ibex
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59 Ibex Jobs Hiring Near You

Mantener una actitud positiva y apoyar el compromiso de excelencia de Ibex. Qualifications Requisitos: * Graduado de universidad o tecnico. * Si solo posee diploma de secundaria, debe cumplir con mas ...

Bilingual Customer Service Representative

Charleston, WV · On-site

$12 - $15.25/hr

... from ibex with the next steps. Be sure to respond quickly so we can stay in touch. If selected, you will be invited to a video interview. We're excited to meet you and talk more about this ...

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Start your career journey with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we've got your back with paid training that sets you up for ...

Overview Overview: Our Sales agents provide world class customer service support over the phone, to prospective customers in an effort to convert each contact into sales. Job Type: Full-time ...

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Overview Start your career journey with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we've got your back with paid training that sets you ...

Human Resources Intern

Crittenden, NY · On-site

$14 - $18.75/hr

Overview The HumanR Intern supports the HR Operations team by assisting with daily administrative and employee follow-up activities that help ensure timely attendance management and operational ...

Overview This system is used by restaurants to take orders, process payments, and manage the business. Also, it combines many of the systems needed to run a restaurant - including a point-of-sale ...

Customer Service - Work at Home

Hampton, VA · On-site

$14 - $19/hr

Overview Start your career journey with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we've got your back with paid training that sets you ...

Overview The Real-Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business, and products. The analyst manages the performance of ...

Overview The Operations Manager leads, guides, and directs the daily operational and client performance of a group of Team Supervisors who have responsibility for a group of customer contact center ...

Customer Service - Work at Home

$16.50 - $22.25/hr

Overview Start your career journey with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we've got your back with paid training that sets you ...

Overview Exclusively For Supervisors With Healthcare Background. The Acting Team Manager is responsible for supporting, coaching, developing and supervising a group of Customer Service Agents in an ...

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Overview Start your career journey with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we've got your back with paid training that sets you ...

Showing results 41-59

Customer Service Representative

ibex

Crittenden, NY

$15 - $20.50/hr

Full-time

Re-posted 27 days ago


Job description

Overview

Resumen de la Posicion

  • Responsable de brindar un servicio al cliente excepcional.
  • Personas entusiastas, extrovertidas y motivadas, con el espiritu emprendedor necesario.
  • Garantizar la satisfaccion y lealtad del cliente asistiendo y resolviendo una amplia variedad de solicitudes, consultas y quejas.
Responsibilities

Roles y Responsabilidades

  • Crear una experiencia excepcional para el cliente mediante el uso de tecnicas profesionales de servicio, personalizando y enfocandose en agregar valor al chat/correo electronico.
  • Retener a los clientes/servicios actuales mediante el uso de tecnicas proactivas de consultoria y servicio al cliente, permitiendo que los usuarios perciban el valor del servicio.
  • Poseer fuertes habilidades de comunicacion escrita y capacidad para crear una buena relacion con el cliente a traves de chat en vivo u otros canales escritos.
  • Resolver problemas en el primer contacto y con el minimo de transferencias posible, mejorando constantemente el conocimiento tecnico personal y la comprension del servicio.
  • Capacidad para interpretar situaciones y responder con el tono de voz adecuado via correo electronico o chat en vivo.
  • Manejar sistemas y escalar problemas al personal correspondiente para su resolucion final.
  • Participar en capacitaciones continuas de acuerdo con los requerimientos del cliente y los cambios en las estrategias comerciales.
  • Mantener una actitud positiva y apoyar el compromiso de excelencia de Ibex.
Qualifications

Requisitos:

  • Graduado de universidad o tecnico.
  • Si solo posee diploma de secundaria, debe cumplir con mas de 12 meses de experiencia en call center y preferiblemente en chat.
  • 18 anos de edad en adelante.
  • Excelentes habilidades de comunicacion verbal y escrita en espanol.
  • Velocidad de escritura minima: 35 palabras por minuto (PPM).
  • Buena capacidad de escucha, atencion al detalle y empatia con los usuarios.
  • Capacidad para localizar rapidamente los problemas del usuario y proporcionar soluciones.
  • Se prefiere experiencia en plataformas de comercio electronico transfronterizo, comercio exterior o servicio al cliente.
  • Empleado de tiempo completo (no se aceptan estudiantes, pasantes ni empleados de medio tiempo)
Employment Type: FULL_TIME