The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...
63 Compass Customer Success Manager Jobs Hiring Near You
The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...
Customer Success Manager
Atlanta, GA · On-site
$70K - $95K/yr
Customer Success Manager - First Customer Success Hire | Software Startup $70,000 - $95,000/year + Bonus Hybrid in Atlanta | Full-time HR Tech | SaaS | Customer Success About the Role Join our fast ...
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Customer Success Manager
Atlanta, GA · On-site
$70K - $95K/yr
Customer Success Manager - First Customer Success Hire | Software Startup $70,000 - $95,000/year + Bonus Hybrid in Atlanta | Full-time HR Tech | SaaS | Customer Success About the Role Join our fast ...
Customer Success Manager
New York, NY · On-site
$75K - $82K/yr
As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...
Customer Success Manager
New York, NY · On-site
$75K - $82K/yr
As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...
Compass Jobs Information
What is it like to work at Compass?
Compass is a real estate technology company that values innovation, collaboration, and customer-centricity, fostering a dynamic and fast-paced work environment.
The company's team structure is designed to encourage cross-functional collaboration, with employees working together to develop and implement cutting-edge real estate solutions. Compass's offices are often equipped with modern amenities, such as open spaces, game rooms, and on-site cafes, promoting a comfortable and productive work environment.
Working at Compass may appeal to individuals who are passionate about disrupting traditional industries and are eager to contribute to the development of innovative real estate technologies, with opportunities to grow professionally and make a meaningful impact in the industry.
The company's team structure is designed to encourage cross-functional collaboration, with employees working together to develop and implement cutting-edge real estate solutions. Compass's offices are often equipped with modern amenities, such as open spaces, game rooms, and on-site cafes, promoting a comfortable and productive work environment.
Working at Compass may appeal to individuals who are passionate about disrupting traditional industries and are eager to contribute to the development of innovative real estate technologies, with opportunities to grow professionally and make a meaningful impact in the industry.
What makes Compass an attractive place to work?
Compass is a leading real estate technology company that has revolutionized the way people buy and sell homes through its innovative platform. The company fosters a collaborative and dynamic work environment that encourages creativity, experimentation, and learning, with a focus on building a diverse and inclusive team. By joining Compass, professionals can contribute to shaping the future of the real estate industry, develop their skills, and have opportunities for growth and impact in a rapidly evolving market.
Do workers at Compass Real Estate get paid breaks?
Yes. Most people get paid breaks.
67% of people say they get paid breaks.
Based on data from 6 people who took the Breakroom Quiz between July 2025 and April 2026.
67% of people say they get paid breaks.
Based on data from 6 people who took the Breakroom Quiz between July 2025 and April 2026.
Does Compass Real Estate pay people when they’re sick?
Yes. Most people get paid when they’re sick.
86% of people say they would get paid if they were sick but scheduled to work.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.
86% of people say they would get paid if they were sick but scheduled to work.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.
At Compass Real Estate, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
80% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 5 people who took the Breakroom Quiz between July 2025 and April 2026.
80% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 5 people who took the Breakroom Quiz between July 2025 and April 2026.
Do people get paid time off at Compass Real Estate?
Most people get paid time off work.
86% of people say they get paid time off.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.
86% of people say they get paid time off.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.
How easy is it to get time off at Compass Real Estate?
Most people find it easy to get time off.
86% of people report it’s easy to get time off.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.
86% of people report it’s easy to get time off.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.
How easy is it to take sick days at Compass Real Estate?
Most people find it easy to take sick days.
86% of people report that it’s easy to take time off if they are sick.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.
86% of people report that it’s easy to take time off if they are sick.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.
Do people at Compass Real Estate feel treated with respect by their managers?
Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.
100% of people say they’re treated with respect by their managers.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.
Do people at Compass Real Estate get to take their breaks without interruption?
Most people get breaks without interruption.
83% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between August 2025 and April 2026.
83% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between August 2025 and April 2026.
Is it stressful to work at Compass Real Estate?
Some people feel stressed here.
57% of people say they often feel stressed at work.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.
57% of people say they often feel stressed at work.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.
Do people at Compass Real Estate enjoy their jobs?
