Ability to display a customer service, member-focused orientation * Ability to travel as required ... CareSource requires annual proof of Influenza vaccination for designated positions during Influenza ...
62 Caresource Customer Service Jobs Hiring Near You
Ability to display a customer service, member-focused orientation * Ability to travel as required ... CareSource requires annual proof of Influenza vaccination for designated positions during Influenza ...
Ability to display a customer service, member-focused orientation * Ability to travel as required ... CareSource requires annual proof of Influenza vaccination for designated positions during Influenza ...
Ability to display a customer service, member-focused orientation * Ability to travel as required ... CareSource requires annual proof of Influenza vaccination for designated positions during Influenza ...
CareSource Jobs Information
Do workers at CareSource get paid breaks?
Yes. Most people get paid breaks.
78% of people say they get paid breaks.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.
78% of people say they get paid breaks.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.
Does CareSource pay people when they’re sick?
Yes. Most people get paid when they’re sick.
88% of people say they would get paid if they were sick but scheduled to work.
Based on data from 26 people who took the Breakroom Quiz between January 2025 and April 2026.
88% of people say they would get paid if they were sick but scheduled to work.
Based on data from 26 people who took the Breakroom Quiz between January 2025 and April 2026.
At CareSource, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
100% of people say they have to use vacation days when they’re out sick.
Based on data from 15 people who took the Breakroom Quiz between July 2025 and April 2026.
100% of people say they have to use vacation days when they’re out sick.
Based on data from 15 people who took the Breakroom Quiz between July 2025 and April 2026.
Is the health insurance from CareSource affordable enough for their workers?
Most people say the health insurance costs are okay.
90% of people say the health insurance costs are okay
Based on data from 21 people who took the Breakroom Quiz between March 2025 and April 2026.
90% of people say the health insurance costs are okay
Based on data from 21 people who took the Breakroom Quiz between March 2025 and April 2026.
Do people get paid time off at CareSource?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 15 people who took the Breakroom Quiz between July 2025 and April 2026.
100% of people say they get paid time off.
Based on data from 15 people who took the Breakroom Quiz between July 2025 and April 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule four weeks ahead of time.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and November 2025.
- 20% of people with changing schedules find out their shifts one week or less ahead of time.
- 0% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 80% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and November 2025.
Do workers at CareSource worry about hours?
Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and November 2025.
100% of people report they don’t worry about getting enough hours.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and November 2025.
Do CareSource workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
36% report that they don’t have enough control over which shifts they work.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and November 2025.
36% report that they don’t have enough control over which shifts they work.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and November 2025.
How easy is it for CareSource workers to change shifts?
Most people find it hard to change shifts.
70% of people report that it’s hard to change shifts if they need to.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.
70% of people report that it’s hard to change shifts if they need to.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.
How easy is it to get time off at CareSource?
Most people find it easy to get time off.
85% of people report it’s easy to get time off.
Based on data from 27 people who took the Breakroom Quiz between January 2025 and April 2026.
85% of people report it’s easy to get time off.
Based on data from 27 people who took the Breakroom Quiz between January 2025 and April 2026.
Do CareSource managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and November 2025.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and November 2025.
Do jobs at CareSource spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
6% of people report that their job takes up time that they don’t get paid for.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and November 2025.
6% of people report that their job takes up time that they don’t get paid for.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and November 2025.
How easy is it to take sick days at CareSource?
Most people find it easy to take sick days.
85% of people report that it’s easy to take time off if they are sick.
Based on data from 27 people who took the Breakroom Quiz between January 2025 and April 2026.
85% of people report that it’s easy to take time off if they are sick.
Based on data from 27 people who took the Breakroom Quiz between January 2025 and April 2026.
Is working at CareSource good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.
Do people at CareSource feel treated with respect by their managers?
Most people feel treated with respect by their managers.
88% of people say they’re treated with respect by their managers.
Based on data from 26 people who took the Breakroom Quiz between January 2025 and April 2026.
88% of people say they’re treated with respect by their managers.
Based on data from 26 people who took the Breakroom Quiz between January 2025 and April 2026.
Do people at CareSource get to take their breaks without interruption?
Most people get breaks without interruption.
92% of people report that they get to take their breaks without interruption.
Based on data from 24 people who took the Breakroom Quiz between January 2025 and April 2026.
92% of people report that they get to take their breaks without interruption.
Based on data from 24 people who took the Breakroom Quiz between January 2025 and April 2026.
Is it stressful to work at CareSource?
Most people feel stressed out here.
81% of people say they often feel stressed out at work.
Based on data from 27 people who took the Breakroom Quiz between January 2025 and April 2026.
81% of people say they often feel stressed out at work.
Based on data from 27 people who took the Breakroom Quiz between January 2025 and April 2026.
Do people at CareSource enjoy their jobs?
Only some people enjoy their job.
40% of people report they don’t enjoy their job.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and April 2026.
40% of people report they don’t enjoy their job.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and April 2026.
Do people at CareSource recommend working with their team?
Only some people recommend working with their team.
46% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 28 people who took the Breakroom Quiz between January 2025 and April 2026.
46% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 28 people who took the Breakroom Quiz between January 2025 and April 2026.
Do people get enough training when they start at CareSource?
Most people got enough training when they started.
