Title: IT Technical Support / Helpdesk Support Location: Columbus, OH 43219 Duration: 06 - 12 Months Pay Rate: $24.00/- on W2 Kindly share your most updated resume. Executive Summary: * The IT Servic ...
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85 Amicis Global Data Analyst Jobs Hiring Near You
Title: IT Technical Support / Helpdesk Support Location: Columbus, OH 43219 Duration: 06 - 12 Months Pay Rate: $24.00/- on W2 Kindly share your most updated resume. Executive Summary: * The IT Servic ...
Title: IT Technical Support / Helpdesk Support Location: Columbus, OH 43219 Duration: 06 Months Pay Rate: $21.00/- on W2 About Job: Roles and Responsibilities: Demonstrate strong customer service ...
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Title: IT Technical Support / Helpdesk Support Location: Columbus, OH 43219 Duration: 06 Months Pay Rate: $21.00/- on W2 About Job: Roles and Responsibilities: Demonstrate strong customer service ...
HR Generalist as Remote
Columbus, OH · Remote
$21/hr
As an Analyst I supporting Colleague Relations, you will serve as the primary point of contact for our colleagues, offering expert guidance on a broad range of issues and concerns, including but not ...
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HR Generalist as Remote
Columbus, OH · Remote
$21/hr
As an Analyst I supporting Colleague Relations, you will serve as the primary point of contact for our colleagues, offering expert guidance on a broad range of issues and concerns, including but not ...
Technical Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $21/hr
The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls ...
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Technical Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $21/hr
The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls ...
Actively manage, monitor, and document daily case load by utilizing various technology resources * Apply Firm verification policies for all clients to avoid identity theft and fraudulent activity
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Actively manage, monitor, and document daily case load by utilizing various technology resources * Apply Firm verification policies for all clients to avoid identity theft and fraudulent activity
Data Analyst
Hartford, CT · On-site
$70 - $80/hr
Title: IT - Data Analyst Location: One Hartford Plaza, Hartford, CT 06155 Duration: 6+ Months The Enterprise Data Services department's Commercial Lines team is looking for a skilled Sr. Business ...
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Data Analyst
Hartford, CT · On-site
$70 - $80/hr
Title: IT - Data Analyst Location: One Hartford Plaza, Hartford, CT 06155 Duration: 6+ Months The Enterprise Data Services department's Commercial Lines team is looking for a skilled Sr. Business ...
Data Analyst
Irving, TX · Hybrid
Global Financial Firm located in Irving, TX has an immediate contract opportunity for an ... Experience in Data Modelling, ETL technologies, Data pipeline. * Demonstrated interpersonal, verbal ...
Data Analyst
Irving, TX · Hybrid
Global Financial Firm located in Irving, TX has an immediate contract opportunity for an ... Experience in Data Modelling, ETL technologies, Data pipeline. * Demonstrated interpersonal, verbal ...
Data Analyst
Irving, TX · Hybrid
Global Financial Firm located in Irving, TX has an immediate contract opportunity for an ... Experience in Data Modelling, ETL technologies, Data pipeline. * Demonstrated interpersonal, verbal ...
Data Analyst
Irving, TX · Hybrid
Global Financial Firm located in Irving, TX has an immediate contract opportunity for an ... Experience in Data Modelling, ETL technologies, Data pipeline. * Demonstrated interpersonal, verbal ...
Data Analyst
Tampa, FL · Hybrid
Global Financial Firm located in Tampa, FL has an immediate contract opportunity for an experienced ... Experience in Data Modelling, ETL technologies, Data pipeline. * Demonstrated interpersonal, verbal ...
Data Analyst
Tampa, FL · Hybrid
Global Financial Firm located in Tampa, FL has an immediate contract opportunity for an experienced ... Experience in Data Modelling, ETL technologies, Data pipeline. * Demonstrated interpersonal, verbal ...
As a data analyst in global operations, you'll have the opportunity to combine your analytical ... Continuously explore and experiment with emerging technologies and automation methods to advance ...
As a data analyst in global operations, you'll have the opportunity to combine your analytical ... Continuously explore and experiment with emerging technologies and automation methods to advance ...
As a data analyst in global operations, you'll have the opportunity to combine your analytical ... Continuously explore and experiment with emerging technologies and automation methods to advance ...
As a data analyst in global operations, you'll have the opportunity to combine your analytical ... Continuously explore and experiment with emerging technologies and automation methods to advance ...
As a data analyst in global operations, you'll have the opportunity to combine your analytical ... Continuously explore and experiment with emerging technologies and automation methods to advance ...
As a data analyst in global operations, you'll have the opportunity to combine your analytical ... Continuously explore and experiment with emerging technologies and automation methods to advance ...
