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CVS Health
CVS Health

120 Cvs Health Service Operations Manager Jobs Hiring Near You

CVS Health

Manager, Service Operations

Dallas, TX · Remote

$60K - $132K/yr

At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Manages budgets related to service operations, ensuring that expenditures are within approved ...

CVS Health

Operations Manager

West Bloomfield, MI

$19 - $29/hr

At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ...

CVS Health

Operations Manager

Greenfield, MA · On-site

$20 - $34/hr

At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ...

CVS Health

Operations Manager

Jenkintown, PA

$19 - $29/hr

At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ...

CVS Health

Operations Manager

Springfield, PA

$19 - $29/hr

At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ...

CVS Health

Operations Manager

Beverly, MA · On-site

$20 - $34/hr

At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ...

CVS Health

Operations Manager

Needham, MA

$20 - $34/hr

At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ...

CVS Health

Operations Manager

Williamsburg, VA

$18 - $28/hr

At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ...

CVS Health

Operations Manager

Denton, TX · On-site

$19 - $29/hr

At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ...

CVS Health

Operations Manager

Ridley Park, PA · On-site

$19 - $29/hr

At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ...

CVS Health

Operations Manager

West Palm Beach, FL · On-site

$19 - $29/hr

At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ...

CVS Health

Operations Manager

Kansas City, MO

$19 - $29/hr

At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ...

CVS Health

Operations Manager

Wentzville, MO · On-site

$19 - $29/hr

At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ...

CVS Health

Operations Manager

Bedminster, NJ · On-site

$20.92 - $34.92/hr

At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ...

CVS Health

Operations Manager

Port Wentworth, GA · On-site

$18 - $28/hr

At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ...

CVS Health

Operations Manager

Windham, NH · On-site

$20 - $34/hr

At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ...

CVS Health

Operations Manager

Medfield, MA · On-site

$20 - $34/hr

At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ...

CVS Health

Operations Manager

Medford, MA · On-site

$20 - $34/hr

At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ...

CVS Health

Operations Manager

Saline, MI

$19 - $29/hr

At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ...

CVS Health

Operations Manager

San Jose, CA

$23.45 - $37.45/hr

At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ...

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CVS Health Jobs Information

Do workers at CVS Health get paid breaks?

Sometimes. Only some people get paid breaks.
51% of people say they don’t get paid breaks.
Based on data from 304 people who took the Breakroom Quiz between February 2026 and August 2026.

Does CVS Health pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
50% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 351 people who took the Breakroom Quiz between February 2026 and August 2026.

At CVS Health, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
50% of people say they have to use vacation days when they’re out sick.
Based on data from 254 people who took the Breakroom Quiz between February 2026 and August 2026.

Are part-time workers able to get health insurance from CVS Health?

Only some people who work part-time can get health insurance.
63% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 252 people who took the Breakroom Quiz between December 2024 and March 2025.

Do part-time workers get paid time off at CVS Health?

Only some people who work part-time get paid time off.
65% of people who work part-time say they don’t get paid time off
Based on data from 74 people who took the Breakroom Quiz between February 2026 and August 2026.

Is the health insurance from CVS Health affordable enough for their workers?

Most people say the health insurance costs are okay.
90% of people say the health insurance costs are okay
Based on data from 205 people who took the Breakroom Quiz between February 2026 and August 2026.

Do people get paid time off at CVS Health?

Most people get paid time off work.
78% of people say they get paid time off.
Based on data from 365 people who took the Breakroom Quiz between February 2026 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 19% of people with changing schedules find out their shifts one week or less ahead of time.
  • 29% of people with changing schedules find out their shifts two weeks ahead of time.
  • 50% of people with changing schedules find out their shifts three weeks ahead of time.
  • 3% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 225 people who took the Breakroom Quiz between February 2026 and August 2026.

Do workers at CVS Health worry about hours?

Some people worry about getting enough hours.
48% of people report they worry about getting enough hours.
Based on data from 229 people who took the Breakroom Quiz between February 2026 and August 2026.

Do CVS Health workers get to choose the shifts they work?

Most people get to choose which shifts they work.
71% report that they have enough control over which shifts they work.
Based on data from 207 people who took the Breakroom Quiz between February 2026 and August 2026.

How easy is it for CVS Health workers to change shifts?

Some people find it hard to change shifts.
46% of people report that it’s hard to change shifts if they need to.
Based on data from 168 people who took the Breakroom Quiz between February 2026 and August 2026.

How easy is it to get time off at CVS Health?

Most people find it easy to get time off.
76% of people report it’s easy to get time off.
Based on data from 303 people who took the Breakroom Quiz between February 2026 and August 2026.

Do CVS Health managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
71% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 217 people who took the Breakroom Quiz between February 2026 and August 2026.

Do jobs at CVS Health spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
13% of people report that their job takes up time that they don’t get paid for.
Based on data from 208 people who took the Breakroom Quiz between February 2026 and August 2026.

How easy is it to take sick days at CVS Health?

