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Do workers at AstraZeneca get paid breaks?

Sometimes. Only some people get paid breaks.
50% of people say they don’t get paid breaks.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and June 2026.

Does AstraZeneca pay people when they’re sick?

Yes. Most people get paid when they’re sick.
93% of people say they would get paid if they were sick but scheduled to work.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and June 2026.

At AstraZeneca, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
82% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 22 people who took the Breakroom Quiz between May 2025 and June 2026.

Is the health insurance from AstraZeneca affordable enough for their workers?

Most people say the health insurance costs are okay.
96% of people say the health insurance costs are okay
Based on data from 26 people who took the Breakroom Quiz between April 2025 and June 2026.

Do people get paid time off at AstraZeneca?

Most people get paid time off work.
92% of people say they get paid time off.
Based on data from 24 people who took the Breakroom Quiz between May 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 33% of people with changing schedules find out their shifts one week or less ahead of time.
  • 33% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 33% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 12 people who took the Breakroom Quiz between February 2025 and March 2026.

Do workers at AstraZeneca worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and May 2026.

Do AstraZeneca workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
55% report that they don’t have enough control over which shifts they work.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it for AstraZeneca workers to change shifts?

Some people find it hard to change shifts.
43% of people report that it’s hard to change shifts if they need to.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.

How easy is it to get time off at AstraZeneca?

Most people find it easy to get time off.
90% of people report it’s easy to get time off.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and June 2026.

Do AstraZeneca managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and May 2026.

Do jobs at AstraZeneca spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
8% of people report that their job takes up time that they don’t get paid for.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and March 2026.

How easy is it to take sick days at AstraZeneca?

Most people find it easy to take sick days.
89% of people report that it’s easy to take time off if they are sick.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and June 2026.

Is a AstraZeneca job good for students?

Most students say this is a good place to work if you’re studying.
80% of students report this is a good place to work if you’re studying.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and February 2026.

Is working at AstraZeneca good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
39% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at AstraZeneca feel treated with respect by their managers?

Most people feel treated with respect by their managers.
81% of people say they’re treated with respect by their managers.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at AstraZeneca get to take their breaks without interruption?

Most people get breaks without interruption.
74% of people report that they get to take their breaks without interruption.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and June 2026.

Is it stressful to work at AstraZeneca?

Some people feel stressed out here.
58% of people say they often feel stressed out at work.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at AstraZeneca enjoy their jobs?

Most people enjoy their job.
77% of people report they enjoy their job.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at AstraZeneca recommend working with their team?

Only some people recommend working with their team.
36% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get enough training when they start at AstraZeneca?

Some people didn’t get enough training when they started.
45% of people report they didn’t get enough training when they started working here.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get support to advance at AstraZeneca?

Most people are given support to advance their career here.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people think AstraZeneca’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
94% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and June 2026.

Do workers feel well informed about how AstraZeneca is doing?

Most people feel well informed about how the company is doing.
77% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and June 2026.
What are the most popular jobs at Astrazeneca?
What are the most popular categories at Astrazeneca?
Infographic showing various Information Technology job openings at Astrazeneca in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 95% Physical, 4% Hybrid, and 1% Remote job distribution.
Director, Commercial IT - Business Partner, Patient

Director, Commercial IT - Business Partner, Patient

Astrazeneca

Wilmington, DE

Full-time

Posted 26 days ago

AstraZeneca rating

8.4

Company rating: 8.4 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

19th of 86 rated pharmaceutical

Job description

Director, Commercial IT - Business Partner, Patient Services

US Commercial Technology | Patient Access & Support Programs

Introduction to the Role

The US patient services landscape is undergoing rapid transformation - from hub and specialty pharmacy models to AI-driven engagement platforms and increasingly complex access and affordability challenges. This role sits at the intersection of that transformation and AstraZeneca's ambition to be a data- and AI-led enterprise.

As Director, Commercial IT - Business Partner, Patient Services, you will be the senior technology partner forUSPatient Services, encompassingPatient Affordability Programs(AZ&Me),Reimbursement Support (Access 360) and Field Market Access (Field Reimbursement Managers)and Support Programs (AZ IC),across the US business. You will combine deep hands-onexpertisein Salesforce Life Sciences Cloud with a practitioner-level grasp of AI engineering and agile delivery to design, build, and ship solutions that genuinely move the needle for patients and the business.

Critically, you will act as a thought leader - bringing an informed, current view of the external US healthcare environment to every conversation, shaping the technology roadmap from the outside-in, and helping business partners understand what is possible as well as what is necessary. You will engage witha wide range ofstakeholders fromsenior leadership tofront-line operations teams, and you will be measured on what gets delivered.

Accountabilities

Thought Leadership & Strategic Direction

  • Serve as the domain authority on technology and digital trends relevant to US patient services - including access programs, hub services, copay and free-drug programs, and specialty pharmacy dynamics - proactively bringing external insight into internal strategy.

  • Shape a multi-year technology roadmap for Patient Services IT that reflects the evolving US payer, regulatory, and patient-engagement landscape.

  • Act as a credible strategic advisor to senior business leaders, translating complex technology possibilities into clear business value.

Salesforce Life Sciences Cloud & AI Engineering

  • Own the end-to-end design and evolution of Salesforce Life Sciences Cloud capabilities supporting patient programs, including Health Cloud, Service Cloud, Experience Cloud, and Data Cloud integrations.

