We are seeking a customer-focused, detail-oriented supervisor to lead a team of 20-30 hourly support agents dedicated to delivering exceptional customer experience for Hertz's Insurance Fleet ...

61 Hertz Insurance Jobs Hiring Near You
We are seeking a customer-focused, detail-oriented supervisor to lead a team of 20-30 hourly support agents dedicated to delivering exceptional customer experience for Hertz's Insurance Fleet ...
We are seeking a customer-focused, detail-oriented supervisor to lead a team of 20-30 hourly support agents dedicated to delivering exceptional customer experience for Hertz's Insurance Fleet ...
We are seeking a customer-focused, detail-oriented supervisor to lead a team of 20-30 hourly support agents dedicated to delivering exceptional customer experience for Hertz's Insurance Fleet ...
We are seeking a customer-focused, detail-oriented supervisor to lead a team of 20-30 hourly support agents dedicated to delivering exceptional customer experience for Hertz's Insurance Fleet ...
We are seeking a customer-focused, detail-oriented supervisor to lead a team of 20-30 hourly support agents dedicated to delivering exceptional customer experience for Hertz's Insurance Fleet ...
We are seeking a customer-focused, detail-oriented supervisor to lead a team of 20-30 hourly support agents dedicated to delivering exceptional customer experience for Hertz's Insurance Fleet ...
We are seeking a customer-focused, detail-oriented supervisor to lead a team of 20-30 hourly support agents dedicated to delivering exceptional customer experience for Hertz's Insurance Fleet ...
Assistant Manager (Hertz Car Rentals - TNC) - 37918
Webster, NY · On-site
$18.50/hr
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness. * Perks & Discounts -Theme Park Tickets, Gym Discounts & more. About Us: The Hertz Corporation operates the Hertz, Dollar ...
New
Quick apply
Assistant Manager (Hertz Car Rentals - TNC) - 37918
Webster, NY · On-site
$18.50/hr
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness. * Perks & Discounts -Theme Park Tickets, Gym Discounts & more. About Us: The Hertz Corporation operates the Hertz, Dollar ...
New
Assistant Manager (Hertz Car Rentals - TNC) - 37918
Webster, NY · On-site
$18.50/hr
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness. * Perks & Discounts -Theme Park Tickets, Gym Discounts & more. About Us: The Hertz Corporation operates the Hertz, Dollar ...
New
Quick apply
Assistant Manager (Hertz Car Rentals - TNC) - 37918
Webster, NY · On-site
$18.50/hr
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness. * Perks & Discounts -Theme Park Tickets, Gym Discounts & more. About Us: The Hertz Corporation operates the Hertz, Dollar ...
New
... Hertz fleet creating an amazing opportunity for the right individual. If you are tired of working for someone who isn't working for you...Join our team....The Financial & Insurance Manager will ...
... Hertz fleet creating an amazing opportunity for the right individual. If you are tired of working for someone who isn't working for you...Join our team....The Financial & Insurance Manager will ...
... Hertz fleet creating an amazing opportunity for the right individual. If you are tired of working for someone who isn't working for you...Join our team....The Financial & Insurance Manager will ...
... Hertz fleet creating an amazing opportunity for the right individual. If you are tired of working for someone who isn't working for you...Join our team....The Financial & Insurance Manager will ...
... Hertz fleet creating an amazing opportunity for the right individual. If you are tired of working for someone who isn't working for you...Join our team....The Financial & Insurance Manager will ...
... Hertz fleet creating an amazing opportunity for the right individual. If you are tired of working for someone who isn't working for you...Join our team....The Financial & Insurance Manager will ...
... Hertz fleet creating an amazing opportunity for the right individual. If you are tired of working for someone who isn't working for you...Join our team....The Financial & Insurance Manager will ...
... Hertz fleet creating an amazing opportunity for the right individual. If you are tired of working for someone who isn't working for you...Join our team....The Financial & Insurance Manager will ...
... Hertz fleet creating an amazing opportunity for the right individual. If you are tired of working for someone who isn't working for you...Join our team....The Financial & Insurance Manager will ...
... Hertz fleet creating an amazing opportunity for the right individual. If you are tired of working for someone who isn't working for you...Join our team....The Financial & Insurance Manager will ...
... Hertz fleet creating an amazing opportunity for the right individual. If you are tired of working for someone who isn't working for you...Join our team....The Financial & Insurance Manager will ...
... Hertz fleet creating an amazing opportunity for the right individual. If you are tired of working for someone who isn't working for you...Join our team....The Financial & Insurance Manager will ...
Automotive Sales Finance Manager
Stockton, CA · On-site
$17/hr
... Hertz fleet creating an amazing opportunity for the right individual. If you are tired of working for someone who isn't working for you...Join our team....The Financial & Insurance Manager will ...
Automotive Sales Finance Manager
Stockton, CA · On-site
$17/hr
... Hertz fleet creating an amazing opportunity for the right individual. If you are tired of working for someone who isn't working for you...Join our team....The Financial & Insurance Manager will ...
