Intercom
Intercom

60 Intercom Business Development Jobs Hiring Near You

Some of our awards include: * 4x Top Private Companies award winner (Austin Business Journal) * 4x ... Intercom, Apollo, etc.). Key Responsibilities * Manage sales cycle from account creation to ...

Some of our awards include: * 4x Top Private Companies award winner (Austin Business Journal) * 4x ... Intercom, Apollo, etc.). Key Responsibilities * Manage sales cycle from account creation to ...

You will work closely with executive leadership, business development, engineering and ... Front line support for the N3XT client base - Multi-channel support (email, chat, via Intercom)

... development, is seeking a highly organized and detail-oriented Accountant / Business Manager to ... Answer phones and intercom with courtesy and efficiency. * Provide prompt assistance to inquiries ...

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Intercom Jobs Information

What is it like to work at Intercom?

Intercom is known for its collaborative and customer-obsessed culture, prioritizing innovation and teamwork to drive growth and success. The company has a flat organizational structure, with a focus on cross-functional teams and open communication, allowing employees to work closely with colleagues from various departments and locations. Working at Intercom may appeal to candidates who value autonomy, flexibility, and the opportunity to contribute to a product that has a significant impact on customer engagement and experience.
Area ICT/Security Business Class Lead

Area ICT/Security Business Class Lead

HDR

Saint Louis Park, MN

Other

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago


HDR rating

9.1

Company rating: 9.1 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

20th of 355 rated engineering


Job description

About Us

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we work to weave diversity, equity, and inclusion into our work and foster a sense of belonging throughout the company and within our communities, we constantly ask ourselves: What is our impact on the world?
Watch Our Story:' https://www.hdrinc.com/our-story'
Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

Due to continued growth, HDR has immediate openings for MN/WI Area Business Class Lead for ICT (Information & Communication Technology)/Physical Security Engineers to join our team. In this dynamic role, you'll forge powerful relationships with both internal teams and external clients, especially in the cutting-edge field of Telecommunications and Physical Security, while leading an engineering team to deliver innovative solutions.

The ICT/Security Business Class Lead is responsible for strategic leadership, technical oversight, and operational excellence of the organization's Information and Communication Technology (ICT) and electronic security systems portfolio. This role entails consistent delivery standards, drives innovation, and aligns business development, engineering, and execution teams to achieve profitable growth and client satisfaction.

The Business Class Lead serves as the subject matter expert (SME) for ICT and security systems-including access control, video surveillance, intrusion detection, structured cabling, and network infrastructure-while also guiding standards, best practices, and workforce development across the area.

Primary Responsibilities

Strategic Leadership

  • Define and execute the vision, strategy, and growth plan for the ICT/Security business line.
  • Establish and maintain design and implementation standards across all ICT/security projects.
  • Identify market trends, emerging technologies, and new business opportunities.
  • Collaborate with executive leadership on business planning, forecasting, and revenue targets.

Technical Expertise & Oversight

  • Serve as a key SME for ICT and electronic security systems, including:
    • Access control systems (ACS)
    • Video surveillance (CCTV/VMS)
    • Intrusion detection systems
    • Intercom and mass notification systems
    • Structured cabling and network infrastructure
  • Provide technical review and guidance on system design, architecture, and integration.
  • Provide quantity reviews for compliance with industry standards, codes, and best practices.
  • Support complex and high-profile project pursuits and proposals.
  • High level of problem-solving skills during design and construction phases.

Operational Excellence

  • Work with our national team to update and maintain standard operating procedures, engineering guidelines, and quality standards.
  • Monitor project performance, including schedule, budget, and technical delivery.
  • Drive continuous improvement initiatives across engineering and field deployment.
  • Ensure alignment between engineering, project management, and field teams.

Business Development & Client Engagement

  • Partner with sales teams to support proposals, estimates, and client presentations.
  • Build and maintain strong relationships with key clients, partners, and vendors.
  • Contribute to pursuit strategies, value propositions, and technical differentiators.
  • Represent the organization at industry events, client meetings, and technical forums.

People Leadership & Development

  • Lead, mentor, and develop a team of engineers, designers, and technical specialists.
  • Define training programs and career development paths for ICT/security staff.
  • Support recruitment, onboarding, and retention of top technical talent.
  • Foster a culture of collaboration, accountability, and innovation.

Preferred Qualifications

  • RCDD (Registered Communication Distribution Designer) or PSP (Physical Security Professional)

  • BICSI DCDC, OSP, or RTPM a plus

  • Experience in consulting, construction, or systems integration environments.

  • Background in enterprise-level or mission-critical facilities (healthcare, campuses, critical infrastructure, federal etc.).

  • "Can-Do" and problem-solving mind-set.

  • Ability to meet deadlines, handle multiple tasks independently, on schedule and under budget.

  • Strong computer skills and a proficiency or able to work in Bluebeam and Microsoft Office Suite.

  • Knowledge of engineering drawings and design standards and practices.

  • Strong desire for continuous learning and professional education.

  • Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

  • Preference given to local candidates

Key Competencies

  • Strategic Thinking

  • Technical Leadership

  • Business Acumen

  • Client Focus

  • Innovation & Continuous Improvement

  • Cross-Discipline Collaboration

  • Problem Solving & Decision Making

Required Qualifications
  • Bachelor's degree in a Professional, Architecture, Engineering or closely related field
  • 10 years of experience
  • Committed to quality, improvement and HDR values
  • Maintains a professional or engineering registration and has related technical experience experienced in development and management of diverse teams
  • Works cooperatively with other area business class leaders, operations managers, technical directors and marketing managers on business class efforts
  • An attitude and commitment to being an active participant of our employee-owned culture is a must

What We Believe
HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.
Our Commitment
As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.
Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.

We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement. The expected compensation range for this position depends upon skills, experience, education and geographical location. (Stated benefits are for full-time regular positions. Temporary and part-time roles eligible for limited benefits.) $159,642 - $200,000 Primary Location: United States-Minnesota-Saint Louis Park Other Locations: United States-Minnesota-St. Paul, United States-Minnesota-Minneapolis, United States-Wisconsin-Madison, United States-Wisconsin-Milwaukee Industry: Building Engineering Schedule: Full-time Employee Status: Regular BusinessClass: Information Communication Technology (ICT)/Security Job Posting: Jun 9, 2026

What HDR employees say

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About HDR

Sourced by ZipRecruiter

At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that. We create an unshakable foundation for progress because our multidisciplinary teams also include scientists, economists, builders, analysts and artists.

Industry

Specialized design services

Company size

5,001 - 10,000 Employees

Headquarters location

Omaha, NE, US

Year founded

1917