We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We ... Excellent customer service, communication, and relationship-building skills with experience ...

61 Fis Customer Service Jobs Hiring Near You
We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We ... Excellent customer service, communication, and relationship-building skills with experience ...
We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We ... Excellent customer service, communication, and relationship-building skills with experience ...
We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We ... Excellent customer service, communication, and relationship-building skills with experience ...
We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We ... Excellent customer service, communication, and relationship-building skills with experience ...
We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We ... Excellent customer service, communication, and relationship-building skills with experience ...
About FIS We are FIS. Our technology powers the world's economy and our teams bring innovation to ... Excellent customer service skills that build high levels of customer satisfaction for internal ...
About FIS We are FIS. Our technology powers the world's economy and our teams bring innovation to ... Excellent customer service skills that build high levels of customer satisfaction for internal ...
Capture, communicate, and bring forward expansion recommendations from customer insights to sellers ... to provide services to our clients. For specific information on how FIS protects personal ...
Capture, communicate, and bring forward expansion recommendations from customer insights to sellers ... to provide services to our clients. For specific information on how FIS protects personal ...
Knowledge of FIS products and services, particularly Integrated Banking Systems (IBS), customer information, safe deposit box, and/or currency transaction reporting systems. * Understanding of ...
Knowledge of FIS products and services, particularly Integrated Banking Systems (IBS), customer information, safe deposit box, and/or currency transaction reporting systems. * Understanding of ...
Client Success Manager II
$56K - $95K/yr
Capture, communicate, and bring forward expansion recommendations from customer insights to sellers ... to provide services to our clients. For specific information on how FIS protects personal ...
Client Success Manager II
$56K - $95K/yr
Capture, communicate, and bring forward expansion recommendations from customer insights to sellers ... to provide services to our clients. For specific information on how FIS protects personal ...
Contribute to renewal efforts by articulating the value clients have realized from FIS solutions. What You Will Need: * 5-7 years of experience in Client Success, Account Management, Client Service ...
Contribute to renewal efforts by articulating the value clients have realized from FIS solutions. What You Will Need: * 5-7 years of experience in Client Success, Account Management, Client Service ...
Sr Director, Client Success - Strategic Accounts (North America)
Jacksonville, FL · On-site +1
$208K - $354K/yr
Are you FIS? About the team : You will lead Customer Success Management teams supporting a ... Drive consistent, high-quality service delivery and client engagement models * Champion a customer ...
Sr Director, Client Success - Strategic Accounts (North America)
Jacksonville, FL · On-site +1
$208K - $354K/yr
Are you FIS? About the team : You will lead Customer Success Management teams supporting a ... Drive consistent, high-quality service delivery and client engagement models * Champion a customer ...
Sales Representative / Sales Executive Lead, Direct New Sales
New York, NY · Remote
$133K - $227K/yr
Understanding the company strategy and aligning FIS' BPaaS solutions and services to their strategy ... Experience structuring, negotiating, and closing "deals" that meet customer and FIS' expectations.
Sales Representative / Sales Executive Lead, Direct New Sales
New York, NY · Remote
$133K - $227K/yr
Understanding the company strategy and aligning FIS' BPaaS solutions and services to their strategy ... Experience structuring, negotiating, and closing "deals" that meet customer and FIS' expectations.
Strong communication/presentation skills and confidence in all levels of customer engagement ... to provide services to our clients. For specific information on how FIS protects personal ...
Strong communication/presentation skills and confidence in all levels of customer engagement ... to provide services to our clients. For specific information on how FIS protects personal ...
Client Success Manager II
$56K - $95K/yr
Capture, communicate, and bring forward expansion recommendations from customer insights to sellers ... to provide services to our clients. For specific information on how FIS protects personal ...
Client Success Manager II
$56K - $95K/yr
Capture, communicate, and bring forward expansion recommendations from customer insights to sellers ... to provide services to our clients. For specific information on how FIS protects personal ...
Sales Executive Senior, Account Executive
Denver, CO · On-site
$112K - $162K/yr
Originate, develop and execute sales opportunities for FIS products and services; cultivate new ... Expert negotiation, communication and presentation skills with confidence in all levels of customer ...