... Hertz fleet creating an amazing opportunity for the right individual. If you are tired of working for someone who isn't working for you...Join our team....The Financial & Insurance Manager will ...
... Hertz fleet creating an amazing opportunity for the right individual. If you are tired of working for someone who isn't working for you...Join our team....The Financial & Insurance Manager will ...
Automotive Sales Finance Manager
Nashville, TN · On-site
$101K/yr
... Hertz fleet creating an amazing opportunity for the right individual. If you are tired of working for someone who isn't working for you...Join our team....The Financial & Insurance Manager will ...
Automotive Sales Finance Manager
Nashville, TN · On-site
$101K/yr
... Hertz fleet creating an amazing opportunity for the right individual. If you are tired of working for someone who isn't working for you...Join our team....The Financial & Insurance Manager will ...
Automotive Sales Finance Manager
San Diego, CA · On-site
$57K/yr
Hertz Car Sales is one of the fastest growing dealer groups in the country. Our rapid growth is ... Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness * Perks & Discounts ...
Automotive Sales Finance Manager
San Diego, CA · On-site
$57K/yr
Hertz Car Sales is one of the fastest growing dealer groups in the country. Our rapid growth is ... Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness * Perks & Discounts ...
Automotive Sales Finance Manager
Nottingham, MD · On-site
$103K/yr
... Hertz fleet creating an amazing opportunity for the right individual. If you are tired of working for someone who isn't working for you...Join our team....The Financial & Insurance Manager will ...
Automotive Sales Finance Manager
Nottingham, MD · On-site
$103K/yr
... Hertz fleet creating an amazing opportunity for the right individual. If you are tired of working for someone who isn't working for you...Join our team....The Financial & Insurance Manager will ...
... Hertz fleet creating an amazing opportunity for the right individual. If you are tired of working for someone who isn't working for you...Join our team....The Financial & Insurance Manager will ...
... Hertz fleet creating an amazing opportunity for the right individual. If you are tired of working for someone who isn't working for you...Join our team....The Financial & Insurance Manager will ...
Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you) * Retirement programs, including 401(k) employer matching: Hertz will ...
Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you) * Retirement programs, including 401(k) employer matching: Hertz will ...
For full-time opportunities Hertz also provides world class benefits, which include: * Medical, Dental, and Vision Insurance * Life Insurance * Paid Time Off * 401(k) Retirement Plan * Employee ...
For full-time opportunities Hertz also provides world class benefits, which include: * Medical, Dental, and Vision Insurance * Life Insurance * Paid Time Off * 401(k) Retirement Plan * Employee ...
Hertz Jobs Information
What is it like to work at Hertz?
Do workers at Hertz get paid breaks?
51% of people say they don’t get paid breaks.
Based on data from 89 people who took the Breakroom Quiz between May 2025 and May 2026.
Does Hertz pay people when they’re sick?
48% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 101 people who took the Breakroom Quiz between May 2025 and May 2026.
At Hertz, are sick days and vacation days separate paid time off?
35% of people say they have to use vacation days when they’re out sick.
Based on data from 81 people who took the Breakroom Quiz between May 2025 and May 2026.
Do part-time workers get paid time off at Hertz?
69% of people who work part-time say they don’t get paid time off
Based on data from 13 people who took the Breakroom Quiz between May 2025 and May 2026.
Is the health insurance from Hertz affordable enough for their workers?
79% of people say the health insurance costs are okay
Based on data from 68 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people get paid time off at Hertz?
85% of people say they get paid time off.
Based on data from 105 people who took the Breakroom Quiz between May 2025 and May 2026.
How far ahead of time do people find out their work schedule?
- 59% of people with changing schedules find out their shifts one week or less ahead of time.
- 21% of people with changing schedules find out their shifts two weeks ahead of time.
- 3% of people with changing schedules find out their shifts three weeks ahead of time.
- 18% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 39 people who took the Breakroom Quiz between April 2025 and April 2026.
Do workers at Hertz worry about hours?
78% of people report they don’t worry about getting enough hours.
Based on data from 63 people who took the Breakroom Quiz between May 2025 and May 2026.
Do Hertz workers get to choose the shifts they work?
46% report that they don’t have enough control over which shifts they work.
Based on data from 56 people who took the Breakroom Quiz between May 2025 and May 2026.
How easy is it for Hertz workers to change shifts?
50% of people report that it’s hard to change shifts if they need to.
Based on data from 48 people who took the Breakroom Quiz between April 2025 and April 2026.
How easy is it to get time off at Hertz?
72% of people report it’s easy to get time off.
Based on data from 90 people who took the Breakroom Quiz between May 2025 and May 2026.
Do Hertz managers change schedules at the last minute?
82% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 61 people who took the Breakroom Quiz between May 2025 and May 2026.
Do jobs at Hertz spill into time workers aren’t paid for?
24% of people report that their job takes up time that they don’t get paid for.
