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51 Hcl Tech Delivery Manager Jobs Hiring Near You

HCLTech

CA · On-site

$192K/yr

HCLTech is looking for a highly talented and self-motivated Technical Program Manager (TPM ... The TPM serves as the single point of accountability for delivery predictability, schedule ...

HCLTech

Back End Developer

Hoboken, NJ · On-site

Backend Development 📍 Hoboken, NJ (Onsite) 🏢 HCLTech 💼 Full-Time About the Role HCLTech is ... Containerization and Deployment Best Practices Security & Identity Management * OWASP Security ...

HCLTech

AI Infrastructure Engineer L3

Santa Clara, CA · On-site

$125K - $164K/yr

This role involves managing large-scale GPU clusters, supporting AI training and inference ... Collaborate with cloud, data science, MLOps, SRE, and engineering teams to deliver scalable AI ...

HCLTech

Desktop Support Technician

Houston, TX · On-site

$19.25 - $24.50/hr

... management, application troubleshooting, and coordination with central IT teams, while delivering a ... hcltech.com for investigation. A candidate's pay within the range will depend on their skills ...

HCLTech

Field Support Technician

Florence, SC · On-site

$19 - $26/hr

Manage the ticket queue and ensure tickets are resolved and closed within the defined service level ... Coordinate with Level 3 support groups and project teams for service delivery enhancements ...

HCLTech

Field Service Technician

Carol Stream, IL · On-site

Manage the ticket queue and ensure tickets are resolved and closed within the defined service level ... Coordinate with Level 3 support groups and project teams for service delivery enhancements ...

HCLTech

Network Analyst

Syracuse, NY · On-site

As the first point of event management; the UTOC Analyst1's goal is to provide an efficient and ... Deliver proactive technology monitoring and implement corrective action to ensure optimal ...

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Service Delivery Manager (SDM)

HCL Technologies Limited

Dallas, TX • On-site

$120 - $180/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Key responsibilities

  • Manage escalations, ensure compliance with service agreements, and drive continuous improvement initiatives.

  • Plan and execute program and delivery management strategies to meet project margins and deliverables as outlined in the Statement of Work.

  • Lead and mentor the service delivery team to foster engagement, professional development, and improve employee performance.

Job description

The Service Delivery Manager (DFS) plays a critical role in overseeing the profitability and operational excellence of service engagements. This position is responsible for managing escalations, ensuring compliance with service agreements, and driving continuous improvement initiatives. The role also emphasizes team development and customer satisfaction, making it essential for achieving the organization's strategic objectives.

Key Responsibilities
  • Implement Process Improvement Initiatives By Leveraging Lean It Methodologies And Automation Tools To Enhance Operational Efficiency And Minimize Human Error In Service Delivery.
  • Plan And Execute Program And Delivery Management Strategies, Ensuring That Project Margins And Deliverables Align With Financial Targets As Outlined In The Statement Of Work (Sow).
  • Lead And Mentor The Service Delivery Team, Fostering An Environment Of Engagement And Professional Development To Improve Employee Retention And Performance.
  • Cultivate Strong Customer Relationships By Ensuring High Levels Of Engagement, Satisfaction, And Referenceability Through Proactive Communication And Feedback Mechanisms.
  • Drive Resource Upskilling And Development By Facilitating Internal Training Programs And Growth Opportunities, Aligning Team Capabilities With Organizational Needs.
Skill Requirements
  • Strong Understanding Of Service Delivery Management Principles And Practices.
  • Proficiency In Lean It And Process Improvement Methodologies.
  • Excellent Leadership And Team Management Skills.
  • Solid Customer Relationship Management And Engagement Capabilities.
  • Experience In Financial Management And P&L Oversight.
Other Requirements
  • Relevant Certifications Such As Itil, Six Sigma, Or Pmp Are Optional But Valuable

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

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