As a data analyst in global operations, you'll have the opportunity to combine your analytical ... Continuously explore and experiment with emerging technologies and automation methods to advance ...
As a data analyst in global operations, you'll have the opportunity to combine your analytical ... Continuously explore and experiment with emerging technologies and automation methods to advance ...
Global Data Analyst Dermalogica continues to lead the professional skin care industry with ... * Tech savvy with an open mindset about learning new technologies, systems, and tools * Strong ...
Global Data Analyst Dermalogica continues to lead the professional skin care industry with ... * Tech savvy with an open mindset about learning new technologies, systems, and tools * Strong ...
Global Data Analyst
Carson, CA · On-site
Global Data Analyst Dermalogica continues to lead the professional skin care industry with ... * Tech savvy with an open mindset about learning new technologies, systems, and tools * Strong ...
Global Data Analyst
Carson, CA · On-site
Global Data Analyst Dermalogica continues to lead the professional skin care industry with ... * Tech savvy with an open mindset about learning new technologies, systems, and tools * Strong ...
Data Analyst
Montvale, NJ · On-site +1
Tech One Global is seeking a talented Data Analyst to join our Human Resources team. This remote position offers the opportunity to work from home while supporting our HR department in analyzing and ...
Data Analyst
Montvale, NJ · On-site +1
Tech One Global is seeking a talented Data Analyst to join our Human Resources team. This remote position offers the opportunity to work from home while supporting our HR department in analyzing and ...
Data Analyst
Austin, TX · On-site
Certification in data analytics or relevant technologies. Key Responsibilities: * Collaborate with ... Facilitate data harmonization discussions with global business stakeholders to ensure consistency ...
Data Analyst
Austin, TX · On-site
Certification in data analytics or relevant technologies. Key Responsibilities: * Collaborate with ... Facilitate data harmonization discussions with global business stakeholders to ensure consistency ...
Data Analyst
Sunnyvale, CA · On-site
$95K - $150K/yr
... actively participates in global tech events, showcasing its strong industry connections ... SynergisticIT at Gartner Data and Analytics Summit - Highlights key trends in BI, governance, and ...
Data Analyst
Sunnyvale, CA · On-site
$95K - $150K/yr
... actively participates in global tech events, showcasing its strong industry connections ... SynergisticIT at Gartner Data and Analytics Summit - Highlights key trends in BI, governance, and ...
Digital & Technology - Data Analyst Location: Foster City, CA Job Type: Contract (Long Term) ... across global real estate markets and asset operations. This is a hands-on role for a detail ...
Digital & Technology - Data Analyst Location: Foster City, CA Job Type: Contract (Long Term) ... across global real estate markets and asset operations. This is a hands-on role for a detail ...
Overview GDC IT Solutions is currently seeking a Data Analyst to work in a long-term contract or ... Visit our Career Center for the latest employment opportunities. © Global Data Consultants, PA USA ...
Overview GDC IT Solutions is currently seeking a Data Analyst to work in a long-term contract or ... Visit our Career Center for the latest employment opportunities. © Global Data Consultants, PA USA ...
Amicis Global Technologies Jobs Information
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$24/hr
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Re-posted 8 days ago
Job description
Title: IT Technical Support / Helpdesk Support
Location: Columbus, OH 43219
Duration: 06 - 12 Months
Pay Rate: $24.00/- on W2
Kindly share your most updated resume.
Job Description:
Executive Summary:
Customer Support:
- The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment.
- This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system.
- The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates.
- This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.
Customer Support:
- Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
- Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
- Resolve issues or escalate appropriately while managing customer expectations.
- Maintain composure and professionalism in high-pressure and difficult situations.
- Deliver a consistent and positive customer experience across all interactions.
- Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
- Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
- Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
- Communicate ticket status, next steps, and resolutions to users promptly.
- Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
- Perform incident assessment, triage, research, training/education, resolution, and recovery.
- Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
- Install, modify, clean, or repair hardware and software as required.
- Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
- Collaborate with team members to ensure service excellence and share knowledge.
- Be a culture carrier by demonstrating a positive, team-oriented attitude.
- Adhere to company policies and procedures, contributing to a safe and professional work environment.
- Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
- Continuously seek opportunities for self-improvement and operational efficiency.
- High school diploma or GED required.
- Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience.
- Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professionally in a fast-paced environment are essential.
- Excellent customer service and communication skills (written and verbal).
- Strong problem-solving and critical-thinking abilities.
- Self-motivated with the ability to work independently and prioritize tasks under pressure.
- Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
- Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
Responsible for high quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment.
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment.
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About Amicis Global Technologies
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Headquarters location
Brampton, ON, CA