Based on data from 59 people who took the Breakroom Quiz between May 2025 and May 2026.
How easy is it to take sick days at Hertz?
76% of people report that it’s easy to take time off if they are sick.
Based on data from 94 people who took the Breakroom Quiz between May 2025 and May 2026.
Is a Hertz job good for students?
88% of students report this is a good place to work if you’re studying.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and January 2026.
Is working at Hertz good if you’re a parent or caregiver?
42% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 38 people who took the Breakroom Quiz between January 2025 and May 2026.
Do people at Hertz feel treated with respect by their managers?
74% of people say they’re treated with respect by their managers.
Based on data from 97 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people at Hertz get to take their breaks without interruption?
73% of people report that they get to take their breaks without interruption.
Based on data from 93 people who took the Breakroom Quiz between May 2025 and May 2026.
Is it stressful to work at Hertz?
62% of people say they often feel stressed out at work.
Based on data from 104 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people at Hertz enjoy their jobs?
67% of people report they enjoy their job.
Based on data from 88 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people at Hertz recommend working with their team?
62% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 112 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people get enough training when they start at Hertz?
36% of people report they didn’t get enough training when they started working here.
Based on data from 102 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people get support to advance at Hertz?
In the last year, 64% of people report not being given support to advance their career here.
Based on data from 100 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people think Hertz’s headquarters understands what’s happening where they work?
89% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 98 people who took the Breakroom Quiz between May 2025 and May 2026.
Do workers feel well informed about how Hertz is doing?
59% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 98 people who took the Breakroom Quiz between May 2025 and May 2026.

Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 10 days ago
Hertz rating
6.3
Based on 191 frontline employees who took The Breakroom Quiz
118th of 140 rated vehicle equipment hire
Job description
We are seeking a customer-focused, detail-oriented supervisor to lead a team of 20-30 hourly support agents dedicated to delivering exceptional customer experience for Hertz's Insurance Fleet Replacement (IFR) business. In this role, you will also oversee multi-month support for our monthly rental customers, ensuring key performance indicators (KPIs) are consistently met. The supervisor is responsible for driving efficient day-to-day operations, supporting and implementing process improvements, and fostering a culture of accountability and continuous improvement.
You will report to the Manager, Multi-Month & IFR. You will help implement process enhancements, monitor performance, and ensure service quality and productivity standards are met. Additionally, this role will provide partner support for Fleet, ensuring seamless coordination and service excellence.
What You'll Do:
- Lead and Support a High-Performing Team
- Supervise a team of 20-30 hourly support agents.
- Set clear daily/weekly goals and expectations for service quality and productivity.
- Provide coaching, feedback, and support for team development.
- Foster a positive, accountable, and customer-centric team culture.
- Deliver Seamless Customer Experiences
- Oversee the execution of onboarding, renewals, exchanges, and payment workflows.
- Ensure consistent and empathetic customer support throughout the IFR processes.
- Monitor customer interactions and resolve escalating issues.
- Fleet Partner Support
- Act as the liaison to ensure smooth coordination and timely resolution of customer needs.
- Monitor Fleet-related workflows and escalate issues as needed.
- Collaborate with Fleet teams to resolve complex cases and maintain service quality standards.
- Provide feedback and insights to improve Fleet processes and customer experience.
- Support Process Improvement & Automation
- Identify inefficiencies and suggest improvements in daily workflows.
- Assist in implementing new processes, automation, and digital enhancements.
- Provide feedback to the Manager on recurring issues and opportunities for improvement.
- Monitor Performance & Report Insights
- Track key performance indicators (KPIs) and service metrics for all direct reports.
- Prepare basic reports and share insights with the Manager.
- Participate in root-cause analysis for recurring issues.
- Collaborate & Communicate
- Work closely with other supervisors, managers, and cross-functional teams.
- Support the creation and adoption of SOPs, playbooks, and training materials.
- Communicate changes and updates to the team effectively.
What We're Looking For:
Required:
- Highschool Diploma or equivalent required
- Customer-centric mindset and commitment to service excellence.
- Experience supervising or leading a team of frontline employees, including part-time or variable-hour staff.
- Strong problem-solving and organizational skills.
- Basic proficiency with Excel and reporting tools.
- Excellent communication and interpersonal skills.
- Experience in car rental, fleet operations, or transportation industries preferred.
Preferred:
- 1+ years' experience in customer care, fleet servicing, rental operations, or CX.
- Associate or bachelor's degree preferred.
- Experience supporting process improvement initiatives.
- Willingness to learn new tools and technologies.
Skills / Competencies
- Team Leadership & Development
- Customer Service
- Problem Solving
- Process Improvement
- Communication & Influencing
- Organization & Prioritization
- Microsoft Office & Reporting Tools
- Adaptability & Attention to Detail
- Fleet Partner Relationship Management
This position starts at $55K commensurate of experience.
What You'll Get:
Up to 40% off any standard Hertz Rental
Paid Time Off
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts -Theme Park Tickets, Gym Discounts & more