... CRM, and language services. As part of the global Publicis Production network, our mission is to ... Overview The Print & CGI Lead is a capacity-level leadership role responsible for overseeing ...

61 Cgi Customer Service Jobs Hiring Near You
... CRM, and language services. As part of the global Publicis Production network, our mission is to ... Overview The Print & CGI Lead is a capacity-level leadership role responsible for overseeing ...
Customer Service Associate IV (Mandarin Speaking)
New York, NY · On-site
$15.75 - $22/hr
CGI Federal is looking for outgoing, experienced Bilingual (English/Mandarin) Support Associate IV ... customer service, and be able to work as a team in a fast-paced environment. New York Passport ...
Customer Service Associate IV (Mandarin Speaking)
New York, NY · On-site
$15.75 - $22/hr
CGI Federal is looking for outgoing, experienced Bilingual (English/Mandarin) Support Associate IV ... customer service, and be able to work as a team in a fast-paced environment. New York Passport ...
Customer Service Specialist III- Spanish Speaking
Stamford, CT · On-site
$18.25 - $24/hr
Customer Service Specialist III- Spanish Speaking Category: Administration Main location: United ... S. - CGI Federal roles - Visa and Passport ( By playing this video you consent to Google/YouTube ...
Customer Service Specialist III- Spanish Speaking
Stamford, CT · On-site
$18.25 - $24/hr
Customer Service Specialist III- Spanish Speaking Category: Administration Main location: United ... S. - CGI Federal roles - Visa and Passport ( By playing this video you consent to Google/YouTube ...
... Service (USPS) represents a significant whitespace growth opportunity for CGI, and the Director ... other customers as assigned), ensuring application of CGI management frameworks, performance ...
... Service (USPS) represents a significant whitespace growth opportunity for CGI, and the Director ... other customers as assigned), ensuring application of CGI management frameworks, performance ...
... * CRM * Data Monitoring * English * Incident Management * Result oriented * Service Desk What you can expect from us: Together, as owners, let's turn meaningful insights into action. Life at CGI is ...
... * CRM * Data Monitoring * English * Incident Management * Result oriented * Service Desk What you can expect from us: Together, as owners, let's turn meaningful insights into action. Life at CGI is ...
Customer Service Associate IV (Mandarin Speaking)
Manhattan, NY · On-site
$16 - $22/hr
CGI Federal is looking for outgoing, experienced Bilingual (English/Mandarin) Support Associate IV ... customer service, and be able to work as a team in a fast-paced environment. New York Passport ...
Customer Service Associate IV (Mandarin Speaking)
Manhattan, NY · On-site
$16 - $22/hr
CGI Federal is looking for outgoing, experienced Bilingual (English/Mandarin) Support Associate IV ... customer service, and be able to work as a team in a fast-paced environment. New York Passport ...
Bus Driver
Quantico, VA · On-site
$28.94/hr
Paid Time Off (PTO) Paid Federal Holidays Health & Welfare Benefits Customer Care Customer Service & Support Motivating Together, as owners, let's turn meaningful insights into action. Life at CGI is ...
Bus Driver
Quantico, VA · On-site
$28.94/hr
Paid Time Off (PTO) Paid Federal Holidays Health & Welfare Benefits Customer Care Customer Service & Support Motivating Together, as owners, let's turn meaningful insights into action. Life at CGI is ...
Customer Service & Support * Delivery management * Leadership * Problem Solving What you can expect from us: Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ...
Customer Service & Support * Delivery management * Leadership * Problem Solving What you can expect from us: Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ...
Records Clerk - ENRD
Denver, CO · On-site
$24.34/hr
Records Clerk - ENRD CGI Federal is seeking a Records Clerk to support the Environment and Natural ... Provide quality customer service and work effectively in a team environment with other service ...
Records Clerk - ENRD
Denver, CO · On-site
$24.34/hr
Records Clerk - ENRD CGI Federal is seeking a Records Clerk to support the Environment and Natural ... Provide quality customer service and work effectively in a team environment with other service ...
Secretary II - FRD
Washington, DC · On-site
$23.86/hr
Customer Service & Support * Information Management What You Can Expect From Us: Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect ...
Secretary II - FRD
Washington, DC · On-site
$23.86/hr
Customer Service & Support * Information Management What You Can Expect From Us: Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect ...
