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Operations Manager Cooley is seeking an Operations Manager to join the Office Services/Facilities ... Research new copy and communication center technologies and procedures that increase services for ...

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Cooley Jobs Information

What are the key skills and qualifications needed to thrive as an IT Operations Manager, and why are they important?

To thrive as an IT Operations Manager, you need strong leadership skills, a solid understanding of IT infrastructure, and a degree in computer science or a related field. Familiarity with network management tools, ITIL certification, and experience with systems such as VMware, Microsoft Azure, or AWS are typically required. Excellent problem-solving, communication, and organizational abilities help you oversee teams and manage complex projects effectively. These skills ensure the smooth operation, security, and scalability of an organization's IT systems, enabling business continuity and growth.

How does an IT Operations Manager typically collaborate with other departments to ensure smooth business operations?

IT Operations Managers work closely with various departments such as finance, HR, and production to understand their technological needs and ensure that IT services align with business objectives. They often coordinate cross-functional meetings to gather requirements, address issues, and implement solutions that support company-wide initiatives. This collaborative approach helps minimize downtime, streamline workflows, and proactively address potential challenges, making strong communication and relationship-building skills essential for success in this role.

What are IT Operations Managers?

IT Operations Managers are professionals responsible for overseeing and maintaining an organization's IT infrastructure and operations. They manage teams that ensure the reliability, security, and efficiency of computer systems, networks, and related services. Their duties often include supervising IT staff, managing budgets, implementing new technologies, and ensuring compliance with relevant regulations. IT Operations Managers play a critical role in minimizing downtime and ensuring that technology supports the business's goals effectively.

What is the difference between It Operations Manager vs Network Administrator?

AspectIt Operations ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA certificationsCCNA, Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed across industries for IT service managementCommon in organizations with complex networks
Search & Comparison IntentFocuses on overall IT operations managementFocuses on network-specific tasks

The It Operations Manager and Network Administrator roles overlap in certifications and work environments but differ in scope. The It Operations Manager oversees broader IT functions and strategic planning, while the Network Administrator specializes in maintaining network infrastructure. Understanding these differences helps organizations assign roles effectively and job seekers target the right positions.

What is it like to work at Cooley?

Cooley is a law firm that values collaboration, innovation, and a commitment to excellence, fostering a dynamic and supportive work environment. The firm's team structure is designed to encourage open communication and teamwork, with a flat organizational hierarchy and a focus on client relationships. Working at Cooley may appeal to candidates who are passionate about the law and seeking a challenging and rewarding career in a fast-paced, global law firm.
Infographic showing various It Operations Manager job openings at Cooley in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 92% Physical, 6% Hybrid, and 2% Remote job distribution.
Portfolio Governance & Project Delivery Manager

Portfolio Governance & Project Delivery Manager

Cooley

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Posted 15 days ago


Job description

Portfolio Governance & Project Delivery Manager

Cooley is seeking a Portfolio Governance & Project Delivery Manager to join the firm operations team.

About Cooley: Cooley is a global law firm with an expansive practice and more than 3,000 employees and partners worldwide. We value and celebrate diverse perspectives and strive to create a workplace where every individual can thrive. At the core of Cooley's success is the exceptional talent and unwavering spirit of our people. We embrace individuality while fostering a 'one-firm' culture where collaboration and creativity thrive. Our people are the foundation of our success and the driving force behind everything we do.

Hybrid Schedule Philosophy: As part of the Cooley culture, we recognize and appreciate the value of being together, in person, to build comradery with others in the office and to be a contributing member of the Cooley office. However, we also appreciate the benefits and flexibility that come from remote working. As such, the default assumption for employees and partners is a hybrid schedule: some in-office presence and some work from home days absent certain essential in-office roles that require five (5) days/week in-office.

