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65 Fidelity Labs Customer Support Agent Jobs Hiring Near You

via.com

Customer Support Agent

Fort Worth, TX · On-site

$19/hr

Customer Support Agent Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint ...

via.com

Customer Support Agent

Baton Rouge, LA · On-site

$18/hr

Customer Support Agent Baton Rogue, LA Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the ...

Speakit

Dutch Customer Support Agent

$19.25 - $25.50/hr

Full-Time Dutch-Speaking Customer Support Agent Are you passionate about creating a safer online environment where scams, fraud and cyber grooming are prevented? We have exciting opportunities for ...

New

Harvia US, Inc.

Customer Support Agent

Grand Rapids, MI

$18 - $20/hr

Customer Support Agent Location: Grand Rapids/Remote Position Summary Harvia is seeking a Customer Support Agent to provide professional, knowledgeable, and responsive support to our customers across ...

ICONMA, LLC

Customer Support Agent

Foster City, CA · On-site

$21.50 - $28.50/hr

Our Client, an Automotive company, is looking for a Customer Support Agent for their Foster City, CA location. Responsibilities: * Serve as the first point of contact for riders, managing inbound and ...

Cross Border Talents

Polish Customer Support Agent Remote

$19.25 - $25.50/hr

Polish Customer Support Agent Remote Plovdiv, Bulgaria Or refer someone Job Openings Polish Customer Support Agent Remote Job Opportunity: Customer Support Agent Polish Speaker We are hiring for a ...

New

Cross Border Talents

Polish Remote Customer Support Agent

$19.25 - $25.50/hr

Polish Remote Customer Support Agent Plovdiv, Bulgaria Or refer someone Job Openings Polish Remote Customer Support Agent Job Opportunity: Customer Support Agent Portuguese Speaker We are hiring for ...

New

Harvia US, Inc.

Customer Support Agent

Lewisburg, WV · On-site

$18 - $20/hr

Customer Support Agent Location: Lewisburg, WV, 24901 Position Summary Harvia is seeking a Customer Support Agent to provide professional, knowledgeable, and responsive support to our customers ...

Cross Border Talents

Dansktalende Customer Support Agent

$19.25 - $25.50/hr

Dansktalende Customer Support Agent Oslo, Norway Or refer someone Job Openings Dansktalende Customer Support Agent Grækenland | Remote (inden for Grækenland) / Athen | Start: Marts / April / Maj ...

New

Ursus

Customer Support Agent

Foster City, CA

$29/hr

Customer Support Agent LOCATION: Foster City, CA (Onsite; Sun-Thu 3:00 PM - 11:30 PM) PAY RANGE: $29/hr. DURATION: 12 Months Overview: We are seeking a motivated and customer-focused Operations ...

Ursus Inc

Customer Support Agent

San Mateo, CA · On-site

$29/hr

Customer Support Agent LOCATION: Foster City, CA (Onsite; Sun-Thu 3:00 PM - 11:30 PM) PAY RANGE: $29/hr. DURATION: 12 Months Overview: We are seeking a motivated and customer-focused Operations ...

Jobs for Humanity

Customer Support Agent

Dallas, TX · On-site

$18.75 - $24.75/hr

Customer Support Agent - REF122Y Jobs for Humanity is collaborating with The RRS Group Inc to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Ursus, Inc.

Customer Support Agent

Foster City, CA · On-site

$29/hr

Customer Support Agent LOCATION: Foster City, CA (Onsite; Sun-Thu 3:00 PM - 11:30 PM) PAY RANGE: $29/hr. DURATION: 12 Months Overview: We are seeking a motivated and customer-focused Operations ...

Simera

Customer Support Agent CO

San Francisco, CA · On-site

$22 - $29.50/hr

Customer Support Agent We are seeking a customer-focused and proactive Customer Support Agent to assist customers, resolve inquiries, and provide an excellent experience across different ...

New

Simera

Customer Support Agent (Remote)

$19.25 - $25.50/hr

Customer Support Agent We are seeking a customer-focused and proactive Customer Support Agent to assist customers, resolve inquiries, and provide an excellent experience across different ...

Simera

Customer Support Agent PE

San Francisco, CA · On-site

$22 - $29.50/hr

Customer Support Agent We are seeking a customer-focused and proactive Customer Support Agent to assist customers, resolve inquiries, and provide an excellent experience across different ...

