79 Expeditors Customer Service Representative Jobs Hiring Near You

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

PURPOSE

To further develop the air and ocean import product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policy and procedures.

KEY RESPONSIBILITIES:

People:

• Identify, develop, and mentor your No. 2.
• Review and conduct staff appraisals timely, and at a minimum once per year per employee.
• Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans.
• Ensure and assist supervisors and key staff with goal setting and monitoring.
• Conduct regular interviews with potential new personnel.
• Plan for and hold effective weekly department meetings with team.
• Review department goals and business plan periodically with staff to ensure by-in and accountability.
• Meet company standards of 52 hours training per year, including as needed management/leadership training

Operations:

• Create and maintain an effective department organization chart, which is designed for flexibility and growth
• Prepare, execute, monitor and update at regular intervals the business plan for the department
• Monitor and improve key departmental productivity indicators including but not limited to:
  • Shipments Per Desk (SPD)
  • Revenue Per Desk (RPD)
  • Expense Per Desk (EPD)
  • Revenue Per Shipment (RPS)
  • Revenue to Expense ratio
  • Excel measurements
• Instill and foster a climate of compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.
• Ensure all customers standard operating procedures are documented and kept up to date in the Desk Level Standard Operating Procedures database.
• Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively manage operations:
  • Daily Exception Status Report - STAT 1 for Air Import - (Daily)
  • SHIPMENTS LOGGED ELECTRONICALLY - SLE Report (Daily)
  • CONSOLS NOT SETTLED Report - (Daily)
  • INVOICES NOT BILLED Report (Daily)
  • ADDITIONAL BILL - MALCOLM Report (weekly)
  • TIMING / CYCLE TIME Report - (monthly to measure key event timings or as needed by customers)
• Build and maintain strong relationships with vendors (airlines, trucking companies, and others).
• Work to be our vendors lowest cost customer promoting shipper built units by origins, and other creative local market solutions to lower overall cost for both parties.
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
• Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.

Customers

• Actively develop business for department through active involvement in sales and retention process and close coordination with sales department.
• Complete 5 Sales and/or Retention Calls per week and ensure they are documented in the Team Sell database.
• Ensure Quality Management Reviews and scorecards (QMRs) are completed with your regular customers.
• Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.
• Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
• Take an active role in the transition of new business/ updates to existing business.

Finance:

• Assist District Manager with preparation of annual department budget.
• Meet monthly with District Manager to review department financial PnL and productivity results and goals.
• Attend Accounts Receivable meetings and proactively work to maintain accounts payment within 30 days.
• Ensure company credit procedures are followed and utilized effectively.
• Manage accounts payable to vendors (airlines, truckers etc.) utilizing BNP.
• Manage intercompany accounting discrepancies via AJAX report.
• Review Daily Branch Revenue report (Daily).
• Ensure any contracts, vendor, customer or other, are reviewed in accordance to company contract policies prior to being signed.
• Follow company capex procedure for the purchasing of any equipment for your staff or department.
• Utilize TOP 20 ACCOUNTS and CLIENT REVENUE reports to continually evaluate the development of you departmental client base and the revenue distribution amounts and % of top clients, and work towards goal of balanced customer base (no more than 10% revenue by one customer)

Compliance:

• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Culture:

• Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Systems

• Ensure department is using all system tools to their greatest advantage based on your department size and organization. (e.g. using edoc, import database, and other system generated reports to manage by exception)
• Be open to implementing new system changes and enhancements into your department.
• Be involved and suggest system/process improvements.
• Set the tone of this environment within your department.

Knowledge:

• Expeditors company policies and procedures knowledge
• A good understanding of Expeditors' products, services and systems
• Strong market and competition knowledge
• Graduate of IATA/FIATA introductory course (preferred)

Skills:

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Good Microsoft Office skills (Excel, Word etc.)
• Proven negotiation skills

Behaviors:

• Emotional resilience
• Self-reflecting and open to feedback
• Initiative and ability to work in autonomy
• Role model of integrity and pride for all employees
• Proven leadership attitude and background

Education and experience:

• Education to degree level or business experience equivalent

• 4 years of industry specific qualification (country specific).

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus