Gresham Smith
Gresham Smith

62 Gresham Smith Insurance Customer Service Representative Jobs Hiring Near You

Represent Gresham Smith's values and culture throughout the candidate experience. Your work will ... Supplemental, critical care, pet, legal & ID theft insurance * Family planning and parental leave

At Gresham Smith , we call it Genuine Ingenuity . Our culture is the cornerstone of who we are, and ... Supplemental, Critical Care, Pet, Legal & ID Theft Insurance * Family Planning and Parental Leave

About Us At Gresham Smith , we call it Genuine Ingenuity . Our culture is the cornerstone of who we ... Supplemental, Critical Care, Pet, Legal & ID Theft Insurance * Family Planning and Parental Leave

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Gresham Smith Jobs Information

What are the key skills and qualifications needed to thrive as an Insurance Customer Service Representative, and why are they important?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by Insurance Customer Service Representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What does an Insurance Customer Service Representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What jobs make 5000 a week without a degree?

An Insurance Customer Service Representative typically earns less than $5,000 weekly, but high-level sales roles, such as insurance agents with commissions, real estate brokers, or certain sales managers, can reach or exceed that amount without requiring a degree. These positions often rely on experience, sales skills, and licensing rather than formal education.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What is it like to work at Gresham Smith?

Gresham Smith is a design firm that values collaboration and innovation, fostering a culture of teamwork and creativity among its employees. The company's multidisciplinary teams work together to deliver solutions for clients in various sectors, including transportation, water, and energy, with a focus on improving the quality of life for communities. Working at Gresham Smith may appeal to candidates who are passionate about making a positive impact through design and engineering, and who value a dynamic work environment that encourages professional growth and development.
What are the most popular categories at Gresham Smith?
Infographic showing various Insurance Customer Service Representative job openings at Gresham Smith in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 96% Physical, and 4% Remote job distribution.
Data Center Owner's Representative - Energy & Utility Infrastructure

Data Center Owner's Representative - Energy & Utility Infrastructure

Gresham Smith

Columbus, OH

$116.90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago


Job description

About Us

At Gresham Smith, we call it Genuine Ingenuity. Our culture is the cornerstone of who we are, and our people are at the heart of everything we do. United by our Core Purpose—to plan, design, and consult to create healthy and thriving communities—we deliver innovative solutions for life’s essential infrastructure and institutions.

What sets us apart is our dedication to care for our people, our clients, and the places we call home. We are more than a team of professionals—we’re a community built on commitment, integrity, respect, and teamwork.

Why Gresham Smith?

When you join Gresham Smith, you’re joining a place where you can connect and thrive. Our employees consistently recognize us as a Best Place to Work because we go above and beyond to ensure that you feel valued, supported, and empowered.

About You

We’re looking for someone who has:

  • A bachelor’s degree in Electrical Engineering, Construction Management, or a related technical discipline
  • 7 to 10 years of experience managing complex substation or utility infrastructure projects
  • Demonstrated success overseeing EPC contracts in a design-build delivery model
  • Strong working knowledge of high-voltage and medium-voltage substation systems, including protection, controls, and physical layout
  • Experience with permitting, utility coordination, and regulatory compliance
  • Familiarity with electrical design packages, including one-line diagrams, schematics, relay settings, and construction drawings
  • Preferred experience supporting substation infrastructure for data centers or mission-critical facilities
  • Familiarity with utility interconnection processes, NESC, IEEE, and other relevant codes and standards preferred
  • PMP or similar project management certification preferred
  • Experience with commissioning planning, energization procedures, and turnover documentation preferred

Most importantly, you bring genuine curiosity, creativity, and a collaborative spirit—someone who wants to do great work with great people.

About the Role

As a Data Center Owner’s Representative, you will:

  • Serve as the primary point of contact between the EPC contractor and the owner’s internal campus infrastructure and construction teams
  • Coordinate across internal engineering, operations, and design groups to ensure the substation scope integrates with overall campus planning
  • Lead and document multi-disciplinary design review meetings, ensuring design quality, standards compliance, and system compatibility
  • Manage permitting strategy and submittals with EPC and local Authorities Having Jurisdiction (AHJs), including utility interconnection requirements
  • Facilitate coordination meetings and working sessions with EPC, design consultants, permitting agencies, and internal stakeholders
  • Conduct and coordinate regular site walkdowns to review construction progress, field conditions, and safety compliance
  • Track construction progress against schedule and budget milestones, proactively identifying and mitigating risks
  • Support and drive punch-list management, coordinating resolution of open items through construction and commissioning phases
  • Oversee project closeout activities including testing and commissioning coordination, documentation handover, and operational readiness
  • Ensure all deliverables and as-builts are received, reviewed, and accepted in alignment with project requirements

Your work will directly contribute to shaping environments where people live, work, and thrive, all while growing your career within a supportive, people-first culture.

Join Us

If you’re excited to bring your talents to a collaborative, people-first environment where you can make an impact while growing your career, we’d love to hear from you.

Here’s what you can expect:

Professional Growth: In-house Learning, Tuition Reimbursement, Licensure Support, Professional Organization Engagement.

Culture that Cares: 93% of employees say they feel cared for, and 96% are confident in our future success.

Competitive Benefits:

  • Flexible Schedules & Generous PTO
  • Healthcare (Medical, Dental, Vision, Wellness Programs)
  • 401(k) with Company Match
  • Short- & Long-term Disability, Paid Life & AD&D
  • Supplemental, Critical Care, Pet, Legal & ID Theft Insurance
  • Family Planning and Parental Leave
  • Mass/Public Transit Program
  • Telemedicine and Employee Assistance Program

Gresham Smith is an equal opportunity employer and does not discriminate. Everyone is invited to apply!

GRESHAM SMITH does not accept unsolicited resumes from recruiters, headhunters, search firms, or agencies. No referral or recruiter fees will be paid without a fully executed GRESHAM PLACEMENT SERVICES AGREEMENT (PSA) in advance. Submissions made without a PSA may be recruited and hired by GRESHAM SMITH with no financial obligation to the submitting party. Any such unsolicited resumes or candidate information sent to hiring managers or any employee becomes the property of GRESHAM SMITH.