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Amicis Global

80 Amicis Global Data Software Engineer Jobs Hiring Near You

Amicis Global

Technical Support

Columbus, OH · On-site

$20 - $22/hr

... and data analytics Technical Proficiency: • Leverage the chat tooling and ticketing platform effectively • Provide high-quality end-user technical support related to enterprise software and ...

Amicis Global

Tech Support

Columbus, OH · On-site

$20 - $21/hr

... software and hardware • Responsibilities include assessment, triage, research, training/education, and resolution of incidents and requests regarding the use of application software products and/or ...

Amicis Global

IT Support

Columbus, OH · On-site

$20 - $22/hr

... software and hardware • Responsibilities include assessment, triage, research, training/education, and resolution of incidents and requests regarding the use of application software products and/or ...

Amicis Global

Service Desk/ Technical Support

Columbus, OH · On-site

$16.50 - $21/hr

... software and hardware • Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or ...

Amicis Global

IT Support

Columbus, OH · On-site

$24 - $25/hr

Technical Troubleshooting & Resolution: • Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components. • Perform incident assessment ...

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Technical Support

Amicis Global

Columbus, OH • On-site

$20 - $22/hr

Contractor

Posted 27 days ago

Job description

Title: IT Technical Support
Location:   Columbus, OH
Duration: 12 Months
 
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate the agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best-in-class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer’s situation while also showcasing advocacy and ownership of seeking a resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate, detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in the ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high-quality end-user technical support related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem-solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast-paced work environment
• Preferred work experience in a technical support role, but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience