62 Johnson Johnson Customer Service Jobs Hiring Near You

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Pharmaceutical Sales

Job Sub Function:

Sales - Neuroscience (Commission)

Job Category:

Professional

All Job Posting Locations:

Birmingham, Alabama, United States

Job Description:

We are searching for the best talent for a Neuroscience Sales Specialist to support clients in the Birmingham, AL territory.

About Neuroscience

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Our Neuroscience team tackles the world's toughest brain health challenges including multiple sclerosis, Alzheimer's disease, Parkinson's disease, myasthenia gravis, epilepsy, major depressive disorder, bipolar disorder, schizophrenia, and autism. This patient-focused team helps address some of the most complex diseases of our time. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine

Intra-Cellular Therapies, a Johnson & Johnson company, is on the path to be the #1 leader in neuroscience. With an exceptional suite of products and a commitment to transforming patient lives, we are expanding our CAPLYTA commercial team to support our growing impact in psychiatry.

The Neuroscience Sales Specialist,has overall responsibility for meeting or exceeding sales expectations within their assigned geographies in an ethical and compliant manner. The sales specialistis responsible forunderstanding andidentifyingcustomer needs, aligning marketingresourcesand supporting pull-through activities. They are also accountable for embodying and communicating Intra-Cellular'scorporate vision of improving the lives of patients suffering from neuropsychiatric disorders.

The Neuroscience Sales Specialist will develop superior product and disease state knowledge that allows them to compliantly engage in in-depth clinical dialogue with healthcare professionals. Additionally, they will have responsibility for the creation of local strategic and tactical plans, differential resource allocation, and accountability for effective application of budget and expense management within their assigned territory.

We are looking for sales professionals who have a passion for patients, tenacity for results, ability to adapt and evolve, entrepreneurial thirst for working in an energizing and winning culture.

Job Responsibilities:

• Following compliance guidelines,drivessales performanceto ensure sales forecasts are met or exceeded within assigned territory by calling on HCP offices and Mental Health Community Centers both in-person and virtually.

• Effectively uses assigned budgets to achieve territoryobjectives. Customizes discussions and client interactions based on customer's needs in a compliant and ethical manner

• Maintains current understanding oflocalmarket, practice structures, evolving customers, and key influencers. Routinely shares such information with relevant internal Intra-Cellular stakeholders.

• Provides input into resource allocation decisions across customers/region. Identifiesand selects programs/resources available andappropriate foreach customer, practice, and/or system.

• Works with Regional Business Manager and key stakeholders to develop a local business plan that ensures achievement of all businessobjectives. Capitalizes onformulary approvals and other business opportunities through effective implementation of the strategic plan.

• Collaborates with other Neuroscience Sales Specialists on commonobjectivesand sharing of best practices.

• Accountable for providingtimelyandaccurateadministrative management of work hours, sales call data, customerobjectives, communication responses, synchronization,sampleand expense reporting.

• Effectively inform and build a business plan based on depth and breadth of customer business needs,resourcesand products.

• Complete all company and job-related training as assigned within the required timelines.

• Pleasenotethis job description is not designed to cover orcontaina comprehensive listing of activities, duties or responsibilities that arerequired ofthe employee for this job. Duties,responsibilitiesand activities may change at any time with or without notice.

Job Requirements:

• A minimum oftwo (2) years of relevant work experience in healthcare sales/account management, or business to business sales, or recently transitioned from Active-Duty Military

• 3+ years of sales experience in specialty pharmaceuticals preferred

• Launch, antipsychotic, and/or bi-polar sales experience highly preferred.

• Must haveBachelor'sdegree from an accredited college or university as well as a valid driver's license and safe driving record.

• Must havestrong desireand passion for improving the lives of patients and their caregivers. Idealcandidate emulatespatient-centricity.

• Must act with high integrity and alwaysin accordance withthe Company's Compliance policies and procedures.

• Must havestrong senseof self-motivation, initiative, and entrepreneurial thirst, excellent decision-making judgment, strong teaming/collaborationand cross-functional skills

• A proventrack recordof success in learning and adapting to an evolving environment such as Covid-19in order toovercome obstacles and challenges

• Must haveabilityto be agile and adapt to the changing telemedicine/virtual environment.

• Ability to analyze data/metrics to assess progress againstobjectivesas well as diagnose performance issues andidentifynew opportunities.

• Experienceestablishingnew customer relationships and communicating technical information to a diverse customer audience.

• Work hours may include meetings scheduled outside of normal working hours.

• Territories may require some overnight travel depending on geography.

• Some domestic travel to corporate headquarters,trainingand sales meetings will also berequiredon a periodic basis.

• Must be able to perform all essential functions of the position, with or without reasonable accommodation.

If you are under 18 years of age, you (the candidate) may need to obtain the necessary working papers or other documentation required by state law to start the assignment, as well as get a parent's consent for the background check

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.

At Johnson & Johnson, we want every candidate to feel supported throughout the hiring process. Our goal is to make the experience clear, fair, and respectful of your time.

Here's What You Can Expect

Application review: We'll carefully review your CV to see how your skills and experience align with the role.

Getting to know you: If there's a good match, you'll be invited to complete a short-recorded video interview, giving you the chance to share more about yourself. If successful, a recruiter will also reach out by phone to walk you through the process and answer any questions.

Interviews with the team: If you move forward, you'll meet with the hiring manager (and possibly others on the team) in one or two interview rounds, depending on the role.

Staying informed: We know waiting can be hard, so our recruitment team will keep you updated and make sure you know what to expect at each step.

Final steps: For successful candidates, you will need to complete country-specific checks before starting your new role. We will help guide you through these.

At the end of the process, we'll also invite you to share feedback in a short survey - your input helps us continue improving the experience for future candidates. Thank you for considering a career with Johnson & Johnson. We're excited to learn more about you and wish you the best of luck in the process! #RPONA

Required Skills:

Preferred Skills:

Analytical Reasoning, Business Behavior, Clinical Experience, Communication, Cross-Functional Collaboration, Cultural Competence, Customer Centricity, Data Savvy, Developing Partnerships, Execution Focus, Market Knowledge, Neuroscience, Pharmaceutical Industry, Pharmaceutical Sales Marketing, Problem Solving, Report Writing, Sales, Sales Support, Sales Trend Analysis, Strategic Sales Planning