New

Simera

Customer Support Agent BR

$19.25 - $25.50/hr

Customer Support Agent We are seeking a customer-focused and proactive Customer Support Agent to assist customers, resolve inquiries, and provide an excellent experience across different ...

New

Simera

Customer Support Agent ES

$19.25 - $25.50/hr

Customer Support Agent We are seeking a customer-focused and proactive Customer Support Agent to assist customers, resolve inquiries, and provide an excellent experience across different ...

New

Simera

Customer Support Agent KE

San Francisco, CA · On-site

$22 - $29.50/hr

Customer Support Agent We are seeking a customer-focused and proactive Customer Support Agent to assist customers, resolve inquiries, and provide an excellent experience across different ...

New

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All JobsFidelity Labs JobsFidelity Labs Customer Support Agent Jobs

Fidelity Jobs Information

What is it like to work at Fidelity Labs?

Fidelity Labs is known for its collaborative and innovative culture, prioritizing experimentation and learning to drive business growth and customer satisfaction.

The team structure at Fidelity Labs is designed to foster cross-functional collaboration, with a flat organizational hierarchy and flexible work arrangements that allow employees to work from anywhere. The lab's mission is to develop and test new products and services that meet the evolving needs of Fidelity's customers.

Working at Fidelity Labs may appeal to candidates who are passionate about innovation, customer-centricity, and experimentation, as the company offers opportunities to work on cutting-edge projects, develop new skills, and contribute to the growth of a leading financial services company.

What makes Fidelity Labs an attractive place to work?

Fidelity Labs is a leading innovation hub within Fidelity Investments, a well-established and respected financial services company. The workplace at Fidelity Labs is characterized by a culture of collaboration, innovation, and experimentation, with opportunities for employees to work on cutting-edge projects and technologies. Joining Fidelity Labs can provide professionals with a chance to drive meaningful impact, develop new skills, and advance their careers in a dynamic and supportive environment.

Do workers at Fidelity Investments get paid breaks?

Yes. Most people get paid breaks.
86% of people say they get paid breaks.
Based on data from 88 people who took the Breakroom Quiz between August 2025 and August 2026.

Does Fidelity Investments pay people when they’re sick?

Yes. Most people get paid when they’re sick.
89% of people say they would get paid if they were sick but scheduled to work.
Based on data from 108 people who took the Breakroom Quiz between September 2025 and August 2026.

At Fidelity Investments, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
91% of people say they have to use vacation days when they’re out sick.
Based on data from 103 people who took the Breakroom Quiz between September 2025 and August 2026.

Is the health insurance from Fidelity Investments affordable enough for their workers?

Most people say the health insurance costs are okay.
93% of people say the health insurance costs are okay
Based on data from 115 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at Fidelity Investments?

Most people get paid time off work.
98% of people say they get paid time off.
Based on data from 113 people who took the Breakroom Quiz between September 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 15% of people with changing schedules find out their shifts one week or less ahead of time.
  • 15% of people with changing schedules find out their shifts two weeks ahead of time.
  • 12% of people with changing schedules find out their shifts three weeks ahead of time.
  • 59% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 34 people who took the Breakroom Quiz between April 2025 and March 2026.

Do workers at Fidelity Investments worry about hours?

Most people don’t worry about getting enough hours.
95% of people report they don’t worry about getting enough hours.
Based on data from 129 people who took the Breakroom Quiz between November 2024 and August 2026.

Do Fidelity Investments workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
43% report that they don’t have enough control over which shifts they work.
Based on data from 123 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it for Fidelity Investments workers to change shifts?

Some people find it hard to change shifts.
45% of people report that it’s hard to change shifts if they need to.
Based on data from 76 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it to get time off at Fidelity Investments?

Most people find it easy to get time off.
84% of people report it’s easy to get time off.
Based on data from 104 people who took the Breakroom Quiz between September 2025 and August 2026.

Do Fidelity Investments managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
97% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 144 people who took the Breakroom Quiz between November 2024 and August 2026.

Do jobs at Fidelity Investments spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
11% of people report that their job takes up time that they don’t get paid for.
Based on data from 141 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it to take sick days at Fidelity Investments?

Most people find it easy to take sick days.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 108 people who took the Breakroom Quiz between September 2025 and August 2026.

