
89% of people report they don’t worry about getting enough hours.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and July 2026.

Do Meta workers get to choose the shifts they work?

Most people get to choose which shifts they work.
69% report that they have enough control over which shifts they work.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and August 2025.

How easy is it for Meta workers to change shifts?

Most people find it easy to change shifts.
69% of people report that it’s easy to change shifts if they need to.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to get time off at Meta?

Most people find it easy to get time off.
76% of people report it’s easy to get time off.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and July 2026.

Do Meta managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
90% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and July 2026.

Do jobs at Meta spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
32% of people report that their job takes up time that they don’t get paid for.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to take sick days at Meta?

Most people find it easy to take sick days.
85% of people report that it’s easy to take time off if they are sick.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and July 2026.

Is a Meta job good for students?

Most students say this is a good place to work if you’re studying.
83% of students report this is a good place to work if you’re studying.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and July 2026.

Is working at Meta good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
82% of people who care for a child or other relative report this is a good place to work.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Meta feel treated with respect by their managers?

Most people feel treated with respect by their managers.
77% of people say they’re treated with respect by their managers.
Based on data from 44 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Meta get to take their breaks without interruption?

Most people get breaks without interruption.
72% of people report that they get to take their breaks without interruption.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and July 2026.

Is it stressful to work at Meta?

Most people feel stressed out here.
71% of people say they often feel stressed out at work.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Meta enjoy their jobs?

Most people enjoy their job.
79% of people report they enjoy their job.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Meta recommend working with their team?

Only some people recommend working with their team.
36% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 44 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get enough training when they start at Meta?

Some people didn’t get enough training when they started.
44% of people report they didn’t get enough training when they started working here.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get support to advance at Meta?

Only some people are given support to advance their career here.
In the last year, 36% of people report not being given support to advance their career here.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people think Meta’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
64% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers feel well informed about how Meta is doing?

Only some people feel well informed about how the company is doing.
34% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and July 2026.
What other companies are hiring for Investigations Manager jobs?
What are the most popular jobs at Meta?
What are the most popular categories at Meta?
Infographic showing various Investigations Manager job openings at Meta in the United States as of August 2026, with employment types broken down into 1% Internship, 98% Full Time, and 1% Contract. Highlights an 80% Physical, 1% Hybrid, and 19% Remote job distribution.

