62 Johnson Johnson Customer Service Jobs Hiring Near You

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

MedTech Sales

Job Sub Function:

Clinical Sales - Surgeons (Commission)

Job Category:

Professional

All Job Posting Locations:

West Chester, Pennsylvania, United States of America

Job Description:

We are searching for the best talent for Sales Consultant to be in LOCATION territory.

About Orthopaedics

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that's reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

DePuy Synthes, part of the Johnson & Johnson Medical Devices Companies, provides one of the most comprehensive orthopedics portfolios in the world. DePuy Synthes solutions, in specialties including joint reconstruction, trauma, craniomaxillofacial, spinal surgery and sports medicine, are designed to advance patient care while delivering clinical and economic value to health care systems worldwide. For more information, visitwww.depuysynthes.com.

DePuy Synthes Trauma offers a comprehensive portfolio of trauma care solutions for the treatment of the most simple to the most complex trauma injuries using traditional and minimally invasive techniques.

The Sales Consultant has front-line responsibility for developing and fostering new surgeon and account-level relationships within a geographic territory. Sales Consultants are primarily responsible for the conversion of prospect surgeons/accounts and penetration of existing customers through incremental sales, handling a book of business. This role will drive sales by understanding customers' needs, then developing and carrying out a sales strategy that fulfils those needs.

Key Responsibilities:

• Prospecting and Planning: Identify and qualify prospective surgeons and accounts. Develop and implement account or surgeon-specific plans and selling strategies to grow sales and convert new business.

• Achieve Business Plan Objectives and sales goals/quotas through accurate use of approved resources

• Product Sales: Drive product sales for all assigned products within an assigned territory or set of named accounts. Uses product and customer knowledge to present, demonstrate, and ensure proper utilization of products

• Customer Relationships: Gain access to the right surgeons and buyer points within an account. Build effective customer relations with key surgeons, operating room personnel and other pertinent hospital personnel

• Case Coverage: Maintain appropriate surgeon/resident contact with all prospects or newly converted customers. Routinely provides support to surgeons and OR personnel during surgical cases

• Customer Care: Strive to improve care for our patients. Service customer as a problem solver and maintain excellent response time and follow-up. Routinely educates Surgeons, OR and Central Supply Personnel through in-services and workshops

• Inventory Management: Maintain JnJ sales equipment and promotional materials in proper condition and use them to support territory efforts consistent with company policies and procedures.

• Handles and prioritizes competitive threats as appropriate

• Actively promotes new or special emphasis products and strategic selling objectives

• Implements a plan to achieve a balanced product sales mix in assigned territory

Qualifications

Education & Experience:

• Bachelor's degree + minimum of 3 years of professional and/or related experience or

• Associate degree or Medical Certification (CST, PT, etc.) + minimum of 5 years of professional and/or related experience or

• Minimum of 8 years of professional and/or related experience or

• Recently transitioned from Active Military Duty + minimum of 3 years of professional and/or related experience

Other:

• The ability to work in a lab/operating room environment.

• A valid driver's license issued in the United States

• The ability to travel, which may include weekend and/or overnight travel.

• Residence in or ability to relocate to the posted territory.

• Strong interpersonal communication, influencing, critical thinking and problem-solving skills required.

• Experienced in data analysis and have excellent problem-solving skills

• Results orientation/Prioritization

• Ability to work independently and autonomously

• Partnership and Collaboration - Ability to work in a complex reporting structure

• High level of accuracy and attention to detail.

• Demonstrated ability to understand, interpret, communicate, and work in complex environments

• Functional knowledge of human anatomy and physiology, basic knowledge of surgery

• Strong technical product knowledge of surgical instruments, procedures, protocols, and solutions preferred

If you are under 18 years of age, you (the candidate) may need to obtain the necessary working papers or other documentation required by state law to start the assignment, as well as get a parent's consent for the background check

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers . internal employees contact AskGS to be directed to your accommodation resource.

At Johnson & Johnson, we want every candidate to feel supported throughout the hiring process. Our goal is to make the experience clear, fair, and respectful of your time.

Here's what you can expect:

Application review: We'll carefully review your CV to see how your skills and experience align with the role.

Getting to know you: If there's a good match, you'll be invited to complete a short-recorded video interview, giving you the chance to share more about yourself. If successful, a recruiter will also reach out by phone to walk you through the process and answer any questions.

Interviews with the team: If you move forward, you'll meet with the hiring manager (and possibly others on the team) in one or two interview rounds, depending on the role.

Staying informed: We know waiting can be hard, so our recruitment team will keep you updated and make sure you know what to expect at each step.

Final steps: For successful candidates, you will need to complete country-specific checks before starting your new role. We will help guide you through these.

At the end of the process, we'll also invite you to share feedback in a short survey - your input helps us continue improving the experience for future candidates. Thank you for considering a career with Johnson & Johnson. We're excited to learn more about you and wish you the best of luck in the process! #RPONA

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Required Skills:

Preferred Skills:

Account Management, Business Behavior, Collaboration, Cultural Competence, Customer Centricity, Goal Attainment, Healthcare Trends, Market Knowledge, Market Research, Problem Solving, Relationship Building, Sales, Sales Presentations, Sales Promotions, Solutions Selling, Sustainable Procurement, Vendor Selection