Success Manager
Ann Arbor, MI · On-site
MDVIP: Transforming Primary Care, One Patient at a Time MDVIP is a national leader in personalized ... Proficiency in Microsoft Office (Outlook, Excel, Word); CRM experience preferred * Ability and ...
20 Mdvip Customer Success Manager Jobs Hiring Near You
Success Manager
Ann Arbor, MI · On-site
MDVIP: Transforming Primary Care, One Patient at a Time MDVIP is a national leader in personalized ... Proficiency in Microsoft Office (Outlook, Excel, Word); CRM experience preferred * Ability and ...
Success Manager
Stamford, CT · On-site
MDVIP: Transforming Primary Care, One Patient at a Time MDVIP is a national leader in personalized ... Proficiency in Microsoft Office (Outlook, Excel, Word); CRM experience preferred * Ability and ...
Quick apply
Success Manager
Stamford, CT · On-site
MDVIP: Transforming Primary Care, One Patient at a Time MDVIP is a national leader in personalized ... Proficiency in Microsoft Office (Outlook, Excel, Word); CRM experience preferred * Ability and ...
Success Manager
Ann Arbor, MI · On-site
MDVIP: Transforming Primary Care, One Patient at a Time MDVIP is a national leader in personalized ... Proficiency in Microsoft Office (Outlook, Excel, Word); CRM experience preferred * Ability and ...
Success Manager
Ann Arbor, MI · On-site
MDVIP: Transforming Primary Care, One Patient at a Time MDVIP is a national leader in personalized ... Proficiency in Microsoft Office (Outlook, Excel, Word); CRM experience preferred * Ability and ...
Success Manager
Stamford, CT · On-site
MDVIP: Transforming Primary Care, One Patient at a Time MDVIP is a national leader in personalized ... Proficiency in Microsoft Office (Outlook, Excel, Word); CRM experience preferred * Ability and ...
Success Manager
Stamford, CT · On-site
MDVIP: Transforming Primary Care, One Patient at a Time MDVIP is a national leader in personalized ... Proficiency in Microsoft Office (Outlook, Excel, Word); CRM experience preferred * Ability and ...
Success Manager
Stamford, CT · On-site
MDVIP: Transforming Primary Care, One Patient at a Time MDVIP is a national leader in personalized ... Proficiency in Microsoft Office (Outlook, Excel, Word); CRM experience preferred * Ability and ...
Success Manager
Stamford, CT · On-site
MDVIP: Transforming Primary Care, One Patient at a Time MDVIP is a national leader in personalized ... Proficiency in Microsoft Office (Outlook, Excel, Word); CRM experience preferred * Ability and ...
Success Manager
Ann Arbor, MI · On-site
MDVIP: Transforming Primary Care, One Patient at a Time MDVIP is a national leader in personalized ... Proficiency in Microsoft Office (Outlook, Excel, Word); CRM experience preferred * Ability and ...
Quick apply
Success Manager
Ann Arbor, MI · On-site
MDVIP: Transforming Primary Care, One Patient at a Time MDVIP is a national leader in personalized ... Proficiency in Microsoft Office (Outlook, Excel, Word); CRM experience preferred * Ability and ...
MDVIP Corporate Office, Boca Raton, FL MDVIP: Transforming Primary Care, One Patient at a Time ... chain, and customer success. * Collaborate with functional leaders to develop and implement ...
MDVIP Corporate Office, Boca Raton, FL MDVIP: Transforming Primary Care, One Patient at a Time ... chain, and customer success. * Collaborate with functional leaders to develop and implement ...
Position Location MDVIP Corporate Office, Boca Raton, FL MDVIP Overview MDVIP: Transforming Primary ... chain, and customer success. * Collaborate with functional leaders to develop and implement ...
Position Location MDVIP Corporate Office, Boca Raton, FL MDVIP Overview MDVIP: Transforming Primary ... chain, and customer success. * Collaborate with functional leaders to develop and implement ...
... in CRM (Salesforce). * Guide Through STAR Milestones: Lead prospects through the Successful ... Cross-Functional Collaboration & Transition Success * Partner Across MDVIP Teams: Collaborate with ...
