Amicis Global

84 Amicis Global Data Software Engineer Jobs Hiring Near You

Data & Software Engineer

Minneapolis, MN

$119K - $143K/yr

We are seeking a Data & Software Engineer to join our rapidly growing product and engineering development team. Our company specializes in enterprise-level media measurement and optimization across ...

Data & Software Engineer

Minneapolis, MN · On-site

$119K - $143K/yr

They are seeking a Data & Software Engineer to join their product and engineering development team, responsible for creating, optimizing, and maintaining scalable software and data solutions.

Data & Software Engineer

Chicago, IL

$118K - $141K/yr

We are seeking a Data & Software Engineer to join our rapidly growing product and engineering development team. Our company specializes in enterprise-level media measurement and optimization across ...

Data & Software Engineer

Mclean, VA · On-site

$115K - $139K/yr

BT-338 - Data & Software Engineer Skill Level: Mid-SME Location: McLean, VA (fully on-site, no remote option) **Please do NOT apply if you do not have an active Poly clearance. Those without a Poly ...

Data/Software Engineer

Norfolk, VA

$110K - $133K/yr

Ability to collaborate in hybrid teams, working alongside Data Scientists to productionize models and other Software Developers to integrate features. Preferred: * Ability to write modular Python ...

Data & Software Engineer

Mclean, VA · On-site

$116K - $139K/yr

They are seeking a Data & Software Engineer to build complex data flows for custom applications, leveraging advanced Python programming skills and experience in cloud environments. Responsibilities ...

Data & Software Engineer

Mclean, VA · Remote

$115K - $139K/yr

The Data & Software Engineer works with a small team to build complex data flows for a custom application. Successful candidate will have advanced Python programming skills, familiarity with Java, an ...

Java/Data Software Engineer

Duluth, GA · Hybrid

$47.75 - $65.25/hr

Java/Data Software Engineer Location: Jersey City -HYBRID data group working on a reference data ... platform within Global Markets • The position requires application programmer to support ...

Data & Software Engineer

Mclean, VA · On-site

$150K - $250K/yr

The Data & Software Engineer works with a small team to build complex data flows for a custom application. Successful candidate will have advanced Python programming skills, familiarity with Java, an ...

Data & Software Engineer

Mclean, VA · On-site

$115K - $139K/yr

Overview VTG is seeking a Data & Software Engineer works with a small team to build complex data flows for a custom application. Successful candidate will have advanced Python programming skills ...

Data/Software Engineer

Falls Church, VA · On-site

$122K - $146K/yr

NS2 Mission is seeking a Data & Software Engineer to support the team in McLean, VA . In this role, you'll work as part of a small, highly collaborative engineering team to design, develop, and ...

Data & Software Engineer

Chantilly, VA · On-site

$117K - $140K/yr

The Data & Software Engineer works with a small team to build complex data flows for a custom application. Successful candidate will have advanced Python programming skills, familiarity with Java, an ...

Data & Software Engineer

Chantilly, VA

$117K - $140K/yr

The Data & Software Engineer works with a small team to build complex data flows for a custom application. Successful candidate will have advanced Python programming skills, familiarity with Java, an ...

Showing results 21-40

IT Service Desk Agent - Columbus, OH 43219

Amicis Global

Columbus, OH • On-site

$22 - $24/hr

Contractor

Posted 7 days ago


Job description

Job Title: IT Service Desk Agent
Job Location: Columbus, OH 43219
Job Duration: 12 months of contract
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Job Summary:
  • The Service Desk Agent is the first point of contact for users contacting the IT Service Desk. This role requires delivering the highest level of customer service by answering incoming calls, accurately documenting all interactions in a call tracking system, and using knowledge base tools and personal expertise to resolve issues efficiently.
  • The Service Desk Agent is committed to achieving high levels of first-call resolution and identifying opportunities to streamline and automate processes.

Key Responsibilities:
  • Demonstrate strong customer service skills while providing phone support, including:
  • Actively listen to customers to accurately understand their concerns
  • Showing empathy and maintaining a sense of urgency in resolving issues
  •  Producing accurate and detailed documentation at the client, problem, and incident levels
  •  Effectively resolving conflicts
  • Deliver high-quality end-user technical support related to enterprise software and hardware
  • Assess, triage, research, train/educate, and resolve incidents and service requests in a fast-paced 24/7/365 environment
  • Provide after-hours and weekend support as required, under general supervision
  • Maintain attention to detail, ensure follow-through, and contribute positively within a team environment
  • Apply technical knowledge to support all existing systems
  • Support all aspects of client needs while maintaining professionalism and composure across phone, chat, and in-person interactions
  • Create a positive customer experience by building rapport and trust, ensuring timely resolution or escalation, and communicating status updates effectively
  • Collaborate with internal users to provide guidance and support while maintaining professionalism in challenging situations
  • Investigate, diagnose, resolve, and recover from hardware and software issues
  • Install, modify, clean up, run diagnostic programs, and repair computer hardware, peripherals, and software

Qualifications:
  • Excellent customer service skills
  • Strong communication skills
  • Two to five years of relevant experience in a complex, high-tech, and fast-paced work environment
  • Experience in a technical support role is preferred but not required
  • High school diploma or GED with relevant work experience
  • Ability to diagnose issues in complex environments and provide effective solutions quickly
  • Self-motivated with the ability to work independently in high-pressure situations
  • Willingness to work variable shifts, including evenings, weekends, and public holidays