Management Analyst III - CIVIL
Washington, DC · On-site
$35.64/hr
Commitment to delivering exceptional customer service . Due to the nature of the role, US citizenship is required . Ability to obtain and maintain a DOJ waiver Hourly Rate: $35.64/hour CGI is ...
Management Analyst III - CIVIL
Washington, DC · On-site
$35.64/hr
Commitment to delivering exceptional customer service . Due to the nature of the role, US citizenship is required . Ability to obtain and maintain a DOJ waiver Hourly Rate: $35.64/hour CGI is ...
Management Analyst II - CIVIL
Washington, DC · On-site
$28.79/hr
Commitment to delivering exceptional customer service . Ability to obtain and maintain a DOJ waiver Hourly Rate: $28.79/hour CGI is required by law in some jurisdictions to include a reasonable ...
Management Analyst II - CIVIL
Washington, DC · On-site
$28.79/hr
Commitment to delivering exceptional customer service . Ability to obtain and maintain a DOJ waiver Hourly Rate: $28.79/hour CGI is required by law in some jurisdictions to include a reasonable ...
Remote Support Technician, Journeyman with Security Clearance
Arlington, VA · On-site
$43K - $54K/yr
... customer service and maintain positive relationships with users. • Experience: Experience with cloud collaboration tools, VPNs, and endpoint management platforms is often preferred. CGI is required ...
Remote Support Technician, Journeyman with Security Clearance
Arlington, VA · On-site
$43K - $54K/yr
... customer service and maintain positive relationships with users. • Experience: Experience with cloud collaboration tools, VPNs, and endpoint management platforms is often preferred. CGI is required ...
Shipping & Receiving Lead
Carson City, NV · On-site
$50K - $59K/yr
... of excellent customer service Company Description CGI, Inc - a leader in the design and manufacturing of precision motion control products - utilizes its comprehensive technical knowledge ...
Quick apply
Shipping & Receiving Lead
Carson City, NV · On-site
$50K - $59K/yr
... of excellent customer service Company Description CGI, Inc - a leader in the design and manufacturing of precision motion control products - utilizes its comprehensive technical knowledge ...
ERP Business Systems Analyst I - Tier-1 Support Lead with Security Clearance
Springfield, VA · On-site
Can you leverage your technical curiosity and customer service mindset to keep mission critical financial applications running smoothly? CGI Federal has an exciting opportunity for an ERP Business ...
ERP Business Systems Analyst I - Tier-1 Support Lead with Security Clearance
Springfield, VA · On-site
Can you leverage your technical curiosity and customer service mindset to keep mission critical financial applications running smoothly? CGI Federal has an exciting opportunity for an ERP Business ...
Senior Insurance Industry Advisor
Burlington, MA · On-site
$148K - $149K/yr
... CGI's global insurance network, and colleagues across Corporate Services, namely Marketing ... customer service, underwriting and pricing, capital management and risk transfer, policyholder ...
Senior Insurance Industry Advisor
Burlington, MA · On-site
$148K - $149K/yr
... CGI's global insurance network, and colleagues across Corporate Services, namely Marketing ... customer service, underwriting and pricing, capital management and risk transfer, policyholder ...
Management Analyst III - FBI/A
Quantico, VA · On-site
$35.64/hr
S. - CGI Federal roles - What we do matters By playing this video you consent to Google/YouTube ... Exhibit excellent customer service skills. . Communicate effectively both verbally and in writing.
Management Analyst III - FBI/A
Quantico, VA · On-site
$35.64/hr
S. - CGI Federal roles - What we do matters By playing this video you consent to Google/YouTube ... Exhibit excellent customer service skills. . Communicate effectively both verbally and in writing.
... Customer Service Skills: Patience, empathy, and the ability to build rapport with users. • ... CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation ...
... Customer Service Skills: Patience, empathy, and the ability to build rapport with users. • ... CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation ...
Shipping & Receiving Lead
Carson City, NV · On-site
$50K - $59K/yr
... of excellent customer service Company Description CGI, Inc - a leader in the design and manufacturing of precision motion control products - utilizes its comprehensive technical knowledge ...
Quick apply
Shipping & Receiving Lead
Carson City, NV · On-site
$50K - $59K/yr
... of excellent customer service Company Description CGI, Inc - a leader in the design and manufacturing of precision motion control products - utilizes its comprehensive technical knowledge ...
