Customer Success Manager
Manhattan, NY · On-site
Customer Success Manager at Campfire As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You ...
62 Compass Customer Success Manager Jobs Hiring Near You
Customer Success Manager
Manhattan, NY · On-site
Customer Success Manager at Campfire As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You ...
Customer Success Manager
Peabody, MA · On-site
The primary purpose of the Customer Success Manager (CSM) is to drive customer onboarding, adoption, and long-term satisfaction to ensure customers realize the full value of Access' products and ...
New
Customer Success Manager
Peabody, MA · On-site
The primary purpose of the Customer Success Manager (CSM) is to drive customer onboarding, adoption, and long-term satisfaction to ensure customers realize the full value of Access' products and ...
New
Compass Jobs Information
What is it like to work at Compass?
Compass is a real estate technology company that values innovation, collaboration, and customer-centricity, fostering a dynamic and fast-paced work environment.
The company's team structure is designed to encourage cross-functional collaboration, with employees working together to develop and implement cutting-edge real estate solutions. Compass's offices are often equipped with modern amenities, such as open spaces, game rooms, and on-site cafes, promoting a comfortable and productive work environment.
Working at Compass may appeal to individuals who are passionate about disrupting traditional industries and are eager to contribute to the development of innovative real estate technologies, with opportunities to grow professionally and make a meaningful impact in the industry.
The company's team structure is designed to encourage cross-functional collaboration, with employees working together to develop and implement cutting-edge real estate solutions. Compass's offices are often equipped with modern amenities, such as open spaces, game rooms, and on-site cafes, promoting a comfortable and productive work environment.
Working at Compass may appeal to individuals who are passionate about disrupting traditional industries and are eager to contribute to the development of innovative real estate technologies, with opportunities to grow professionally and make a meaningful impact in the industry.
What makes Compass an attractive place to work?
Compass is a leading real estate technology company that has revolutionized the way people buy and sell homes through its innovative platform. The company fosters a collaborative and dynamic work environment that encourages creativity, experimentation, and learning, with a focus on building a diverse and inclusive team. By joining Compass, professionals can contribute to shaping the future of the real estate industry, develop their skills, and have opportunities for growth and impact in a rapidly evolving market.
Do workers at Compass Real Estate get paid breaks?
Yes. Most people get paid breaks.
67% of people say they get paid breaks.
Based on data from 6 people who took the Breakroom Quiz between July 2025 and April 2026.
67% of people say they get paid breaks.
Based on data from 6 people who took the Breakroom Quiz between July 2025 and April 2026.
Does Compass Real Estate pay people when they’re sick?
Yes. Most people get paid when they’re sick.
86% of people say they would get paid if they were sick but scheduled to work.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.
86% of people say they would get paid if they were sick but scheduled to work.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.
At Compass Real Estate, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
80% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 5 people who took the Breakroom Quiz between July 2025 and April 2026.
80% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 5 people who took the Breakroom Quiz between July 2025 and April 2026.
Do people get paid time off at Compass Real Estate?
Most people get paid time off work.
86% of people say they get paid time off.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.
86% of people say they get paid time off.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.
How easy is it to get time off at Compass Real Estate?
Most people find it easy to get time off.
86% of people report it’s easy to get time off.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.
86% of people report it’s easy to get time off.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.
How easy is it to take sick days at Compass Real Estate?
Most people find it easy to take sick days.
86% of people report that it’s easy to take time off if they are sick.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.
86% of people report that it’s easy to take time off if they are sick.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.
Do people at Compass Real Estate feel treated with respect by their managers?
Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.
100% of people say they’re treated with respect by their managers.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.
Do people at Compass Real Estate get to take their breaks without interruption?
Most people get breaks without interruption.
83% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between August 2025 and April 2026.
83% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between August 2025 and April 2026.
Is it stressful to work at Compass Real Estate?
Some people feel stressed out here.
57% of people say they often feel stressed out at work.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.
57% of people say they often feel stressed out at work.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.
Do people at Compass Real Estate enjoy their jobs?
Most people enjoy their job.
100% of people report they enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between July 2025 and April 2026.
100% of people report they enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between July 2025 and April 2026.
Do people at Compass Real Estate recommend working with their team?
Most people recommend working with their team.
71% of people report that they would recommend working with their immediate team to a friend.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.
71% of people report that they would recommend working with their immediate team to a friend.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.
Do people get enough training when they start at Compass Real Estate?
Most people got enough training when they started.
86% of people report they got enough training when they started working here.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.
86% of people report they got enough training when they started working here.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.
Do people get support to advance at Compass Real Estate?
Most people are given support to advance their career here.
In the last year, 83% of people report being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between July 2025 and March 2026.
In the last year, 83% of people report being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between July 2025 and March 2026.
Do people think Compass Real Estate’s headquarters understands what’s happening where they work?
Most people think headquarters understands what’s happening where they work.
60% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between August 2025 and April 2026.
60% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between August 2025 and April 2026.
Do workers feel well informed about how Compass Real Estate is doing?
Most people feel well informed about how the company is doing.
100% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.
100% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.
What other companies are hiring for Customer Success Manager jobs?
What are the most popular jobs at Compass?
What are the most popular categories at Compass?
Job description
Customer Success Manager at Campfire
As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You will be the primary partner to finance and accounting teams, ensuring customers realize measurable value from Campfire and feel confident running their core financial operations on our platform.
You will work closely with Implementation, Product, Support, and Sales to deliver a best-in-class customer experience and identify opportunities for expansion and growth.
Key Responsibilities-
Own post-implementation success for a portfolio of customers
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Build strong relationships with Controllers, Accounting Managers, and Finance leaders
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Drive adoption, engagement, and value realization across accounts
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Proactively manage account health and identify churn risk
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Lead QBRs, success planning, and ongoing check-ins
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Manage renewals for your book of business
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Identify and support expansion opportunities (seats, modules, entities, geographies, use cases)
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Partner with Sales to scope and close upsell and cross-sell opportunities
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Maintain accurate renewal forecasts and risk pipelines
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Lead customer enablement sessions and workflow optimization reviews
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Support rollout of new product features and modules
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Ensure customers are following best practices and getting maximum value from Campfire
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Partner closely with Implementation to ensure smooth handoffs and successful go-lives
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Work with Support and Product to resolve issues and escalate customer feedback
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Represent customer voice internally and help improve processes across the customer lifecycle
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3+ years of Customer Success or Account Management experience in B2B SaaS
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Experience supporting finance, accounting, or operations teams strongly preferred
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Bonus: ERP or accounting software experience (QuickBooks, Xero, Sage Intacct, NetSuite)
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Strong technical aptitude and ability to learn complex platforms quickly
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Bachelor's degree or equivalent experience
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Customer-first mindset with strong ownership and accountability
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Excellent communicator and relationship builder
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Organized, proactive, and comfortable managing multiple accounts
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Strong problem-solver who thrives in a fast-moving startup environment
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Growth mindset and eagerness to learn and develop
About Campfire Studios
Sourced by ZipRecruiter
Industry
Arts, entertainment, and recreation
Company size
11 - 50 Employees
Headquarters location
Los Angeles, CA, US
Year founded
2014