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IST Management

60 Ist Management Customer Service Associate Jobs Hiring Near You

IST Management Services

Service Specialist

Chicago, IL · On-site

$17 - $19/hr

... Management services. The Opportunity: IST is looking for friendly, service-oriented, customer focused people with a passion for excellence. We offer professional training, skill enhancement and ...

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IST Management Jobs Information

Do workers at IST Management get paid breaks?

No. Most people don’t get paid breaks.
92% of people say they don’t get paid breaks.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and September 2026.

Does IST Management pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
60% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and April 2026.

At IST Management, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
90% of people say they have to use vacation days when they’re out sick.
Based on data from 10 people who took the Breakroom Quiz between July 2025 and September 2026.

Do people get paid time off at IST Management?

Most people get paid time off work.
91% of people say they get paid time off.
Based on data from 11 people who took the Breakroom Quiz between July 2025 and September 2026.

Do workers at IST Management worry about hours?

Most people don’t worry about getting enough hours.
71% of people report they don’t worry about getting enough hours.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2025.

Do IST Management workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
60% report that they don’t have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and July 2025.

How easy is it to get time off at IST Management?

Most people find it easy to get time off.
70% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and April 2026.

Do IST Management managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
86% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2025.

Do jobs at IST Management spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
14% of people report that their job takes up time that they don’t get paid for.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2025.

How easy is it to take sick days at IST Management?

Most people find it easy to take sick days.
70% of people report that it’s easy to take time off if they are sick.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at IST Management feel treated with respect by their managers?

Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and September 2026.

Do people at IST Management get to take their breaks without interruption?

Only some people get breaks without interruption.
45% of people report that their breaks get interrupted.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and September 2026.

Is it stressful to work at IST Management?

Some people feel stressed here.
67% of people say they often feel stressed at work.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and September 2026.

Do people at IST Management enjoy their jobs?

Most people enjoy their job.
67% of people report they enjoy their job.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and September 2026.

Do people at IST Management recommend working with their team?

Only some people recommend working with their team.
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and September 2026.

Do people get enough training when they start at IST Management?

Some people didn’t get enough training when they started.
50% of people report they didn’t get enough training when they started working here.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and September 2026.

Do people get support to advance at IST Management?

Only some people are given support to advance their career here.
In the last year, 67% of people report not being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and September 2026.

Do people think IST Management’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and September 2026.

Do workers feel well informed about how IST Management is doing?

Most people don’t feel well informed about how the company is doing.
77% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and September 2026.

What other companies are hiring for Customer Service Associate jobs?

What are the most popular jobs at Ist Management?

What are the most popular categories at Ist Management?

Infographic showing various Customer Service Associate job openings at Ist Management in the United States as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 62% Physical, and 38% Remote job distribution.

Copy Mail - Regional Support Associate

IST Management Services

Philadelphia, PA • On-site

$19 - $20/hr

Full-time

Re-posted 20 days ago

IST Management rating

5.3

Company rating: 5.3 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

218th of 256 rated facilities management

Job description

Overview
Consider a new career today as a Regional Support Associate - Copy/Mail Team Member with IST Management Services, the fastest-growing, national, facilities management company in the industry. IST Management is a BPO Company (Business Process Outsourcing) specializing in providing solutions for the management of physical and digital information through Facilities Management, eDiscovery, and Electronic Document Management services.
The Opportunity: IST is looking for friendly, service-oriented, customer-focused people with a passion for excellence. We offer professional training, skill enhancement and opportunities to advance toward full time positions.
Position Details:
This position is PT, On-Call and performs office services work in our clients' copy and mail rooms. We also handle hospitality, reception and shipping/receiving. Most often this position leads to full time.
Hours will range per site but most assignments are within 7:30AM- 5:30PM Monday through Friday. No nights or weekends unless there would be special projects.
Our client sites are in the Philadelphia metro area (Delaware Valley) Although this job listing shows Center City(19103) as the location, that zip code was chosen as it sits in the middle of our region. This position supports all of our locations in Center City and the suburbs.
Business professional dress code and standards are required. Access to reliable transportation, including routes not accessible via SEPTA or PATCO. Must have a valid driver's license.
Hourly Compensation: $19.00-$20.00 USD per hour
Fast Track to management:
Many of our current site managers started their employment at IST in this role. The experience gained by working at all of the sites, translates into a well rounded manager candidate.
NOTE: We ask all applicants to complete a pre-recorded interview as part of the evaluation process and those that complete the HireVue are quickly reviewed. You will receive an email prompting you to navigate to our website to submit your HireVue video response to three questions. Please treat this HireVue as a real interview since our clients will review the best applicants.
We will be sending the link to the HireVue through our recruiting software and at times, that email could be captured by your spam filters so, if you are interested in this position, please check your spam folder regularly.
Responsibilities
The Regional Support Associate - Copy/Mail Team Member will be responsible for maintaining the highest levels of customer care while demonstrating a friendly and cooperative attitude, in addition to:
  • Operating mailing, copy and fax equipment
  • Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
  • Shipping & Receiving/Ordering supplies
  • Pick-up and deliver mail, parcels, copy jobs and faxes to customers
  • Demonstrate flexibility in satisfying customer demands in a high volume, production environment
  • Consistently adhere to business procedure guidelines as well as all safety procedures
  • Back up IST site personnel for vacations or call outs.

Qualifications
The Regional Support Associate - Copy/Mail Team Member must possess excellent communication skills both verbal and written, is effectively able to work independently and in a team environment, in addition to:
  • Must have access to reliable transportation and a valid driver's license to reach all locations not on public transportation routes
  • High school diploma or equivalent (GED) - College Degree is a plus and allows a fast track plan to management
  • Customer Service/ Hospitality/ Retail background preferred
  • Professional appearance and demeanor
  • Keyboarding and windows environment PC skills
  • Excellent communication skills both verbal and written, especially when covering at receptionist positions.
  • Ability to effectively work individually or in a team environment
  • Lifting up to 55 pounds

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.
Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.
IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.

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