Onsite and Remote Support Manager, SME TS/SCI with Poly REQUIRED with Security Clearance
Arlington, VA · On-site
The Onsite and Remote Support Manager leads IT or customer service teams to deliver seamless ... CGI Federal is growing its high-performance team whose members share a passion for building high ...
Onsite and Remote Support Manager, SME TS/SCI with Poly REQUIRED with Security Clearance
Arlington, VA · On-site
The Onsite and Remote Support Manager leads IT or customer service teams to deliver seamless ... CGI Federal is growing its high-performance team whose members share a passion for building high ...
CGI Jobs Information
Do workers at CGI get paid breaks?
67% of people say they get paid breaks.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and November 2025.
Does CGI pay people when they’re sick?
71% of people say they would get paid if they were sick but scheduled to work.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and April 2026.
Is the health insurance from CGI affordable enough for their workers?
88% of people say the health insurance costs are okay
Based on data from 8 people who took the Breakroom Quiz between March 2025 and April 2026.
Do people get paid time off at CGI?
50% of people say they don’t get paid time off.
Based on data from 6 people who took the Breakroom Quiz between May 2025 and April 2026.
How far ahead of time do people find out their work schedule?
- 40% of people with changing schedules find out their shifts one week or less ahead of time.
- 40% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 20% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and July 2025.
Do workers at CGI worry about hours?
100% of people report they don’t worry about getting enough hours.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and April 2026.
Do CGI workers get to choose the shifts they work?
58% report that they don’t have enough control over which shifts they work.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and April 2026.
How easy is it for CGI workers to change shifts?
100% of people report that it’s easy to change shifts if they need to.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2025.
How easy is it to get time off at CGI?
88% of people report it’s easy to get time off.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and April 2026.
Do CGI managers change schedules at the last minute?
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and July 2025.
Do jobs at CGI spill into time workers aren’t paid for?
18% of people report that their job takes up time that they don’t get paid for.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and April 2026.
How easy is it to take sick days at CGI?
89% of people report that it’s easy to take time off if they are sick.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.
Is working at CGI good if you’re a parent or caregiver?
86% of people who care for a child or other relative report this is a good place to work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and November 2025.
Do people at CGI feel treated with respect by their managers?
83% of people say they’re treated with respect by their managers.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and April 2026.
Do people at CGI get to take their breaks without interruption?
84% of people report that they get to take their breaks without interruption.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and April 2026.
Is it stressful to work at CGI?
61% of people say they often feel stressed at work.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and April 2026.
Do people at CGI enjoy their jobs?
47% of people report they don’t enjoy their job.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and April 2026.
Do people at CGI recommend working with their team?
58% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and April 2026.
Do people get enough training when they start at CGI?
82% of people report they got enough training when they started working here.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and April 2026.
Do people get support to advance at CGI?
In the last year, 67% of people report being given support to advance their career here.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and April 2026.
Do people think CGI’s headquarters understands what’s happening where they work?
60% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and April 2026.
Do workers feel well informed about how CGI is doing?
67% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and April 2026.
What are the most popular job types at Cgi?
What are the most popular jobs at Cgi?
What are the most popular categories at Cgi?

Publicis Groupe rating
6.1
Based on 5 frontline employees who took The Breakroom Quiz
38th of 52 rated marketing agency
Job description
Powered locally and aligned globally, Publicis Production EMEA Hub forms the regional backbone of Publicis Production. With over 1.200 talented professionals based in the Czech Republic, Bulgaria, Hungary, Poland, the UK, and Mauritius, we enable smarter, faster, and more connected content delivery for global brands. Our integrated capabilities include post and primary production, versioning, commerce, web development, CRM, and language services. As part of the global Publicis Production network, our mission is to transform production into a true growth driver. By combining tech, data, automation, and AI, we deliver intelligent content at scale. We are proud to power Publicis Groupe's ambition to build the world's best global integrated production offering.
OverviewThe Print & CGI Lead is a capacity-level leadership role responsible for overseeing, developing, and continuously improving print, graphic design, CGI, and retouching capabilities across the organization.
This role acts as a functional authority and strategic partner to department managers, creative teams, and clients, ensuring alignment with company strategy, creative standards, production excellence, and scalability objectives. While not a direct line manager for all graphic designers, CGI artists, or retouchers, the Print & CGI Lead provides expert guidance, governance, coaching, and escalation support across multiple teams and client ecosystems.
