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We are seeking a strategic thinker, communicator, and builder to join Amazon's Homepage and Navigation Experience (NavX) team as a Principal Product Manager - Technical. In this role, you will shape the future of navigation and discovery across Amazon's mobile app and website, enhancing the shopping experience for millions of customers worldwide every day. As Amazon offers customers an ever-growing range of products and services across retail, groceries, healthcare, digital, and beyond, it is more important than ever that we make navigating our store feel intuitive, simple, predictable, and delightful.
What You'll Bring
• Experience building and operating highly visible customer experiences at scale.
• Strong strategic thinking skills, with the ability to logically break down problems and translate vision into executable plans that others can understand.
• Problem-solving approach focused on enhancing the end-to-end customer experience across multiple features and systems, rather than any one feature in isolation.
• Excellent written and verbal communication skills, capable of influencing leaders and stakeholders across functions and levels.
• Understanding of e-commerce trends, customer behavior, and emerging technologies.
• Track record of driving results through experimentation and data-driven decision making.
• Strong analytical capabilities and experience working with data at scale.
• Interest in CX/UX principles and ability to partner effectively with design teams.
• Ability to operate with high amounts of autonomy, exercise strong judgment, and deliver results in ambiguous environments.
Key job responsibilities
What You'll Do
• Define and execute on the strategic vision and roadmap for key components of Amazon's navigation experience in line with evolving business priorities and customer expectations.
• Develop and implement solutions that make it easy for customers to navigate Amazon's growing range of products, programs, stores, and services.
• Own each step of the product lifecycle, from conceptualization through development, experimentation, launch, and continuous improvement.
• Collaborate closely with engineering, UX, and analytics to run experiments and generate data-driven insights.
• Monitor engagement data and customer feedback to identify opportunities to improve the end-to-end customer journey.
• Influence diverse stakeholders across Amazon to align on product strategies and features.
• Balance regional and business-specific customization needs with global CX patterns and technical frameworks.
• Support and improve mechanisms that allow NavX to inform and support partner teams across Amazon.
About the team
NavX is part of Core Shopping, which owns Amazon's most visited experiences including Navigation, Homepage, Detail Page, and Customer Reviews. We make shopping in Amazon's store a delightful, intuitive, and trustworthy experience for hundreds of millions of customers worldwide. Our mission is to be an indispensable and trustworthy guide that provides direction and context to customers throughout their shopping journey, helping them find and discover all that Amazon has to offer.
BASIC QUALIFICATIONS
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience technical product management
PREFERRED QUALIFICATIONS
- Experience working directly with Engineers on product enhancements
- Experience in project management methodologies, business analysis, or process improvement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 179,900.00 - 243,400.00 USD annually