  • Lead the identification, evaluation, and engineering of AI-powered solutions - including generative AI, predictive models, and intelligent automation - that enhance patient support, access decision-making, and program operations.

  • Partner with Commercial AI, Data Science, and Enterprise Architecture teams to ensure AI solutions are robust, explainable, compliant, andproduction-ready.

  • Define and govern the technical architecture for patient services platforms, ensuring scalability, security, and integration with enterprise systems (ERP, MDM, specialty pharmacy feeds, hub vendor platforms).

Agile Delivery & Execution

  • Drive a delivery-first culture: own the end-to-end delivery of technology solutions from discovery through production, holding yourself and your team accountable to committed outcomes, not just activities.

  • Lead agile ceremonies (sprint planning, backlog refinement, retrospectives) and ensure agile ways of working are applied consistently and effectively across the portfolio.

  • Establish clear KPIs and delivery metrics; report progress transparently to stakeholders at all levels, escalating risks early and resolving blockers decisively.

  • Manage and prioritise a complex programme of concurrent initiatives, balancing strategic build with tactical BAU needs.

Stakeholder Engagement & Business Partnership

  • Build trusted relationships across the full stakeholder spectrum - from Executive and VP-level business sponsors to programme managers, operationsleads, and third-party hub and specialty pharmacy vendors.

  • Ensure technology strategy is co-created with business leaders rather than handed down.

  • Partner with Global Commercial IT, Enterprise Architecture, Legal, Compliance, and Privacy teams to ensure solutions meet all regulatory andGxPrequirements.

  • Mentor and develop a team of Business Analysts, fostering deep domain knowledge and a delivery mindset; share best practice across relevant communities of practice.

Quality, Compliance & Continuous Improvement

  • Ensure all solutions adhere to AstraZeneca's quality, compliance, and data governance standards, including applicableGxPrequirements.

  • Drive continuous improvement in process, tooling, and team capability - regularly reviewing what is working and acting on findings.

Essential Skills & Experience:

Technical and Educational Expertise:

  • Bachelor's Degree

  • Minimum 7+ years of relevant experience

  • Deep hands-on experience with Salesforce Life Sciences Cloud (Health Cloud, Service Cloud, Experience Cloud, Data Cloud). Ability to architect solutions, guide technical teams, and engage credibly with Salesforce partners andother technology vendors.

  • Demonstrable experience designing and delivering AI-powered solutions - including use of large language models, predictive analytics, or intelligent automation - in a commercial or patient services context. Familiarity with AI development tools, prompt engineering, RAG architectures, and responsible AI frameworks.

  • Deep experience working with complex integrated technology environments, including API design, data pipelines, and third-party platform integrations (specialty pharmacy, hub service providers, EHR/EMR, MDM).

US Healthcare & Patient Services Domain Knowledge

  • Extensive knowledge of the US patient services ecosystem: hub services, patient support programs (PSPsand PAPs), specialty pharmacy operations, prior authorisation workflows, copay and free-drug affordability programs, and patient safety/pharmacovigilance reporting obligations.

  • Current, informed understanding of the US healthcare access environment, including payer dynamics, PBM landscape, federal and state affordability policy, and the competitive context for pharmaceutical patient services.

  • Ability to translate external healthcare trends into actionable technology strategy and to position this perspective confidently with senior business and technology leaders.

Delivery & Agile

  • Proventrack recordof delivering complex technology programmes on time and to agreed outcomes in a large, matrixed organisation.

  • Strong command of agile delivery methodologies (Scrum,SAFe, or equivalent); experience as a senior practitioner, not just a process follower.

  • Highly organised with the discipline to manage multiple concurrent workstreams without losing sight of individual delivery commitments.

Stakeholder Management & Leadership

  • Exceptional ability to engage, influence, and build credibility with stakeholders at all levels - fromseniorexecutives to operational teams - adjusting communication style and depth accordingly.

  • Strong executive presence with excellent written and verbal communication skills; able to present complex technical concepts clearly to non-technical audiences.

  • Demonstrated experience in IT business partnership, technology product management, or equivalent roles, with significant tenure in pharmaceutical, biotech, or healthcare.

Desirable Skills & Experience

  • Advanced degree or relevant professional certifications (Salesforce,SAFe, cloud architecture)advantageous.

  • Experience deliveringGxP-validated systems in a regulated pharmaceutical environment.

  • Hands-on experience with AI/ML platforms (e.g., AWS SageMaker, Azure OpenAI, Salesforce Einstein,Agentforce) and the practical realities of taking AI models to production.

  • Familiarity with US HIPAA, state privacy laws, and their implications for patient data and program technology.

  • Experience managing third-party technology vendors and system integrators, including contract and performance management.

  • Experience of virtual-first, globally distributed team collaboration.

  • Coaching, mentoring, or people leadership experience.

Why This Role

AstraZeneca is on a journey to become a digital and data-led enterprise, and Patient Services is one of the areas where that ambition is most tangible - where the right technology decision directly affects whether a patient can access and stay on a life-changing medicine. This role offers rare scope: the technical depth of owning a Salesforce Life Sciences Cloud and AI platform, the strategic reach of advising senior business leaders, and the satisfaction of shipping things that matter.

We offer a culture of genuine innovation, psychological safety to challenge the status quo, and significant investment in personal development. If you are a delivery-focused technologist with deep domain knowledge, strong opinions, and the credibility to bring others along with you, we want to hear from you.

Date Posted

22-Jul-2026

Closing Date

31-Jul-2026

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.

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