CTG (Computer Task Group) - Supporting a client in the Mid-South region Position Summary: CTG is seeking motivated and customer-focused Field Services Technicians to support desktop and end-user ...
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CTG (Computer Task Group) - Supporting a client in the Mid-South region Position Summary: CTG is seeking motivated and customer-focused Field Services Technicians to support desktop and end-user ...
Quick apply
CTG (Computer Task Group) - Supporting a client in the Mid-South region Position Summary: CTG is seeking motivated and customer-focused Field Services Technicians to support desktop and end-user ...
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Structure Therapeutics is led by an experienced group of international drug innovators and financed ... Bachelor's degree in computer science, Data Science, Statistics, Mathematics, or a related field.
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New
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Bachelor's degree in Computer Science, Information Systems, Data Engineering, Information ... with a diverse group are required. CTG does not accept unsolicited resumes from headhunters ...
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This individual will work within a functionally organized Enterprise Data & Analytics group with ... Bachelors degree in a quantitative field, such as Statistics, Mathematics, Computer Science ...
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Rolla, MO · On-site
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Knowledge, Skills and Abilities Top Tasks: * Data Analysis: Analyzing technology org health/tech ... Consulting Group is recognized among the top 100 fastest growing staffing companies in North ...
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Bachelor's degree in Computer Science, Information Systems, Data Engineering, Information ... with a diverse group are required. CTG does not accept unsolicited resumes from headhunters ...
New
Quick apply
Bachelor's degree in Computer Science, Information Systems, Data Engineering, Information ... with a diverse group are required. CTG does not accept unsolicited resumes from headhunters ...
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The carrier network product group consists primarily of products and solutions for optical-based ... Bachelor's degree in data science, statistics, computer science, economics, operations research ...
Charlotte, NC · On-site
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Reston, VA · On-site
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Reston, VA · On-site
... tasks. Preferred : • Master's degree in data science, computer science, statistics, engineering, or a related technical field. • Experience with cloud-based environments (e.g., AWS, Azure, or GCP ...
Charlotte, NC · On-site
The carrier network product group consists primarily of products and solutions for optical-based ... Bachelor's degree in data science, statistics, computer science, economics, operations research ...
Charlotte, NC · On-site
The carrier network product group consists primarily of products and solutions for optical-based ... Bachelor's degree in data science, statistics, computer science, economics, operations research ...
What is it like to work at Computer Task Group?
What makes Computer Task Group an attractive place to work?

Full-time
Posted 6 days ago
Overview
Job Title: Team Lead, Field Services - Refresh Project Team
Location: Onsite – Nashville, TN
Employment Type: Full-Time
Experience Level: Team Lead (5–7 years of experience in desktop support or related field)
Company: CTG (Computer Task Group) – Supporting a client in the Mid-South region
Position Summary:CTG is seeking motivated and customer-focused Field Services Technicians to support desktop and end-user device operations for a valued client in Nashville, TN. This is an excellent opportunity for individuals with foundational IT experience or training to grow their careers in a dynamic and hands-on technical environment.
Key Responsibilities:Client Build Support- Image desktops and laptops with Office 365 and other required software.
- Troubleshoot and resolve imaging issues.
- Install and configure end-user software and tools.
- Validate system builds to ensure readiness for deployment.
End User Support- Respond to help desk calls and provide on-site troubleshooting for desktops, laptops, and peripheral devices.
- Map and troubleshoot printers, network drives, and connectivity issues.
- Confirm resolution with end users and escalate unresolved issues per client procedures.
Actions and Results- Assist with deployment of laptops, M365 support, Zebra printers, medical lab devices, and general end-user support.
- Maintain clear and professional communication with customers.
- Perform basic hardware maintenance and component replacement.
- Track and manage inventory of IT equipment.
Required Skills and Qualifications:- Basic knowledge of desktop/laptop hardware, software, and operating systems.
- Proven experience in managing and resolving complex desktop support issues.
- Ability to lead small technical projects and deployments.
- Experience with enterprise-level ticketing systems and documentation.
- Advanced troubleshooting skills for hardware, software, and network-related issues.
- Strong analytical and problem-solving abilities.
- Familiarity with PC imaging and operational programs.
- Experience working within SLA frameworks and escalation protocols.
- Strong interpersonal and organizational skills.
- Basic understanding of workstation backups and restores.
- Solid communication skills across all organizational levels.
- Familiarity with Microsoft 365 troubleshooting.
- Preferred: A+ Certification or equivalent technical certification.
Ideal Candidate Profile:- 1–2 years of experience in supervisory desktop support or equivalent technical training.
- 5 -7 years of experience in Desktop support or equivalent technical training.
- Eager to learn and grow in a fast-paced IT support environment.
- Comfortable working independently and collaboratively.
- Reliable, detail-oriented, and customer-service focused.
Team Leadership and Supervision
- Supervise and mentor Field Services Technicians, providing guidance and support.
- Coordinate daily tasks and ensure team adherence to SLA and escalation procedures.
- Conduct performance reviews and assist in training and onboarding new technicians.
- Serve as primary point of contact for escalated technical issues and client communications.
- Collaborate with management to improve service delivery and operational efficiency.
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We know that achieving our mission begins and ends with our people—and by people we mean you. Regardless of individual roles or responsibilities, regardless of industry or subject matter expertise, our lives happen in relation to other people—our colleagues, clients, and partners. CTG cultivates a workplace that attracts and develops the best people. Being Great Place to Work-CertifiedTM not only supports our Vision but also validates the rewarding workplace culture that has made CTG a leading IT and digital solutions and services company for more than 55 years.
1,001 - 5,000 Employees
Buffalo, NY, US
1966