Customer Success Manager
Dallas, TX · On-site
The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding ...
61 Fortive Customer Success Manager Jobs Hiring Near You
Customer Success Manager
Dallas, TX · On-site
The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding ...
Fortive Jobs Information
What is it like to work at Fortive?
Fortive is a company that values innovation, collaboration, and a customer-centric approach, fostering a culture of continuous improvement and growth. As a diversified industrial technology company, Fortive operates through a portfolio of brands, offering a diverse range of products and services across various industries, with a focus on delivering solutions that improve the way people work and live. Working at Fortive may appeal to candidates who are interested in a dynamic and challenging work environment, with opportunities to contribute to the development of innovative technologies and solutions that make a meaningful impact.
What makes Fortive an attractive place to work?
Fortive is a leading industrial technology company with a diverse portfolio of brands and a strong reputation for innovation and operational excellence. The company offers a dynamic work environment that fosters collaboration, creativity, and continuous learning, with opportunities for employees to work on complex projects and develop new skills. By joining Fortive, professionals can contribute to the company's mission of building a better world by solving complex problems and driving growth in key industries.
Do workers at Fortive get paid breaks?
Sometimes. Only some people get paid breaks.
67% of people say they don’t get paid breaks.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and November 2025.
67% of people say they don’t get paid breaks.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and November 2025.
Does Fortive pay people when they’re sick?
Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and February 2026.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and February 2026.
How easy is it to get time off at Fortive?
Most people find it easy to get time off.
83% of people report it’s easy to get time off.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and November 2025.
83% of people report it’s easy to get time off.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and November 2025.
How easy is it to take sick days at Fortive?
Most people find it easy to take sick days.
75% of people report that it’s easy to take time off if they are sick.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and February 2026.
75% of people report that it’s easy to take time off if they are sick.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and February 2026.
Do people at Fortive feel treated with respect by their managers?
Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and February 2026.
83% of people say they’re treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and February 2026.
Do people at Fortive get to take their breaks without interruption?
Most people get breaks without interruption.
75% of people report that they get to take their breaks without interruption.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and February 2026.
75% of people report that they get to take their breaks without interruption.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and February 2026.
Is it stressful to work at Fortive?
Most people feel stressed here.
88% of people say they often feel stressed at work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and February 2026.
88% of people say they often feel stressed at work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and February 2026.
Do people at Fortive enjoy their jobs?
Most people enjoy their job.
71% of people report they enjoy their job.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and February 2026.
71% of people report they enjoy their job.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and February 2026.
Do people at Fortive recommend working with their team?
Only some people recommend working with their team.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and February 2026.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and February 2026.
Do people get enough training when they start at Fortive?
Most people got enough training when they started.
75% of people report they got enough training when they started working here.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and February 2026.
75% of people report they got enough training when they started working here.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and February 2026.
Do people get support to advance at Fortive?
Only some people are given support to advance their career here.
In the last year, 43% of people report not being given support to advance their career here.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and February 2026.
In the last year, 43% of people report not being given support to advance their career here.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and February 2026.
Do people think Fortive’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
75% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and February 2026.
75% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and February 2026.
Do workers feel well informed about how Fortive is doing?
Most people feel well informed about how the company is doing.
83% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and November 2025.
83% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and November 2025.
What other companies are hiring for Customer Success Manager jobs?
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Contractor
Medical, Dental, Vision, Life, Retirement, PTO
Posted 16 days ago
Job description
Company Description
At Kofile, we believe that government has infinite potential to do good and that all information residing within local governments should be preserved, digitized, and made available to all their employees and citizens. We partner with government agencies nationwide to help them meet their citizens' needs by preserving the integrity and content of paper documents to ensure they will be available for use forever and modernizing information management through digitization and access systems.
Kofile has been a market leader in serving local governments for the last 10 years. We help local governments modernize operations and improve citizen access and engagement. Our solutions include a full suite of premium and software for record retention and recording applications. The company and its culture are built entirely around putting customers first. Our 3,000+ customers cover nearly half of the U.S. population, and customer loyalty is unsurpassed in the industry.