Position summary: The Portfolio Governance & Project Delivery Manager is responsible for supporting and advancing the firm's portfolio governance, project delivery, and project management operations practices. This role helps connect strategic priorities to execution by bringing structure, consistency, and visibility to how initiatives are evaluated, prioritized, approved, governed, delivered, and reported across the organization. Working closely with business, technology, innovation, finance, and other firm stakeholders, this role oversees portfolio intake, governance routines, delivery standards, portfolio reporting and the continued evolution of project management tools and practices. The manager will also supervise project managers, helping ensure consistent delivery, reporting, stakeholder experience, and adherence to project management standards. Specific duties and responsibilities include, but are not limited to, the following:

Position responsibilities:

Portfolio governance and prioritization:

  • Lead and continuously improve portfolio governance processes, including intake, evaluation, prioritization, approval, escalation, and status reporting.
  • Support leadership in evaluating and sequencing work based on strategic alignment, business value, cost, risk, timing, resource capacity, and organizational readiness.
  • Coordinate governance meetings, track decisions and follow-up items, and help ensure requests are sufficiently defined for evaluation and action.

Project and program delivery oversight:

  • Oversee the firm's portfolio of projects and programs to ensure alignment to goals, timelines, business outcomes, and delivery expectations.
  • Promote consistent project delivery standards, methodologies, communications, and reporting across the team.
  • Monitor initiative health, including scope, schedule, budget, risks, dependencies, and critical milestones, and escalate issues as needed.
  • Support value realization and operational readiness by ensuring initiatives are established with clear outcomes and appropriate testing, communication, and change management planning.
  • Portfolio reporting, KPI's (Key Performance Indicators), and PPM (Project Portfolio Management) operations
  • Continuously improve project and portfolio management processes, tools, templates, and standards to strengthen execution and transparency.
  • Partner with finance, technology, procurement, and business stakeholders to support business case review, resource planning, demand management, and portfolio forecasting.
  • Help identify resource constraints, overlapping work, and areas where outcomes or business benefits are not sufficiently defined to support investment decisions.

Process improvement, planning, and stakeholder support:

  • Maintain a consolidated view of portfolio health, including active initiatives, delivery status, key milestones, risks, dependencies, capacity constraints, and performance trends.
  • Oversee the development and maintenance of program and portfolio level KPIs, dashboards, and executive-ready reporting materials to support portfolio review and governance discussions.
  • Develop and maintain reports covering strategic initiatives across programs and portfolios, including key risks, issues, decision point, and critical dates.
  • Provide insights and recommendations based on portfolio performance data to help assess whether initiatives are achieving intended business outcomes.
  • Support the development of reporting frameworks for initiatives managed outside of centralized project management structure so they can be reported consistently to leadership.

Other:

  • Serve as direct supervisor and mentor to direct reports
  • Provide day-to-day supervision of direct reports, ensure compliance with assigned work hours and monitor for compliance with all firm and department policies. Manage staffing coverage, review and process time logs/time off requests
  • Support business professional development and continued educational opportunities
  • In collaboration with immediate supervisor and central HR, participate in hiring, performance appraisals, counseling, termination and other employee lifecycle events
  • All other duties as assigned or required

Skills and experience:

Required:

  • After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
  • Ability to work extended and/or weekend hours, as required
  • Ability to travel, as required
  • 5+ years applicable experience in PMO, portfolio management, program management and/or, project management, ideally with an emphasis on governance. (Eligible for consideration of Senior designation with 7+ years applicable experience in the field with 2+ years of exempt/management experience in relevant roles. Senior level will work more independently, demonstrate escalating ownership and mastery of assigned area, exhibit strength in the areas below, become a resource and mentor to others.)
  • Experience managing project intake, prioritization, governance, portfolio reporting, and project oversight.

Preferred:

  • Bachelor's degree
  • Supervisory experience

Competencies:

  • Entrepreneurial by nature
  • Excellent attention to detail
  • Exceptional interpersonal and communication skills with ability to facilitate and solve problems
  • Ability to organize, prioritize and coordinate multiple activities often under tight timelines
  • Ability to drive projects to completion and achieve goals
  • Strong judgment
  • Team-player with collaborative spirit
  • Unwavering ability to handle and maintain confidentiality regarding firm information, projects,
  • client data (if applicable)
  • High level of professionalism at all times
  • Demonstrated ability to lead through influence and develop talent [if applicable]
  • Proactive, analytical mindset
  • Effective presentation skills

Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices. EOE.

The expected annual pay range for this position with a full-time schedule is $155,000 - $225,000. Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate. Senior level candidates may be considered for this position and would be eligible for a higher salary range based on experience.

We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 21 days of Paid Time Off ("PTO") and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.