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What are the key skills and qualifications needed to thrive as an IT Operations Manager, and why are they important?

To thrive as an IT Operations Manager, you need strong leadership skills, a solid understanding of IT infrastructure, and a degree in computer science or a related field. Familiarity with network management tools, ITIL certification, and experience with systems such as VMware, Microsoft Azure, or AWS are typically required. Excellent problem-solving, communication, and organizational abilities help you oversee teams and manage complex projects effectively. These skills ensure the smooth operation, security, and scalability of an organization's IT systems, enabling business continuity and growth.

How does an IT Operations Manager typically collaborate with other departments to ensure smooth business operations?

IT Operations Managers work closely with various departments such as finance, HR, and production to understand their technological needs and ensure that IT services align with business objectives. They often coordinate cross-functional meetings to gather requirements, address issues, and implement solutions that support company-wide initiatives. This collaborative approach helps minimize downtime, streamline workflows, and proactively address potential challenges, making strong communication and relationship-building skills essential for success in this role.

What are IT Operations Managers?

IT Operations Managers are professionals responsible for overseeing and maintaining an organization's IT infrastructure and operations. They manage teams that ensure the reliability, security, and efficiency of computer systems, networks, and related services. Their duties often include supervising IT staff, managing budgets, implementing new technologies, and ensuring compliance with relevant regulations. IT Operations Managers play a critical role in minimizing downtime and ensuring that technology supports the business's goals effectively.

What is the difference between It Operations Manager vs Network Administrator?

AspectIt Operations ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA certificationsCCNA, Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed across industries for IT service managementCommon in organizations with complex networks
Search & Comparison IntentFocuses on overall IT operations managementFocuses on network-specific tasks

The It Operations Manager and Network Administrator roles overlap in certifications and work environments but differ in scope. The It Operations Manager oversees broader IT functions and strategic planning, while the Network Administrator specializes in maintaining network infrastructure. Understanding these differences helps organizations assign roles effectively and job seekers target the right positions.

What is it like to work at Cooley?

Cooley is a law firm that values collaboration, innovation, and a commitment to excellence, fostering a dynamic and supportive work environment. The firm's team structure is designed to encourage open communication and teamwork, with a flat organizational hierarchy and a focus on client relationships. Working at Cooley may appeal to candidates who are passionate about the law and seeking a challenging and rewarding career in a fast-paced, global law firm.
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Infographic showing various It Operations Manager job openings at Cooley in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 92% Physical, 6% Hybrid, and 2% Remote job distribution.
Senior Technology Development Operations Manager

Senior Technology Development Operations Manager

Cooley LLP

San Diego, CA • Hybrid

$138K - $177.30K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 28 days ago

Job description

Senior Technology Development Operations Manager

Cooley is seeking a Senior DevOps Manager to join the Infrastructure & Development Operations team.

Position summary: The Senior Technology Development Operations (DevOps)Manageris responsible for leading the team thatdesigns, architects,deploys, tests,maintains,and documents the DevOps technology stack. This stack is responsible for facilitating a secure, CI/CD-enabled, and highly availableSaaS-baseddelivery and hosting environment for Cooley's custom applications. The Senior DevOps Manager will build and deploy green-field solutions where needed, and otherwise willprimarilywork to improve theefficiency,security,and availability/reliability of the enterprise DevOps and related infrastructure. This role will workin an integrated fashion with the development teams to build in-depth knowledge of the products and code, attending daily stand-ups as needed. In addition to being technically advanced, this position will use a high degree of emotional intelligence and the ability to work as a team towards complex and layered objectives. Specific duties and responsibilities include, but are not limited to, the following:

Position responsibilities:

  • Provide experienced leadership in developing solutions for highly scalable, highly available, hybrid cloud (IaaS, PaaS, SaaS) infrastructure patterns and platform integrations across physical colocations and hyperscalers (AWS and Azure)
  • Manage, build, configure, administer, operate, and maintain all components that comprise our DevOps environment
  • Leverage industry standard Frameworks and Blueprints as a foundation to create best-in-class Terraform IaC module libraries
  • Lead the evolution of our DevOps and DevSecOps practice maturity
  • Act as a key member of the infrastructure architecture team to identify optimization opportunities throughout the infrastructure
  • Define, document, and enforce configuration standards and governance through IaC
  • Develop, test, deploy, and optimize DevOps IaC code deployment pipelines and practices
  • Provision automation using CI/CD (DevOps Pipelines) and IaC (Terraform) tooling
  • Serve as a technical escalation point
  • Work with our development and data teams to integrate products into a DevOps-managed environment
  • Develop and maintain scripts to automate tool/service deployments to our Hybrid Cloud environment through DevOps Pipelines and Releases
  • Participate in software releases and deployments
  • Contribute to the design, update, refinement, and documentation of operational processes
  • Provide technical mentorship and educate team members as a subject matter expert on IaC, containerization, and CI/CD
  • Brainstorm new ideas and ways to improve product delivery and efficiency
  • Consult peer teams for feedback during the design, testing, and implementation stages
  • Serve as direct supervisor and mentor to direct reports
  • Provide day-to-day supervision of direct reports, ensure compliance with assigned work hours and monitor for compliance with all firm and department policies. Manage staffing coverage, review and process time logs/time off requests
  • Support business professional development and continued educational opportunities
  • In collaboration with immediate supervisor and HR, participate in hiring, performance appraisals, counseling, termination and other employee lifecycle events
  • All other duties as assigned or required

Skills and experience:

Required:

  • After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
  • Ability to work extended and/or weekend hours, as required
  • Ability to travel, as required
  • 7+ years of relevant experience in cloud infrastructure and DevOps with 2+ years of exempt/management experience in relevant roles
  • Proficiency in AWS or Azure architecture, configuration, and security
  • Skilled in CI/CD pipeline design using Azure DevOps, Jenkins, or GitHub Actions
  • Strong Terraform expertise, including advanced workflows and tools like Terragrunt
  • Experience with Docker, Kubernetes, Helm, and GitOps tools (Flux, ArgoCD)
  • Familiarity with microservices deployment and release automation
  • Hands-on with .NET Core containers on Linux and scripting in Linux/Windows
  • Knowledge of open-source and NoSQL databases (e.g., MS SQL, MongoDB, Elasticsearch)
  • Experience with APM tools (Datadog, New Relic, etc.) and IaC security tools (Snyk, tfsec)

Preferred:

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, or associated discipline
  • Experience working with advanced ETL data workflows including technologies such as AWS EMR, Azure Synapse, Azure Data Factory, or Apache Hive/Spark/Airflow
  • Supervisory experience
  • Experience with IaC deployment of AKS/EKS/GKE architecture is highly desired
  • Experience with enterprise Data Lake environments using technologies such as DataBricks or Snowflake

Competencies:

  • Expert analytical/quantitative, problem-solving, and deductive reasoning skills, with experience performing advanced troubleshooting and root cause analysis of complex technical issues
  • Excellent organizational, planning, and time management skills and ability to work either independently or in a team environment to manage competing priorities and meet deadlines
  • Advanced verbal and written communication skills with the ability to present findings, conclusions, alternatives, and information clearly and concisely
  • Experience working with all levels of staff, management, stakeholders, and vendors with ability to build effective relationships through trust and diplomacy

Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices.

EOE.

The expected annual pay range for this position with a full-time schedule is $180,000 - $255,000. Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate.

We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 21 days of Paid Time Off ("PTO") and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.

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