Oversight Operations Investigator

Meta

Remote

$100K/yr

Full-time

Re-posted 3 days ago

Meta rating

7.8

Company rating: 7.8 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

136th of 242 rated software companies

Job description

Global Response Operations (GRO) is Meta's frontline defense against threats to platform integrity, user safety, regulatory compliance, and advertiser support. The Response teams solve essential escalations, remediate the most critical issues, and respond to urgent risks and incidents. We respond when the stakes are highest: high-priority escalations that demand speed, precision, coordination, and judgement. We work closely with our partners to fix gaps in our platforms. Our mandate is to manage complex and novel situations that require special care across Meta's Family of Apps, all surfaces and domains, all issue types and all user groups. We are transitioning to an agentic operating model where AI handles routine work and human experts focus on the cases, decisions, and system improvements that require judgment, creativity, and domain depth.You will own Meta's most complex, sensitive, and time-critical escalations, where AI reaches its limits and expert human judgment determines the outcome. Working across all Meta surfaces, products, and issue types, you'll investigate and resolve high-stakes situations spanning civic concerns, entertainment events, advertiser integrity, regulatory risk, and AI product failures.You'll serve as a domain expert and workflow contributor by designing how humans and AI work together, critically evaluating AI outputs, encoding your expertise into systems that scale, and supporting others to do the same. You'll lead or contribute to pods that drive measurable operational improvement.This role is for people who navigate ambiguous situations by defining structure, identifying key decisions, and driving toward resolution, prioritize effectively across competing demands, and see AI as a force multiplier for better outcomes.
Oversight Operations Investigator Responsibilities:
  • Drive Meta's highest-priority escalations to resolution: from initial triage through investigation, cross-functional coordination, and final resolution, ensuring that time-sensitive cases are mitigated within SLA and with minimal business or reputational impact
  • Conduct rigorous, multi-system investigations: connect signals across surfaces and stakeholders on complex or novel case types (LLM hallucinations, AI agent misbehavior, deepfake/synthetic media, cross-platform integrity failures), producing root cause analysis and documentation that prevents recurrence
  • Coordinate across Policy, Legal, Engineering, Sales, Communications, Leadership, and other external-facing networks: drive aligned response strategies on cases carrying reputational, legal, or business risk, translating complexity into clear decisions and accountable next steps
  • Synthesize and deliver executive-level communications: leverage AI to ensure accurate, actionable situational awareness reaches leadership and partners when it matters
  • Exercise judgment on unprecedented situations: make high-stakes calls and set a precedent for continuous improvement
  • Work on-call shifts within a global team: maintain 24/7 readiness and operate effectively across time zones, delivering consistent quality and decision-making across shifting priorities and time-sensitive situations
  • Contribute to workflow performance in your domain: support end-to-end quality across human-in-the-loop and human-on-the-loop deployments, identifying when intervention is needed and flagging issues that affect automated outputs
  • Translate expert human judgment into encodable logic: convert tacit domain knowledge (policy interpretation, contextual reasoning, edge case intuition) into explicit rules, prompts, and decision frameworks that AI systems can execute
  • Lead or contribute to sprints and pods that transform operations: drive measurable improvements in efficiency, effectiveness, and performance outcomes
  • Design and iterate on AI-assisted workflows (prompts, decision trees, runbooks, automations): increase team throughput, measured by reduced handling time, enhanced outcomes, or eliminated manual steps for recurring case patterns
  • Support peer development on judgment, AI tool mastery, and escalation calibration: share expertise through case reviews and real-time modeling, contributing to the team's collective capability
  • Conduct case quality reviews: identify patterns in errors and AI failures
  • implement corrections that raise the bar for the team
  • Critically evaluate AI-generated assessments, investigation outputs, and recommended actions: correct and document failure patterns, feed structured improvements back into the system so accuracy improves over time
  • Identify when regulatory, policy, or operational context changes require capability updates: proactively flag when existing automation rules, prompts, or decision logic have become stale due to external shifts, ensuring that systems reflect the current reality
  • Provide structured feedback on AI launches: deliver actionable recommendations for improvement based on operational experience
  • Design escalation logic, runbooks, and decision trees for AI systems: define how AI handles edge cases and when it routes to humans
  • Create and maintain AI prompts, playbooks, and evaluation rubrics: build the tooling layer that governs AI performance in your domain
  • Test and validate new AI capabilities before deployment: ensure the quality and reliability before workflows go live
  • Design AI skills and capabilities to check and co-pilot human work: build manual and human-in-the-loop quality mechanisms into operational processes
  • Develop and maintain deep domain expertise: stay current on evolving threats, platform dynamics, and policy or legal landscape to inform rapid decision making
  • Surface emerging patterns, systemic issues, and root cause hypotheses: translate operational observations into strategic signals that drive action upstream
  • Monitor workflow health and flag performance drift: track whether automated systems in your domain continue to produce correct outcomes over time, surfacing degradation signals before errors compound
  • Document investigation methodologies and resolution approaches for novel case types: build institutional knowledge that scales beyond individual expertise
  • Contribute to demand signal and operational improvement: identify volume drivers, capability gaps, and process inefficiencies that inform roadmap priorities
  • Own investigation and resolution of escalations involving Meta's AI products, including LLM outputs, AI agents, and AI-generated content
  • Develop expertise in AI system failure modes: build pattern recognition for how and why AI systems produce harmful, inaccurate, or policy-violating outputs
  • Partner with cross-functional teams on AI-specific escalation protocols and intervention capabilities: shape how the company detects and responds to AI-driven incidents
  • Participate in AI red-teaming and stress testing exercises: build intuition for AI failure cases and contribute findings that strengthen guardrails
  • Disturbing content: This role requires the review of content, issues, and matters that can be offensive or disturbing, including but not limited to graphic violence, self-harm, hate speech, abuse, and sexually explicit material. Meta provides resources and support for employees who work with sensitive content
  • On call: This role will require regular scheduled weekend and holiday oncall work, and some non-scheduled crisis intervention
  • Pace: The work is interrupt-driven. You'll balance proactive improvement work with reactive escalation response, and the escalations take priority
  • AI Forward: This team actively uses AI tools in its daily operations. You're expected to push the boundary of what AI can handle and know where human judgment must intervene

Minimum Qualifications:
  • 3+ years in escalation management, trust & safety, crisis response, investigations, regulatory compliance, policy, or a related operational field
  • Demonstrated ability to manage and resolve high-pressure, time-sensitive situations with sound judgment and minimal supervision
  • Active, daily proficiency with AI tools — including prompt engineering, AI-assisted investigation, and workflow automation — with the ability to critically evaluate and override AI outputs
  • Strong analytical skills with the ability to synthesize large volumes of qualitative and quantitative information into actionable insights
  • Clear, structured written communication — able to produce executive-level briefs, case reports, and stakeholder updates (leveraging AI for drafting where appropriate)
  • Experience building effective relationships and collaborating across teams with technical and non-technical partners
  • Experience identifying process inefficiencies or capability gaps and creating scalable solutions (e.g., new workflows, tools, or runbooks)
  • Ability to build alignment and collaborate effectively to move work forward across teams

Preferred Qualifications:
  • Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
  • Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
  • Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
  • Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy review)
  • Experience with structured AI evaluation (red-teaming, prompt testing, rubric design, failure mode analysis)
  • Track record of building AI-powered workflows, agents, or automations that measurably improved team output or efficiency
  • Background in one or more of: content integrity, intellectual property, regulatory frameworks, advertiser policies, or civic/political escalations
  • Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
  • Familiarity with Meta's products, policies, and enforcement systems
  • Experience leading or mentoring others
  • ability to drive pod-level accountability for an outcome

About Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.
$100,000/year to $143,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

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