... in CRM (Salesforce). * Guide Through STAR Milestones: Lead prospects through the Successful ... Cross-Functional Collaboration & Transition Success * Partner Across MDVIP Teams: Collaborate with ...
Role Summary MDVIP is seeking an experienced and strategic Manager, Lead Generating Events to join ... Proficiency with Salesforce and Cvent, or comparable CRM and event registration platforms. * Strong ...
Role Summary MDVIP is seeking an experienced and strategic Manager, Lead Generating Events to join ... Proficiency with Salesforce and Cvent, or comparable CRM and event registration platforms. * Strong ...
... MDVIP program * Partner closely with internal support teams following contract completion to ensure a smooth transition. * Maintain and report on a consistent pipeline of physician prospects in CRM ...
Quick apply
... MDVIP program * Partner closely with internal support teams following contract completion to ensure a smooth transition. * Maintain and report on a consistent pipeline of physician prospects in CRM ...
MDVIP: Transforming Primary Care, One Patient at a Time MDVIP is a national leader in personalized ... managing senior writers, videographers, and creative partners. * Demonstrated success building and ...
MDVIP: Transforming Primary Care, One Patient at a Time MDVIP is a national leader in personalized ... managing senior writers, videographers, and creative partners. * Demonstrated success building and ...
Member Enrollment Leader
Boca Raton, FL · On-site
... MDVIP doctor in the community. * Energize physicians to participate in community events to build awareness and word of mouth. * Ensure a clean handoff to our Success Management team, enabling ...
Quick apply
Member Enrollment Leader
Boca Raton, FL · On-site
... MDVIP doctor in the community. * Energize physicians to participate in community events to build awareness and word of mouth. * Ensure a clean handoff to our Success Management team, enabling ...
Sales Representative
Boca Raton, FL · On-site
Proven success in outbound calling campaigns, with the ability to meet and exceed performance ... Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools. Why Join MDVIP? * Be ...
Sales Representative
Boca Raton, FL · On-site
Proven success in outbound calling campaigns, with the ability to meet and exceed performance ... Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools. Why Join MDVIP? * Be ...
Sales Representative
Boca Raton, FL · On-site
Proven success in outbound calling campaigns, with the ability to meet and exceed performance ... Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools. Why Join MDVIP? * Be ...
Sales Representative
Boca Raton, FL · On-site
Proven success in outbound calling campaigns, with the ability to meet and exceed performance ... Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools. Why Join MDVIP? * Be ...
Sales Representative
Boca Raton, FL · On-site
Proven success in outbound calling campaigns, with the ability to meet and exceed performance ... Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools. Why Join MDVIP? * Be ...
Quick apply
Sales Representative
Boca Raton, FL · On-site
Proven success in outbound calling campaigns, with the ability to meet and exceed performance ... Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools. Why Join MDVIP? * Be ...
MDVIP: Transforming Primary Care, One Patient at a Time MDVIP is a national leader in personalized ... managing senior writers, videographers, and creative partners. * Demonstrated success building and ...
Quick apply
MDVIP: Transforming Primary Care, One Patient at a Time MDVIP is a national leader in personalized ... managing senior writers, videographers, and creative partners. * Demonstrated success building and ...
Executive Director, Full Builds
New York, NY · On-site +1
... in CRM (Salesforce). * Guide Through STAR Milestones: Lead prospects through the Successful ... Cross-Functional Collaboration & Transition Success * Partner Across MDVIP Teams: Collaborate with ...
Executive Director, Full Builds
New York, NY · On-site +1
... in CRM (Salesforce). * Guide Through STAR Milestones: Lead prospects through the Successful ... Cross-Functional Collaboration & Transition Success * Partner Across MDVIP Teams: Collaborate with ...
Description Role Summary MDVIP is seeking an experienced and strategic Manager, Lead Generating ... Proficiency with Salesforce and Cvent, or comparable CRM and event registration platforms. * Strong ...
Description Role Summary MDVIP is seeking an experienced and strategic Manager, Lead Generating ... Proficiency with Salesforce and Cvent, or comparable CRM and event registration platforms. * Strong ...
Role Summary MDVIP is seeking an experienced and strategic Manager, Lead Generating Events to join ... Proficiency with Salesforce and Cvent, or comparable CRM and event registration platforms. * Strong ...