Job Description
The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding, adoption, value realization, renewal, and expansion. Acting as the trusted advisor to customer stakeholders, the CSM partners closely with Sales, Product, Implementation, Engineering, and Support teams to accelerate time-to-value, drive platform adoption, monitor customer health, and identify growth opportunities. This role is responsible for transforming customer engagement into long-term recurring revenue by increasing retention, expanding usage across departments and use cases, generating customer advocacy, and delivering actionable product feedback that helps shape the future roadmap of Kleio.
Position Summary
Kofile is seeking an experienced and customer-focused Customer Success Manager (CSM) to lead customer adoption, retention, and growth for Kleio, Kofile's AI-powered document intelligence and engagement platform.
The Customer Success Manager owns the post-sale customer lifecycle-from onboarding and implementation through adoption, renewal, and expansion. This individual serves as a trusted advisor to customers, helping them achieve strategic business outcomes while maximizing the value realized from Kleio. The role collaborates closely with Sales, Product Management, Engineering, Professional Services, Support, and Customer Operations teams to drive measurable customer success and long-term recurring revenue growth.
The ideal candidate combines SaaS customer success expertise, strong executive communication skills, consultative problem solving, and a passion for helping customers succeed with AI-powered technologies. The role is expected to leverage customer onboarding programs, adoption scorecards, usage monitoring, business reviews, and customer success metrics to drive outcomes.
Key Responsibilities
Customer Onboarding & Adoption
Customer Health & Retention
Growth & Expansion
AI Value Realization
Product Feedback & Customer Advocacy
Qualifications
Experience
Skills
Preferred Qualifications
Why This Role Matters
Customer Success is the operating system that transforms Kleio from a software sale into a long-term customer partnership. This role protects recurring revenue, accelerates adoption, expands customer value, strengthens customer advocacy, provides strategic input to product development, and creates a scalable foundation for long-term SaaS growth. Ultimately, the Customer Success Manager helps maximize customer lifetime value while driving sustainable revenue growth, increased Net Revenue Retention, and long-term enterprise value creation for Kleio.
Additional Information
Benefits:
As a full-time employee, you will receive access to the following benefits
At Kofile, we believe that government has infinite potential to do good and that all information residing within local governments should be preserved, digitized, and made available to all their employees and citizens. We partner with government agencies nationwide to help them meet their citizens' needs by preserving the integrity and content of paper documents to ensure they will be available for use forever and modernizing information management through digitization and access systems.
Kofile has been a market leader in serving local governments for the last 10 years. We help local governments modernize operations and improve citizen access and engagement. Our solutions include a full suite of premium and software for record retention and recording applications. The company and its culture are built entirely around putting customers first. Our 3,000+ customers cover nearly half of the U.S. population, and customer loyalty is unsurpassed in the industry.
Job Description
The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding, adoption, value realization, renewal, and expansion. Acting as the trusted advisor to customer stakeholders, the CSM partners closely with Sales, Product, Implementation, Engineering, and Support teams to accelerate time-to-value, drive platform adoption, monitor customer health, and identify growth opportunities. This role is responsible for transforming customer engagement into long-term recurring revenue by increasing retention, expanding usage across departments and use cases, generating customer advocacy, and delivering actionable product feedback that helps shape the future roadmap of Kleio.
Position Summary
Kofile is seeking an experienced and customer-focused Customer Success Manager (CSM) to lead customer adoption, retention, and growth for Kleio, Kofile's AI-powered document intelligence and engagement platform.
The Customer Success Manager owns the post-sale customer lifecycle-from onboarding and implementation through adoption, renewal, and expansion. This individual serves as a trusted advisor to customers, helping them achieve strategic business outcomes while maximizing the value realized from Kleio. The role collaborates closely with Sales, Product Management, Engineering, Professional Services, Support, and Customer Operations teams to drive measurable customer success and long-term recurring revenue growth.