Sales Executive Senior, Account Executive
Denver, CO · On-site
$112K - $162K/yr
Originate, develop and execute sales opportunities for FIS products and services; cultivate new ... Expert negotiation, communication and presentation skills with confidence in all levels of customer ...
Capture, communicate, and bring forward expansion recommendations from customer insights to sellers ... to provide services to our clients. For specific information on how FIS protects personal ...
Capture, communicate, and bring forward expansion recommendations from customer insights to sellers ... to provide services to our clients. For specific information on how FIS protects personal ...
Work closely with customers, business analysts and team members to understand business requirements ... to provide services to our clients. For specific information on how FIS protects personal ...
Work closely with customers, business analysts and team members to understand business requirements ... to provide services to our clients. For specific information on how FIS protects personal ...
Are you FIS? About the role: As a GETPAID Consultant II within Professional Services, you will ... Ability to maintain positive customer relationships while effectively driving collections and ...
Are you FIS? About the role: As a GETPAID Consultant II within Professional Services, you will ... Ability to maintain positive customer relationships while effectively driving collections and ...
Technical Account Manager
New York, NY · On-site
$121K - $207K/yr
... FIS products and services. The TAM collaborates closely with client-assigned teams to deliver ... technical customer success * Have extensive product knowledge which includes the technical ...
Technical Account Manager
New York, NY · On-site
$121K - $207K/yr
... FIS products and services. The TAM collaborates closely with client-assigned teams to deliver ... technical customer success * Have extensive product knowledge which includes the technical ...
We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We ... Excellent customer service skills that build high levels of customer satisfaction * Ability to work ...
We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We ... Excellent customer service skills that build high levels of customer satisfaction * Ability to work ...
Technical Account Manager
Jacksonville, FL · On-site
$121K - $207K/yr
... FIS products and services. The TAM collaborates closely with client-assigned teams to deliver ... technical customer success * Have extensive product knowledge which includes the technical ...
Technical Account Manager
Jacksonville, FL · On-site
$121K - $207K/yr
... FIS products and services. The TAM collaborates closely with client-assigned teams to deliver ... technical customer success * Have extensive product knowledge which includes the technical ...
FIS Jobs Information
Do workers at FIS Global get paid breaks?
86% of people say they get paid breaks.
Based on data from 7 people who took the Breakroom Quiz between June 2025 and May 2026.
Does FIS Global pay people when they’re sick?
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 9 people who took the Breakroom Quiz between April 2025 and May 2026.
At FIS Global, are sick days and vacation days separate paid time off?
44% of people say they have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between June 2025 and May 2026.
Is the health insurance from FIS Global affordable enough for their workers?
100% of people say the health insurance costs are okay
Based on data from 7 people who took the Breakroom Quiz between April 2025 and May 2026.
Do people get paid time off at FIS Global?
100% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between June 2025 and May 2026.
How easy is it to get time off at FIS Global?
67% of people report it’s easy to get time off.
Based on data from 9 people who took the Breakroom Quiz between April 2025 and May 2026.
How easy is it to take sick days at FIS Global?
78% of people report that it’s easy to take time off if they are sick.
Based on data from 9 people who took the Breakroom Quiz between April 2025 and May 2026.
Do people at FIS Global feel treated with respect by their managers?
38% of people say they’re not treated with respect by their managers.
Based on data from 8 people who took the Breakroom Quiz between April 2025 and May 2026.
Do people at FIS Global get to take their breaks without interruption?
50% of people report that their breaks get interrupted.
Based on data from 8 people who took the Breakroom Quiz between June 2025 and May 2026.
Is it stressful to work at FIS Global?
70% of people say they often feel stressed out at work.
Based on data from 10 people who took the Breakroom Quiz between April 2025 and May 2026.
Do people at FIS Global enjoy their jobs?
38% of people report they don’t enjoy their job.
Based on data from 8 people who took the Breakroom Quiz between April 2025 and May 2026.
Do people at FIS Global recommend working with their team?
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 10 people who took the Breakroom Quiz between April 2025 and May 2026.
Do people get enough training when they start at FIS Global?
56% of people report they didn’t get enough training when they started working here.
Based on data from 9 people who took the Breakroom Quiz between April 2025 and May 2026.
Do people get support to advance at FIS Global?
In the last year, 56% of people report not being given support to advance their career here.