Quick apply
Role Summary MDVIP is seeking an experienced and strategic Manager, Lead Generating Events to join ... Proficiency with Salesforce and Cvent, or comparable CRM and event registration platforms. * Strong ...
MDVIP Jobs Information
Do workers at MDVIP get paid breaks?
Sometimes. Only some people get paid breaks.
43% of people say they don’t get paid breaks.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and July 2026.
43% of people say they don’t get paid breaks.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and July 2026.
Does MDVIP pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
36% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and May 2026.
36% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and May 2026.
At MDVIP, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
86% of people say they have to use vacation days when they’re out sick.
Based on data from 7 people who took the Breakroom Quiz between May 2025 and July 2026.
86% of people say they have to use vacation days when they’re out sick.
Based on data from 7 people who took the Breakroom Quiz between May 2025 and July 2026.
Do people get paid time off at MDVIP?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 8 people who took the Breakroom Quiz between May 2025 and July 2026.
100% of people say they get paid time off.
Based on data from 8 people who took the Breakroom Quiz between May 2025 and July 2026.
Do workers at MDVIP worry about hours?
Most people don’t worry about getting enough hours.
80% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and August 2025.
80% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and August 2025.
How easy is it to get time off at MDVIP?
Most people find it easy to get time off.
80% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and May 2026.
80% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and May 2026.
Do jobs at MDVIP spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and August 2025.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and August 2025.
How easy is it to take sick days at MDVIP?
Most people find it easy to take sick days.
77% of people report that it’s easy to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and July 2026.
77% of people report that it’s easy to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and July 2026.
Is working at MDVIP good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
80% of people who care for a child or other relative report this is a good place to work.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and July 2026.
80% of people who care for a child or other relative report this is a good place to work.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and July 2026.
Do people at MDVIP feel treated with respect by their managers?
Most people feel treated with respect by their managers.
85% of people say they’re treated with respect by their managers.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and July 2026.
85% of people say they’re treated with respect by their managers.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people at MDVIP get to take their breaks without interruption?
Only some people get breaks without interruption.
50% of people report that their breaks get interrupted.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and July 2026.
50% of people report that their breaks get interrupted.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and July 2026.
Is it stressful to work at MDVIP?
Some people feel stressed out here.
50% of people say they often feel stressed out at work.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and July 2026.
50% of people say they often feel stressed out at work.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and July 2026.
Do people at MDVIP enjoy their jobs?
Most people enjoy their job.
91% of people report they enjoy their job.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and July 2026.
91% of people report they enjoy their job.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people at MDVIP recommend working with their team?
Most people recommend working with their team.
69% of people report that they would recommend working with their immediate team to a friend.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and July 2026.
69% of people report that they would recommend working with their immediate team to a friend.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people get enough training when they start at MDVIP?
Most people got enough training when they started.
100% of people report they got enough training when they started working here.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and July 2026.
100% of people report they got enough training when they started working here.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people get support to advance at MDVIP?
Most people aren’t given support to advance their career here.
In the last year, 75% of people report not being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and July 2026.
In the last year, 75% of people report not being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and July 2026.
Do people think MDVIP’s headquarters understands what’s happening where they work?
Some people think headquarters doesn’t understand what’s happening where they work.
67% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and July 2026.
67% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and July 2026.
Do workers feel well informed about how MDVIP is doing?
Only some people feel well informed about how the company is doing.
38% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and July 2026.
38% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and July 2026.
What other companies are hiring for Customer Success Manager jobs?
What are the most popular jobs at Mdvip?
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 8 days ago
MDVIP rating
7.6
Based on 13 frontline employees who took The Breakroom Quiz
Job description
Supports ~30 physician offices across Michigan and Northwest Ohio. Candidate can be based in Ann Arbor, Detroit, or Toledo areas.
MDVIP: Transforming Primary Care, One Patient at a Time
MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.
Position Summary
As a Success Manager, you will manage a portfolio of affiliated physician practices with direct accountability for relationship management and KPI performance. This is a field based, performance driven role designed for professionals with prior experience in sales, account management, operations, or revenue focused customer success with a track record of exceeding performance targets. Success in this role is defined by net member growth, revenue performance, physician satisfaction, and patient satisfaction, among other KPIs.