The ideal candidate combines SaaS customer success expertise, strong executive communication skills, consultative problem solving, and a passion for helping customers succeed with AI-powered technologies. The role is expected to leverage customer onboarding programs, adoption scorecards, usage monitoring, business reviews, and customer success metrics to drive outcomes.
Key Responsibilities
Customer Onboarding & Adoption
- Own the customer journey from implementation through ongoing adoption.
- Support onboarding activities to accelerate time-to-value.
- Develop customer success plans aligned to customer business goals and desired outcomes.
- Deliver customer enablement, training, and adoption programs.
- Monitor platform utilization, engagement, and adoption trends.
- Drive adoption of new Kleio capabilities, AI features, and platform releases.
Customer Health & Retention
- Build executive-level relationships with customer stakeholders.
- Conduct Quarterly Business Reviews (QBRs) and success reviews.
- Monitor customer health scores and renewal readiness.
- Identify adoption risks and proactively execute mitigation plans.
- Manage escalations and coordinate resolution across internal teams.
- Drive customer satisfaction and long-term retention.
Growth & Expansion
- Identify opportunities to expand Kleio usage across departments, users, and business units.
- Partner with Sales teams on account growth strategies.
- Support cross-sell and upsell initiatives.
- Develop account expansion recommendations based on customer needs and usage patterns.
AI Value Realization
- Help customers quantify and communicate business value achieved through Kleio.
- Demonstrate operational efficiencies and productivity improvements.
- Drive adoption of AI-powered search and interaction
- Promote best practices for AI-enabled information management and knowledge discovery.
- Ensure customers recognize measurable outcomes tied to their investment.
Product Feedback & Customer Advocacy
- Collect customer feedback and communicate insights to Product Management.
- Identify opportunities for customer references, testimonials, and case studies.
- Support customer advisory programs and roadmap discussions.
- Advocate for customer needs and priorities across the organization.
- Contribute strategic input that informs future product direction.
Qualifications
Experience
- 5+ years of Customer Success, SaaS Account Management, Professional Services, Consulting, or related experience.
- Proven success managing enterprise customer relationships.
- Demonstrated experience driving software adoption, renewals, and account expansion.
- Experience conducting executive business reviews and strategic customer conversations.
- Familiarity with SaaS subscription business models and recurring revenue metrics.
Skills
- Exceptional relationship-building and communication skills.
- Strong executive presentation and storytelling abilities.
- Strategic thinking and consultative problem-solving.
- Data-driven decision-making using usage and customer health metrics.
- Ability to manage multiple accounts and priorities simultaneously.
- Experience working cross-functionally across Sales, Product, Engineering, and Support.
Preferred Qualifications
- Experience with AI-powered software platforms.
- Experience with AWS Cloud Services and Amazon Bedrock Suite is highly desirable.
- Experience in GovTech, records management, archives, libraries, museums, or information management solutions.
- Familiarity with enterprise search, metadata management, content services, or document intelligence platforms.
- Experience supporting public sector and regulated industry customers.
- Understanding of digital transformation and SaaS adoption programs.
Why This Role Matters
Customer Success is the operating system that transforms Kleio from a software sale into a long-term customer partnership. This role protects recurring revenue, accelerates adoption, expands customer value, strengthens customer advocacy, provides strategic input to product development, and creates a scalable foundation for long-term SaaS growth. Ultimately, the Customer Success Manager helps maximize customer lifetime value while driving sustainable revenue growth, increased Net Revenue Retention, and long-term enterprise value creation for Kleio.
Additional Information
Benefits:
As a full-time employee, you will receive access to the following benefits
- Leadership and career development opportunities
- Low cost insurance (medical, dental, vision, life & disability)
- 401(k) plan (company matching)
- Paid holidays
- PTO
- Paid maternity & paternity leave
- Educational assistance
- Business casual environment
About Kofile
Sourced by ZipRecruiter
Industry
It services
Company size
201 - 500 Employees
Headquarters location
Dallas, TX, US
Year founded
2009