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IT SCADA Systems Manager
Non-Union Position
IS Gas Management; Portland, Oregon (US-OR)
Hybrid schedule available for Oregon & Washington residents.
Regular FT, Exempt
Posting # 5620
About Us:
At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve. Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry.
In addition to environmental stewardship, we're also deeply committed to Diversity, Equity and Inclusion at NW Natural. Our DEI Council started 21 years ago, and today we continue to foster a culture where all employees can experience a sense of belonging, shared purpose and possibility.
NOTE:
Employees based at our Headquarters are required to work on-site a minimum of two days per week. Specific in-office days may vary by team and business needs. This hybrid schedule supports collaboration, connection, and engagement while also offering flexibility for remote work.
The Role:
Responsible for overall leadership of the IT team that manages SCADA systems in support of safe monitoring and control of NW Natural's gas transmission/distribution systems and storage plants. Position provides leadership and day to day management and is responsible for the overall effectiveness of the function and its relationship with operations.
Day to Day:

• Lead IT team responsible for configuration, development, administration and maintenance of primary SCADA applications, as well as its associated data polling applications and interfaces with field remote terminal units (RTU's) and programmable logic controllers (PLCs).
• Participate in strategy and long range planning processes within areas of responsibility in support of gas operations and IT strategies. Proactively engage with gas control and gas operations on new technology trends.
• Manage resources, plan deliverables/milestones and oversee deliverables in support of operational and IT objectives.
• Serve as a primary contact on all system issues and future functionality needs of the company related to the areas of responsibility.
• Proactively manage processes to resolve problems and provide support to system operators on the use of the SCADA systems. Ensure all issues in the areas of responsibility are answered and resolved effectively according to the established service level agreements.
• Facilitate and lead simple to complex projects, directing developers from a technical perspective in support of operational needs.
• Partner and maintain close alignment with gas control, engineering, telecommunications as well as with other IT departments
• Provide leadership, guidance, and direction to the team. Coach and mentor team members with regards to current performance and future development.
• Advocate and enforce applicable standards, policies, procedures, and best practices.
• Manage vendor relationships for areas of responsibility.
• Provide on-call (24-hour) systems support, on a rotating basis, with other Gas Management/Control systems team members.
• Participate as a subject matter expert for external audit preparation, data gathering in order to demonstrate compliance.
• Adheres to and promotes the philosophies and directives of the Collective Bargaining Agreement.
• Develops, trains, and mentors individual and team members with documentation and ongoing performance feedback; recognizes accomplishments and provides cross-training opportunities when applicable.
• Demonstrates appropriate leadership and decision-making behaviors; maintains technical job knowledge and personal skill development. Committed to coaching and developing employees.
• Support company's commitment to a culture of safe work practices.

Come on your first day with:

• Bachelor's degree in Business, Information Systems, or equivalent combination of education and experience; advanced degree desirable.
• 7 years of progressively responsible related experience with a minimum of 5 years' experience in a leadership role.
• Experience managing direct reports or project teams including developing, training, and coaching others.
• Experience in designing, implementing, troubleshooting, and commissioning HMI/SCADA applications and demonstrated problem solving skills using SCADA systems and architectures is required.
• Technical project management and/or leadership skills including the ability to plan, organize, and control activities.
• Customer service and collaboration skills are required.
• Demonstrated ability to communicate complex problems and issues in a concise manner (oral/written) to many different audiences (customers, peers and upper management) is required.
• Demonstrated ability to lead and encourage collaboration among a team of IT and business resources to effectively and efficiently accomplish established goals is required.
• Demonstrated ability and willingness to investigate complex business problems in detail, diagnose, and provide an effective and efficient alternative is required.
• Proven change management and control systems security experience is a preferred.
• Experience in design, development, testing and implementation of controls programming for RTUs/PLCs is required.
• Knowledge of natural gas business is preferred.
• Subject to random drug testing.

What we offer:
Health & Wellness -

• Rich health insurance benefits with competitive employer contribution
• Free access to an online wellness resources platform

Work Life Balance -

• Up to 23 Vacation Days
• 80 Hours of Sick Time
• 10 paid holidays and 3 floating holidays
• Flexible work arrangements
• 3 weeks paid parental leave
• Be part of a workplace where your voice matters. Engage with our Diversity, Equity & Inclusion Council, and a variety of Employee Resource Groups that support community and growth.
• 1500 sq foot exercise facility and secure bike room

Financial -

• Meaningful annual incentive bonus opportunity in addition to base salary
• Competitive 401K company contribution and match
• 15% discount on NW Natural stock through Employee Stock Purchase Program
• Up to $5250 a year in tuition reimbursement
• Wellness incentive program

Discounts -

• 20% off natural gas service
• Up to 30% discount at NW Natural Appliance Center
• TriMet Pass for all HQ employees
• Generous discounts with Verizon & AT&T Wireless

Base salary range: $135,550.00 - $200,500.00 per year, depending on qualifications
Annual Target Incentive: Manager, 15.0% target
Targets are calculated using eligible earnings during plan year participation. Payout, if earned, is based on company and individual performance for each plan year and may range from 0% - 200% of target. Targets are subject to change in subsequent plan years. Must be employed by September 30 in order to receive any prorated payout.
Application Process: To be considered for this position, submit a complete electronic application including cover letter and resume via our website.
https://www.nwnatural.com/about-us/the-company/careers
Deadline: 7/21/26
Disclosure: We are a drug free workplace and we comply with Federal Drug Free Workplace Act and Department of Transportation regulations. NW Natural participates in E-Verify. Individuals hired will have their Form I-9 information submitted to E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.
E-Verify Information
NW Natural participates in E-Verify. Individuals hired will have their Form I-9 information submitted to E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.
All applications must be submitted through NW Natural's Electronic Application System. Resumes submitted via email, fax or mail will not be accepted in lieu of an electronic application.
NW Natural is proud to be an equal opportunity employer. We welcome and embrace our candidates' diversity and take affirmative action to employ and advance individuals without discrimination on the basis of race, color, sex, gender identity or expression, sexual orientation, religion, age, physical or mental disability, veteran status, pregnancy (including childbirth or related medical conditions), national origin, marital status, genetic information, and all other legally protected characteristics. We forbid discrimination and harassment in the workplace based on any protected status or characteristic. A criminal history is not an automatic bar to employment with NW Natural. Instead, we make individualized assessments regarding qualifications and backgrounds. NW Natural is also committed to providing reasonable accommodations for individuals with disabilities, individuals with sincerely held religious beliefs, and disabled veterans in our job application procedures. If you need assistance or an accommodation as part of the application process, please contact us at employment@nwnatural.com or (971) 979-6341.
NW Natural does not accept unsolicited submissions or assistance from search firms for posted positions. Resumes submitted by search firms working under a valid and current written contract with NW Natural valid written Statement of Work in place for this position from NW Natural HR/Employment will be deemed the sole property of NW Natural. No fee will be paid in the event the candidate is hired by NW Natural as a result of the referral or through other means.