Some people find it hard to take sick days.
34% of people report that it’s hard to take time off if they are sick.
Based on data from 333 people who took the Breakroom Quiz between February 2026 and August 2026.

Is a CVS Health job good for students?

Most students say this is a good place to work if you’re studying.
84% of students report this is a good place to work if you’re studying.
Based on data from 70 people who took the Breakroom Quiz between March 2026 and August 2026.

Is working at CVS Health good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
72% of people who care for a child or other relative report this is a good place to work.
Based on data from 119 people who took the Breakroom Quiz between February 2026 and August 2026.

Do people at CVS Health feel treated with respect by their managers?

Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 352 people who took the Breakroom Quiz between February 2026 and August 2026.

Do people at CVS Health get to take their breaks without interruption?

Most people get breaks without interruption.
79% of people report that they get to take their breaks without interruption.
Based on data from 321 people who took the Breakroom Quiz between February 2026 and August 2026.

Is it stressful to work at CVS Health?

Most people feel stressed here.
78% of people say they often feel stressed at work.
Based on data from 368 people who took the Breakroom Quiz between February 2026 and August 2026.

Do people at CVS Health enjoy their jobs?

Only some people enjoy their job.
37% of people report they don’t enjoy their job.
Based on data from 301 people who took the Breakroom Quiz between February 2026 and August 2026.

Do people at CVS Health recommend working with their team?

Only some people recommend working with their team.
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 389 people who took the Breakroom Quiz between February 2026 and August 2026.

Do people get enough training when they start at CVS Health?

Some people didn’t get enough training when they started.
41% of people report they didn’t get enough training when they started working here.
Based on data from 361 people who took the Breakroom Quiz between February 2026 and August 2026.

Do people get support to advance at CVS Health?

Only some people are given support to advance their career here.
In the last year, 40% of people report not being given support to advance their career here.
Based on data from 343 people who took the Breakroom Quiz between February 2026 and August 2026.

Do people think CVS Health’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
84% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 346 people who took the Breakroom Quiz between February 2026 and August 2026.

Do workers feel well informed about how CVS Health is doing?

Only some people feel well informed about how the company is doing.
48% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 334 people who took the Breakroom Quiz between February 2026 and August 2026.

What other companies are hiring for Service Operations Manager jobs?

What are the most popular jobs at Cvs Health?

What are the most popular categories at Cvs Health?

Infographic showing various Service Operations Manager job openings at Cvs Health in the United States as of August 2026, with employment types broken down into 48% Full Time, and 52% Part Time. Highlights an 96% Physical, and 4% Remote job distribution.

Manager, Service Operations

CVS Health

Dallas, TX • Remote

$60K - $132K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

CVS Health rating

5.8

Company rating: 5.8 out of 10

Based on 4,347 frontline employees who took The Breakroom Quiz

91st of 113 rated pharmacies

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Requisition Job Description

A Brief Overview
Provides strategic leadership and oversight to ensure exceptional customer experiences and satisfaction by developing and implementing service strategies, managing a team of customer service representatives, monitoring service quality, and performance metrics, resolving escalated customer issues, implementing customer service training programs, and collaborating with other departments to enhance the overall customer service experience. Applies leadership skills, customer-centric mindset, and problem-solving abilities to drive customer loyalty, retention, and advocacy while promoting a positive and service-oriented culture within the organization.
What you will do

  • Ensures the effective and efficient delivery of services to meet customer expectations and contractual obligations.
  • Monitors and assesses the performance of service teams and individuals to ensure adherence to service level agreements and quality standards.
  • Identifies bottlenecks, implements process improvements to streamline operational processes, and ensures that best practices are followed across the organization.
  • Administers the timely and effective resolution of service incidents and problems, minimizing their impact on customers.
  • Analyzes operational data to identify trends, patterns, and opportunities for improvement while preparing regular reports on service performance.
  • Controls the allocation of resources, including staff, equipment, and supplies, to ensure the smooth functioning of healthcare service operations.
  • Promotes a positive customer and patient experience by addressing customer feedback, resolving complaints, and implementing measures to enhance satisfaction and loyalty.
  • Manages budgets related to service operations, ensuring that expenditures are within approved limits and identifying areas for cost optimization.
  • Ensures a culture of continuous improvement, encouraging innovation, and implementing best practices to enhance service delivery over time.

Required Qualifications

  • 5 to 7 years leadership experience
  • 3 to 5 years of experience stakeholder management
  • 3 to 5 years remote workforce management
  • Intermediate understanding of business analytics
  • Prior Salesforce experience
  • Must be able to travel up to 10% of time for team meetings.

Preferred Qualifications

  • Medical terminology
  • Prior provider/clinical engagement experience
  • 3+ years leadership in a remote/call center environment

Education

Bachelor's degree or related field or equivalent experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$60,300.00 - $132,600.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This fulltime position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellbeing of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.


Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/29/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

What CVS Health employees say

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