71% of people report they got enough training when they started working here.
Based on data from 28 people who took the Breakroom Quiz between January 2025 and April 2026.
71% of people report they got enough training when they started working here.
Based on data from 28 people who took the Breakroom Quiz between January 2025 and April 2026.
Do people get support to advance at CareSource?
Only some people are given support to advance their career here.
In the last year, 43% of people report not being given support to advance their career here.
Based on data from 23 people who took the Breakroom Quiz between January 2025 and April 2026.
In the last year, 43% of people report not being given support to advance their career here.
Based on data from 23 people who took the Breakroom Quiz between January 2025 and April 2026.
Do people think CareSource’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
78% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 23 people who took the Breakroom Quiz between January 2025 and April 2026.
78% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 23 people who took the Breakroom Quiz between January 2025 and April 2026.
Do workers feel well informed about how CareSource is doing?
Only some people feel well informed about how the company is doing.
38% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 24 people who took the Breakroom Quiz between January 2025 and April 2026.
38% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 24 people who took the Breakroom Quiz between January 2025 and April 2026.
What are the most popular jobs at Caresource?
Full-time
Posted 3 days ago
Job description
Job Summary:
The Team Lead, Community Based Care Management provides front line management and support to departmental leadership in the development and execution of the Care Model in alignment with corporate goals
Essential Functions:
- Functions as a "hands-on" supervisor, assisting in day-to-day operations and supervision of staff with adherence to departmental expectations
- Responsible for recruiting, hiring, onboarding, training and ongoing support of the departmental team
- Conducts meetings as needed (face to face or virtually) to train, lead, and support staff towards the effective administration of CM program
- Prepares and utilizes reports to monitor and audit all systems, procedures and the quality of customer services provided. Assist with representing the unit at Departmental and Planning meetings as requested
- Ensures staffing policies, procedures and SOPs are standardized and are current to meet business needs
- Assists the Managers as needed in the review and development of new projects/processes as requested by the health plans
- Oversee appropriate system documentation within defined protocols and guidelines
- In support of the Strategic Plan, serve as the technical and content support to align programs/processes
- Serve as interdepartmental liaison, collaborating with internal resources in monitoring service levels to meet requirements and analyze for trends
- Participate in meetings with internal/external resources to provide information about services and benefits available to members and referral mechanisms
- Assist in arranging and coordinating services with community partners to maximize utilization of appropriate community resources and support groups
- Participant in development of budget and perform ongoing monitoring of status
- Assist with implementation of interventions to maintain and/or improve the quality and efficiency of the operations/services provided
- Perform any other job duties as requested
Education and Experience:
- Completion of an accredited registered nursing (RN) degree program, Bachelor's Degree in Social Work, or Master's degree as relevant to licensure eligibility is required
- A minimum of three (3) years of healthcare experience is required
- A minimum of two (2) years of managed care and/or case management experience is preferred
- Previous supervisory experience is preferred
Competencies, Knowledge and Skills:
- Ability to display a customer service, member-focused orientation
- Ability to travel as required by the needs of the business
- Strong data analysis and trending skills
- Strong team and staff development skills
- Strong collaboration and conflict resolution skill sets
- Ability to develop, prioritize and accomplish goals/time management
- Strong decision making and problem solving skills
- Exceptional communication skills (both written and verbal) with the ability to present information in a variety of different formats
- Effective listening and critical thinking skills
- Strong ability to teach best practice, engagement strategies for successful member participation (including motivational interviewing, best practice engagement techniques)
- Knowledge of state and federal healthcare regulations and environment
- Ability to work in a fast-past environment
- Ability to work independently and within a team environment
- Advanced knowledge of Microsoft Word, Excel, PowerPoint and Visio
- Ability to operate smart phone, iPad or other mobile communication devices
Licensure and Certification:
- Active, unrestricted Registered Nurse (RN) license, Social Work license, or Counselor license is required
- Case Management certification is preferred
- Must have valid driver's license, vehicle and verifiable insurance. Employment in this position is conditional pending successful clearance of a driver's license record check and verified insurance. If the driver's license record results are unacceptable, the offer will be withdrawn or, if employee has started employment in position, employment in the position will be terminated.
- To help protect our employees, members, and the communities we serve from acquiring communicable diseases, Influenza vaccination is a requirement of this position. CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 - March 31) as a condition of continued employment. Employees hired during Influenza season will have thirty (30) days from their hire date to complete the required vaccination and have record of immunization verified.
- CareSource adheres to all federal, state, and local regulations. CareSource provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position. Request for accommodations will be completed through an interactive review process.
Working Conditions:
- This is a mobile position, meaning that regular travel to different work locations, including homes, offices or other public settings, is essential. May be exposed to weather conditions typical of the location.
- Must reside in the same territory they are assigned to work in; exceptions may be considered, due to business need
- May be required to travel greater than 50% of time to perform work duties.
- Required to use general office equipment, such as a telephone, photocopier, fax machine, and personal computer
Compensation Range:
$72,200.00 - $115,500.00CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly/salary):
SalaryOrganization Level Competencies
Fostering a Collaborative Workplace Culture
Cultivate Partnerships
Develop Self and Others
Drive Execution
Influence Others
Pursue Personal Excellence
Understand the Business