Based on data from 9 people who took the Breakroom Quiz between April 2025 and May 2026.
Do people think FIS Global’s headquarters understands what’s happening where they work?
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 10 people who took the Breakroom Quiz between April 2025 and May 2026.
Do workers feel well informed about how FIS Global is doing?
60% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 10 people who took the Breakroom Quiz between April 2025 and May 2026.
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Full-time
Posted 22 days ago
FIS Global rating
7.4
Based on 10 frontline employees who took The Breakroom Quiz
169th of 244 rated software companies
Job description
Job Description
We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing, and making an impact with a career in fintech, we'd like to know: Are you FIS?
About the Role
As a Consultant II, you will play a critical role in ensuring the successful conversion and implementation of customer data into Integrated Banking Systems (IBS). You will analyze customer data, business processes, and operational requirements to design accurate data mappings and conversion strategies. Working closely with clients, technical teams, and implementation partners, you will help ensure data integrity, operational readiness, and a seamless transition to FIS solutions. Success in this role is measured by conversion accuracy, client satisfaction, risk mitigation, and successful implementation outcomes.
What You Will Be Doing
Analyze customer data files, workflows, and business requirements to develop comprehensive data conversion strategies.
Create and maintain field-to-field data mapping documentation that supports accurate and efficient data migration.
Validate and reconcile conversion data to ensure accuracy, completeness, and alignment with customer requirements.
Configure customer-specific processing parameters and system settings within IBS solutions.
Execute testing activities, review conversion results, and identify opportunities to improve data quality and processing accuracy.
Partner with clients and technical teams to translate business requirements into functional and technical specifications.
Lead readiness reviews by coordinating testing, training validation, procedural reviews, and operational preparedness activities.
Serve as a trusted advisor during implementation and conversion events, providing troubleshooting, issue resolution, and client support.
Communicate project status, risks, and conversion outcomes to stakeholders throughout the implementation lifecycle.
Support continuous process improvement initiatives that enhance conversion efficiency, quality, and customer experience.
Required Qualifications
Bachelor's degree in Business, Information Systems, Finance, or a related field, or an equivalent combination of education, training, and experience.
5+ years of experience within a banking environment.
Experience performing data mapping, data validation, data analysis, and conversion activities for banking or financial services systems.
Strong analytical, problem-solving, and critical-thinking skills with the ability to interpret complex data structures.
Ability to translate customer business requirements into clear technical specifications and actionable solutions.
Excellent customer service, communication, and relationship-building skills with experience supporting both remote and onsite engagements.
Experience managing multiple priorities while maintaining high levels of accuracy and attention to detail.
Strong collaboration skills with the ability to work effectively across clients, implementation teams, and technical stakeholders.
Preferred Qualifications
Knowledge of FIS products and services, particularly Integrated Banking Systems (IBS).
Experience with core deposit applications and exceptions processing.
Understanding of banking operations, data conversion methodologies, and implementation best practices.
Experience supporting large-scale system implementations or core banking conversions.
Familiarity with data quality, reconciliation, and testing frameworks.
What We Offer you
At FIS, we are as committed to growing our employees' careers as our own business. We offer:
Opportunities to innovate in fintech
Inclusive and diverse team atmosphere
Professional and personal development
Resources to contribute to your community
Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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What FIS Global employees say
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About FIS
Sourced by ZipRecruiter
FIS is a leader in technology and services that helps businesses and communities thrive by advancing commerce and the financial world. For over 50 years, FIS has continued to drive growth for clients around the world by creating tomorrow’s technology, solutions and services to modernize today’s businesses and customer experiences. By connecting merchants, banks and capital markets, we use our scale, apply our deep expertise and data-driven insights, innovate with purpose to solve for our clients’ future, and deliver experiences that are more simple, seamless and secure to advance the way the world pays, banks and invests. Headquartered in Jacksonville, Florida, FIS employs more than 55,000 people across 50+ countries, dedicated to helping our clients be ahead of what’s next. FIS offers more than 450 solutions and processes over $75b of transactions around the planet. FIS is a Fortune 500® company and is a member of Standard & Poor’s 500® Index.
Industry
It services
Company size
10,000+ Employees
Headquarters location
Jacksonville , FL, US
Year founded
1968