The role is a strong client-facing dimension, focusing on quality consistency, operational maturity, efficiency, and long-term capability growth within print-led creative environments.
ResponsibilitiesFunctional Leadership & Governance
- Provide functional leadership oversight for Print, Graphic Design, CGI, and Retouching teams across the organization
- Define, standardize, and evolve creative, print, and CGI production standards, best practices, and quality benchmarks
- Ensure alignment with company strategy, creative vision, production policies, and delivery standards
- Act as a senior escalation point for managers and clients in complex, high-risk, or high-visibility creative deliveries
- Drive continuous improvement initiatives focused on quality, efficiency, scalability, and creative excellence
People Development & Capability Building
- Support department managers in recruitment, onboarding, and performance evaluation of graphic designers, CGI artists, and retouchers
- Assess competencies and define clear growth paths and skill frameworks across print and CGI disciplines
- Facilitate structured knowledge transfer from senior creatives and international hubs to embed best practices, advanced techniques, and group-aligned workflows across print, CGI, and retouching teams.
- Design and deliver training programs, onboarding frameworks, and knowledge-sharing initiatives for print and CGI teams
Client Advisory & Ecosystem Optimization
- Serve as a capacity expert on print, CGI, and retouching capabilities, guiding the design, implementation, and scaling of creative production and workflow models
- Analyze client delivery ecosystems to identify creative, production, and workflow risks or inefficiencies
- Propose and implement tailored solutions to optimize client workflows, team structures, creative processes, and operational maturity
- Identify and resolve organizational and client-side bottlenecks through scalable creative processes and standards
- Act as a trusted advisor to clients on print feasibility, creative quality, production constraints, and innovation opportunities
Operational Excellence & Scalability
- Standardize and adapt print and CGI workflows, tools, templates, and documentation
- Ensure strong collaboration between print, CGI, retouching, project management, and production stakeholders
- Oversee and validate costs estimates linked to print and CGI production activities
- Monitor performance indicators related to quality consistency, turnaround time, and scalability
- Drive responsible AI adoption across print and CGI capabilities to improve quality consistency, scalability, automation, and creative efficiency.
Success Metrics & Outcomes
- Elevation of creative rigor and production expertise across print, CGI, and retouching disciplines
- Sustained client confidence driven by consistent creative quality, feasibility guidance, and senior-level advisory
- Effective and repeatable talent acquisition and onboarding supporting long-term creative growth
- Implementation of production standards and workflows that balance consistency with creative adaptability
- Progression in creative leadership, quality ownership, and decision-making maturity
- Increased ability to scale print and CGI production without compromising quality or efficiency
- Strong, seamless collaboration between creative, production, project management, and client teams
- 10+ years of experience in print-focused creative environments, with exposure to CGI and high-end retouching as complementary disciplines
- Proven experience in a senior or capacity leadership role, providing oversight, standards, and governance across multiple creative teams
- Deep expertise in print design, layout, typography, color theory, image composition, and photo manipulation, with a strong eye for detail and aesthetics
- Strong understanding of print production processes, including prepress, color management, file preparation, and vendor constraints
- Solid knowledge of CGI and retouching workflows, tools, and integration within print-led creative ecosystems
- Expert-level proficiency in Adobe Creative Suite (InDesign, Illustrator, Photoshop) and strong familiarity with related creative and production tools
- Demonstrated ability to analyze complex client and organizational ecosystems and drive operational and creative improvements
- Strong systems-thinking mindset, with the ability to design scalable creative processes and challenge the status quo
- Excellent stakeholder management and communication skills, with the ability to influence senior clients and internal leaders
- Proven capability to act as a strategic advisor rather than a hands-on contributor
- Ability to define and measure outcomes related to quality consistency, efficiency, scalability, and creative maturity
- Fluent in English and French (mandatory)
- Opportunity to develop in a stable company with an established position in the market.
- Extensive range of online training courses in cooperation with reputable market partners.
- Opportunity to participate in international and local development projects and programmes.
- International working environment.
- Attractive package of non-wage benefit.
- Friendly and casual working atmosphere in a close-knit team filled with positive energy.
What Publicis Groupe employees say
Pay
Benefits
Hours and flexibility
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About Publicis Groupe
Sourced by ZipRecruiter
Industry
Advertising and public relations services and public relations agencies
Company size
10,000+ Employees
Headquarters location
Paris, IDF, FR