This role requires regular travel within a defined territory and is best suited for individuals who thrive in externally facing, high accountability environments. While there is no typical week, the schedule generally includes travel Tuesday through Thursday to visit practices and engage with affiliates (with occasional overnight stays, depending on the territory), and remote work on Mondays and Fridays focused on meetings and proactive territory management. The role also includes regular evening commitments, such as affiliate dinners.
Key Responsibilities
Key Competencies
Requirements
Minimum Qualifications
Preferred Qualifications
Why Join MDVIP?
MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace . We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.
If you require accommodation during the application or interview process, please let us know, and we will be happy to assist.
Pay Transparency: Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.
MDVIP: Transforming Primary Care, One Patient at a Time
MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.
Position Summary
As a Success Manager, you will manage a portfolio of affiliated physician practices with direct accountability for relationship management and KPI performance. This is a field based, performance driven role designed for professionals with prior experience in sales, account management, operations, or revenue focused customer success with a track record of exceeding performance targets. Success in this role is defined by net member growth, revenue performance, physician satisfaction, and patient satisfaction, among other KPIs.
This role requires regular travel within a defined territory and is best suited for individuals who thrive in externally facing, high accountability environments. While there is no typical week, the schedule generally includes travel Tuesday through Thursday to visit practices and engage with affiliates (with occasional overnight stays, depending on the territory), and remote work on Mondays and Fridays focused on meetings and proactive territory management. The role also includes regular evening commitments, such as affiliate dinners.
Key Responsibilities
- Build & Deepen Trusted Physician Relationships: Establish strong, credibility-based partnerships with physicians that serve as the foundation for long-term growth, retention, and performance improvement.
- Act as a Consultative Business Advisor: Influence physician decision-making by providing insight-driven guidance on growth strategy, pricing, utilization, and practice performance-without direct authority.
- Drive Measurable Practice Growth: Partner with physicians to develop and execute data-driven growth plans that improve membership, retention, and overall practice revenue.
- Provide VIP-Level Service: Own physician and staff inquiries end to end, delivering timely, high-touch support, problem resolution, and seamless connection to MDVIP resources.
- Lead Onboarding & Ongoing Expansion: Guide new affiliates through onboarding and first-year success plans while identifying and unlocking growth opportunities in established practices.
- Maintain Proactive, High-Impact Engagement: Execute a consistent cadence of in-person and virtual interactions tailored to practice performance and opportunity.
- Own Territory Performance & Outcomes: Manage a defined portfolio of practices with accountability for identifying risk, prioritizing engagement, and expanding relationships.
- Operate with Discipline & Accountability: Track activity and outcomes, prioritize high-impact efforts, and take full ownership of performance results across a territory.
Key Competencies
- Goal-Oriented and Results-Driven: Focuses on achieving goals and getting things done efficiently and effectively.
- Trusted Advisor: Builds strong relationships by offering helpful advice and being reliable.
- Confident and Unflappable: Stays calm and confident, even in stressful or uncertain situations.
- Handles Tough Conversations Well: Can talk through difficult issues honestly and respectfully, without avoiding them.
- Collaborative: Works well with others, values teamwork, and helps everyone succeed together.
Requirements
Minimum Qualifications
- 3+ years of experience in sales, account management, operations, or revenue focused customer success
- Experience meeting and exceeding performance metrics or targets
- Proficiency in Microsoft Office (Outlook, Excel, Word); CRM experience preferred
- Ability and willingness to travel regularly within assigned territory
Preferred Qualifications
- Experience managing complex, multi account portfolios
- Background in B2B, services, or subscription based growth environments
- Healthcare experience, especially primary care
Why Join MDVIP?
- Be part of a mission-driven organization leading innovation in personalized healthcare.
- Drive transformation and growth in a dynamic, fast-paced environment.
- Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles.
- Comprehensive benefits: health, dental, vision insurance, and retirement plans.
- Professional development: access to ongoing training and leadership development programs.
- Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence.
MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace . We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.
If you require accommodation during the application or interview process, please let us know, and we will be happy to assist.
Pay Transparency: Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.
About MDVIP
Sourced by ZipRecruiter
Industry
Fitness and sports centers
Company size
201 - 500 Employees
Headquarters location
Boca Raton, FL, US
Year founded
2000