Is a Fidelity Investments job good for students?

Most students say this is a good place to work if you’re studying.
94% of students report this is a good place to work if you’re studying.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and February 2026.

Is working at Fidelity Investments good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
98% of people who care for a child or other relative report this is a good place to work.
Based on data from 40 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people at Fidelity Investments feel treated with respect by their managers?

Most people feel treated with respect by their managers.
90% of people say they’re treated with respect by their managers.
Based on data from 106 people who took the Breakroom Quiz between September 2025 and August 2026.

Do people at Fidelity Investments get to take their breaks without interruption?

Most people get breaks without interruption.
99% of people report that they get to take their breaks without interruption.
Based on data from 110 people who took the Breakroom Quiz between September 2025 and August 2026.

Is it stressful to work at Fidelity Investments?

Most people feel stressed here.
69% of people say they often feel stressed at work.
Based on data from 106 people who took the Breakroom Quiz between September 2025 and August 2026.

Do people at Fidelity Investments enjoy their jobs?

Most people enjoy their job.
70% of people report they enjoy their job.
Based on data from 96 people who took the Breakroom Quiz between September 2025 and August 2026.

Do people at Fidelity Investments recommend working with their team?

Only some people recommend working with their team.
39% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 114 people who took the Breakroom Quiz between September 2025 and August 2026.

Do people get enough training when they start at Fidelity Investments?

Most people got enough training when they started.
86% of people report they got enough training when they started working here.
Based on data from 111 people who took the Breakroom Quiz between September 2025 and August 2026.

Do people get support to advance at Fidelity Investments?

Most people are given support to advance their career here.
In the last year, 83% of people report being given support to advance their career here.
Based on data from 100 people who took the Breakroom Quiz between September 2025 and August 2026.

Do people think Fidelity Investments’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
56% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 89 people who took the Breakroom Quiz between September 2025 and August 2026.

Do workers feel well informed about how Fidelity Investments is doing?

Most people feel well informed about how the company is doing.
83% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 102 people who took the Breakroom Quiz between September 2025 and August 2026.

What other companies are hiring for Customer Support Agent jobs?

What are the most popular jobs at Fidelity Labs?

What are the most popular categories at Fidelity Labs?

Customer Support Agent

via.com

Fort Worth, TX • On-site

$19/hr

Other

Medical, Retirement

Re-posted 23 days ago

Job description

Customer Support Agent

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals.

As a Customer Support Agent, you will manage key aspects of our day-to-day transit operations. You - along with your teammates - will be the go-to person for live troubleshooting decisions and will collaborate with operations, support, and product optimization teams to help plan and improve our services. You will also help with many other types of tickets and tasks based on business needs.

This is an in-person position. You will be working from our office in Fort Worth, TX. Shift will be 5 days a week (4 weekdays and 1 weekend day)

What You'll Do:

  • Proactively adjust daily operating plans based on real-time inputs from drivers, riders, and colleagues
  • Prioritize operational issues as a real-time point of contact and provide creative solutions for overseeing a live operation
  • Build strong cross-functional relationships across various Via teams and external partners
  • Leverage your operating and troubleshooting expertise to support other business areas. This may include other live operations, phone and email.
  • Effectively prioritize live operational issues and take action based on the information received
  • Leverage knowledge of Via products and services to make ad hoc decisions with little guidance

Who You Are:

  • Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
  • Ownership mentality: take full responsibility for delivering great service to driver-partners
  • Proactive: able to think ahead and anticipate to prevent problems before they start
  • An empathetic and effective communicator: you excel at active listening and collaboration
  • Comfortable with ambiguity: make thoughtful choices between imperfect options
  • Maintain a solution-oriented mindset: persistent, creative, and cool under pressure
  • Observant and keen to improve: if something's not working, you come up with a better way
  • An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams

Compensation and Benefits:

  • Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
  • Salary Range: $19.00/hour
  • Shifts will be 5 days a week (4 weekdays + 1 weekend day)
  • Hours available (subject to change):
    • 3:30am - 12pm CT
    • 12pm - 8:30pm CT
    • 2pm - 10:30pm CT
  • We are proud to offer a generous and comprehensive benefits package, including medical plans and 401K matching.
  • Successful completion of a drug test is necessary for employment

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.

Apply