Most people enjoy their job.
100% of people report they enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between July 2025 and April 2026.
100% of people report they enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between July 2025 and April 2026.
Do people at Compass Real Estate recommend working with their team?
Most people recommend working with their team.
71% of people report that they would recommend working with their immediate team to a friend.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.
71% of people report that they would recommend working with their immediate team to a friend.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.
Do people get enough training when they start at Compass Real Estate?
Most people got enough training when they started.
86% of people report they got enough training when they started working here.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.
86% of people report they got enough training when they started working here.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.
Do people get support to advance at Compass Real Estate?
Most people are given support to advance their career here.
In the last year, 83% of people report being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between July 2025 and March 2026.
In the last year, 83% of people report being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between July 2025 and March 2026.
Do people think Compass Real Estate’s headquarters understands what’s happening where they work?
Most people think headquarters understands what’s happening where they work.
60% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between August 2025 and April 2026.
60% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between August 2025 and April 2026.
Do workers feel well informed about how Compass Real Estate is doing?
Most people feel well informed about how the company is doing.
100% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.
100% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.
What other companies are hiring for Customer Success Manager jobs?
What are the most popular jobs at Compass?
What are the most popular categories at Compass?
Full-time
Re-posted 19 hours ago
Job description
Symmetrio is recruiting on behalf of an innovative healthcare technology company that is transforming oncology care through an AI-powered clinical software platform. Our client partners with leading cancer centers and health systems to improve clinical decision-making, streamline oncology workflows, and enhance patient outcomes.
As the organization continues its rapid growth, they are seeking an experienced Customer Success Manager to build strategic relationships with healthcare clients and ensure they realize maximum value from the platform.
The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer adoption, satisfaction, retention, and long-term success by developing trusted relationships with executive, clinical, operational, and IT stakeholders.
The ideal candidate combines healthcare technology experience with exceptional relationship management skills and understands the complexities of clinical workflows. This is a highly visible position that works cross-functionally with Sales, Clinical, Product Management, Engineering, and Support to ensure customers achieve measurable clinical and operational outcomes.
This company is based in Denver and requires approximately 40% travel throughout the United States. Preference towards candidates within the Denver metropolitan area.
Responsibilities- Serve as the primary relationship owner for assigned health system and oncology practice customers.
- Develop trusted partnerships with executive, clinical, operational, and technical stakeholders.
- Drive customer adoption through proactive engagement, workflow optimization, and best practice recommendations.
- Monitor customer health metrics, utilization, and success milestones to maximize long-term retention.
- Lead executive business reviews and communicate measurable value, ROI, and strategic recommendations.
- Identify customer risks early and coordinate internal resources to ensure successful resolution.
- Partner closely with Product, Clinical, Engineering, Sales, and Support teams to advocate for customer needs.
- Gather customer feedback and translate insights into product enhancement opportunities.
- Identify expansion opportunities within existing accounts while supporting renewals and long-term growth.
- Develop strategic success plans with measurable objectives for each customer.
- Represent the organization at customer meetings, conferences, and industry events.
Requirements
- Bachelor's degree required; clinical degree preferred (RN, Radiation Therapist, Medical Dosimetrist, Medical Physicist, or related healthcare discipline).
- 7+ years of experience in Customer Success, Strategic Account Management, Clinical Consulting, Healthcare IT, or Client Services.
- Experience supporting enterprise healthcare software, SaaS platforms, clinical applications, or healthcare technology solutions.
- Strong understanding of oncology or complex healthcare workflows is highly preferred.
- Demonstrated success managing executive-level customer relationships within hospitals, health systems, or physician organizations.
- Excellent communication, presentation, and relationship-building skills.
- Proven ability to manage multiple enterprise customer engagements simultaneously.
- Experience interpreting customer utilization metrics and driving adoption strategies.
- Ability to collaborate effectively across commercial, clinical, product, and technical organizations.
- Willingness to travel approximately 40%
Preferred Experience
- Oncology software, oncology operations, radiation oncology, or cancer center experience.
- Clinical workflow optimization or healthcare consulting.
- Enterprise SaaS customer success methodologies.
- EHR integration and healthcare interoperability experience.