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Amicis Global Technologies
Amicis Global Technologies

120 Amicis Global General Construction Jobs Hiring Near You

Amicis Global

IT Support

Columbus, OH · On-site

$20 - $22/hr

Title: IT Customer Support Location: Columbus, OH Duration: 6-12 Months Executive Summary: The ... Under general oversight, provides after-hours and weekend support as needed. * The position ...

Amicis Global

Tech Support

Columbus, OH · On-site

$20 - $21/hr

Title: IT Customer Support Location: Columbus, OH Duration: 6-12 Months The Service Desk Agent is ... Under general oversight, provides after-hours and weekend support as needed. * The position ...

Amicis Global

IT Support

Columbus, OH · On-site

$24 - $25/hr

Title: IT Customer Support Location: Columbus, OH 43219 Duration: 12+ Months Pay: $24/hr on W2 Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking ...

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    IT Support

    Amicis Global

    Columbus, OH • On-site

    $20 - $22/hr

    Contractor

    Re-posted 12 days ago

    Job description

    Title: IT Customer Support
    Location: Columbus, OH
    Duration: 6-12 Months
    Executive Summary:
    The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system,and  uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate the agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best-in-class service.
    Responsibilities include:
    • Demonstrate strong customer service skills to provide phone support, including:
    o Listening to the customer to gain an accurate understanding of the situation
    o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
    Producing accurate, detailed documentation at the client, problem, and incident level
    o Resolving conflict
    • Responsible for high-quality end-user technical support related to enterprise software and hardware
    • Responsibilities include assessment, triage, research, training/education, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment.
    • Under general oversight, provides after-hours and weekend support as needed.
    • The position requires attention to detail, follow-through, teamwork focus and positive attitude.
    • An understanding of technology and the ability to apply that knowledge to support all existing systems
    • Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
    • Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
    • Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
    • Provides investigation, diagnosis, resolution and recovery for hardware/software problems
    • Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
    Qualifications:
    • Excellent customer service skills required
    • Excellent communication skills required
    • Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment
    • Preferred work experience in a technical support role, but not required
    • Required Education: High school diploma or GED with relevant work experience
    • Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
    • Self-motivated and able to work on own initiative in a high-pressure environment
    • Willing to work variable shifts including evenings, weekends, and public holidays