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Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

Role summary Drive end-to-end ServiceNow solution delivery for our global member firms. You’ll lead delivery teams, own the product roadmap and offerings, manage stakeholder relationships, and ensure high-quality, on-time solutions that map platform capabilities to business outcomes.
The ServiceNow COE delivers the platform to worldwide services teams supporting our member firms. We operate virtually across time zones using specialized tools and a collaborative culture. We’re passionate about building a ServiceNow platform that enables the business end-to-end, and we’re looking for teammates who share that drive.

Key responsibilities

• Delivery leadership: Lead and coordinate multiple concurrent ServiceNow engagements, ensuring commitments are met on time, on budget, and at agreed quality levels.
• Customer & stakeholder management: Maintain open, transparent communications with customers, internal COE stakeholders, and vendors; build and sustain strong relationships.
• Product strategy & roadmap: Define, maintain, and socialize the ServiceNow product/solution roadmap and go-to-market offerings.
• Pipeline & demand management: Own intake through delivery — idea submission, demand assessment, Statement of Work, and chartering.
• Solutioning & best practices: Translate customer needs into ServiceNow capabilities, advise on optimal designs, and help customers avoid common pitfalls.
• Process & compliance: Ensure consistent, auditable processes across the COE; identify and implement process improvements as needed.
• Quality & value realization: Measure and drive delivery outcomes and benefits realization tied to the roadmap.
• Team growth & delivery model: Coach and develop team members, manage onshore–offshore delivery models, and foster a collaborative virtual environment.
• Communication of value: Clearly articulate solution value to stakeholders across regions and influence adoption.

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Qualifications

• Experience: Minimum 10 years in delivery, product, or team management roles, with proven leadership of delivery teams.
• ServiceNow expertise: Deep hands-on and strategic knowledge of ServiceNow and demonstrable experience implementing ITSM, ITOM, CMDB/Discovery, SAM/HAM, and related offerings.
• Delivery skills: Proven ability to manage multiple concurrent projects, budgets, and priorities. Agile delivery experience required.
• Stakeholder skills: Strong communicator with experience working across global stakeholders and vendors.
• Product skills: Experience creating product strategy, roadmaps, and measuring benefits.
• Coaching & operating model: Experience coaching junior staff and operating in onshore–offshore models.
• Nice to have: ServiceNow certifications, experience in large-scale/global deployments, and prior COE or shared-services experience.

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth.  Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.