Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS ...
120 Amazon Customer Service Jobs Hiring Near You
Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS ...
Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS ...
Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS ...
Senior Product Manager, Amazon Customer Service
Seattle, WA · On-site
$144K - $190K/yr
About the team The Customer Service Brand team is a new organization within Amazon Customer Service (CS) that exists to strengthen the perception of Amazon's Customer Service - translating our ...
Senior Product Manager, Amazon Customer Service
Seattle, WA · On-site
$144K - $190K/yr
About the team The Customer Service Brand team is a new organization within Amazon Customer Service (CS) that exists to strengthen the perception of Amazon's Customer Service - translating our ...
Senior Product Manager, Amazon Customer Service
Seattle, WA · On-site
$144K - $190K/yr
About the team The Customer Service Brand team is a new organization within Amazon Customer Service (CS) that exists to strengthen the perception of Amazon's Customer Service - translating our ...
Senior Product Manager, Amazon Customer Service
Seattle, WA · On-site
$144K - $190K/yr
About the team The Customer Service Brand team is a new organization within Amazon Customer Service (CS) that exists to strengthen the perception of Amazon's Customer Service - translating our ...
Amazon Customer Service serves as the steward of Customer Obsession across Amazon, with a mission to be unrelenting customer advocates by providing automated and human support while using customer ...
Amazon Customer Service serves as the steward of Customer Obsession across Amazon, with a mission to be unrelenting customer advocates by providing automated and human support while using customer ...
Senior Financial Analyst, Amazon Customer Service Finance
Seattle, WA · On-site
$97K - $121K/yr
Amazon Customer Service serves as the steward of Customer Obsession across Amazon, with a mission to be unrelenting customer advocates by providing automated and human support while using customer ...
Senior Financial Analyst, Amazon Customer Service Finance
Seattle, WA · On-site
$97K - $121K/yr
Amazon Customer Service serves as the steward of Customer Obsession across Amazon, with a mission to be unrelenting customer advocates by providing automated and human support while using customer ...
Amazon Customer Service serves as the steward of Customer Obsession across Amazon, with a mission to be unrelenting customer advocates by providing automated and human support while using customer ...
Amazon Customer Service serves as the steward of Customer Obsession across Amazon, with a mission to be unrelenting customer advocates by providing automated and human support while using customer ...
Amazon Customer Service serves as the steward of Customer Obsession across Amazon, with a mission to be unrelenting customer advocates by providing automated and human support while using customer ...
Amazon Customer Service serves as the steward of Customer Obsession across Amazon, with a mission to be unrelenting customer advocates by providing automated and human support while using customer ...
Customer Experience Improvements (CXI) is a team within Amazon Customer Service (CS) that exists to improve experience across all customer journeys. We do this through voice of the customer signals ...
Customer Experience Improvements (CXI) is a team within Amazon Customer Service (CS) that exists to improve experience across all customer journeys. We do this through voice of the customer signals ...
Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS ...
Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS ...
The Amazon Customer Service Finance team is looking for a Finance Manager to join our growing business and partner with the Product & Technology teams building the next generation AI tools to serve ...
The Amazon Customer Service Finance team is looking for a Finance Manager to join our growing business and partner with the Product & Technology teams building the next generation AI tools to serve ...
CS NS architects and orchestrates Amazon's customer service network of the future. By building AI-native solutions that continuously learn, predict and optimize, we deliver seamless customer ...
CS NS architects and orchestrates Amazon's customer service network of the future. By building AI-native solutions that continuously learn, predict and optimize, we deliver seamless customer ...
The Data Intelligence team is a new function within Amazon Customer Service. We own the end-to-end process of defining, building, implementing, and monitoring a comprehensive data strategy. We also ...
The Data Intelligence team is a new function within Amazon Customer Service. We own the end-to-end process of defining, building, implementing, and monitoring a comprehensive data strategy. We also ...
The Amazon Customer Service (CS) organization is at the forefront of customer experience - seeking to delight our customers in every interaction they have, whether through self-serve technology and ...
The Amazon Customer Service (CS) organization is at the forefront of customer experience - seeking to delight our customers in every interaction they have, whether through self-serve technology and ...
The Amazon Customer Service (CS) organization is at the forefront of customer experience - seeking to delight our customers in every interaction they have, whether through self-serve technology and ...
The Amazon Customer Service (CS) organization is at the forefront of customer experience - seeking to delight our customers in every interaction they have, whether through self-serve technology and ...
The Amazon Customer Service Finance team is looking for a Finance Manager to join our growing business and partner with the Product & Technology teams building the next generation AI tools to serve ...
The Amazon Customer Service Finance team is looking for a Finance Manager to join our growing business and partner with the Product & Technology teams building the next generation AI tools to serve ...
Amazon is seeking an exceptionally bright, multitasking and self-motivated individual to support executive leaders in Global Outsourcing which is part of the Amazon Customer Service (CS) organization.
Amazon is seeking an exceptionally bright, multitasking and self-motivated individual to support executive leaders in Global Outsourcing which is part of the Amazon Customer Service (CS) organization.
Amazon Customer Service (CS) is transforming how we deliver support to customers - evolving from manual, reactive operations to an intelligent, AI-native service experience that anticipates customer ...
Amazon Customer Service (CS) is transforming how we deliver support to customers - evolving from manual, reactive operations to an intelligent, AI-native service experience that anticipates customer ...
Amazon Customer Service (CS) is transforming how we deliver support to customers - evolving from manual, reactive operations to an intelligent, AI-native service experience that anticipates customer ...
Amazon Customer Service (CS) is transforming how we deliver support to customers - evolving from manual, reactive operations to an intelligent, AI-native service experience that anticipates customer ...
The Amazon Customer Service Finance team is looking for a Finance Manager to join our growing business and partner with the Product & Technology teams building the next generation AI tools to serve ...
The Amazon Customer Service Finance team is looking for a Finance Manager to join our growing business and partner with the Product & Technology teams building the next generation AI tools to serve ...
Amazon Jobs Information
What is it like to work at Amazon?
Amazon is known for its fast-paced and innovative work environment, driven by a customer-obsessed culture that emphasizes experimentation, learning, and continuous improvement. The company's flat organizational structure and cross-functional teams allow employees to collaborate and contribute to various projects, with many teams working on cutting-edge technologies such as artificial intelligence, robotics, and cloud computing. For those who thrive in dynamic and entrepreneurial settings, Amazon offers opportunities to work on high-impact projects, develop new skills, and be part of a global organization that is shaping the future of e-commerce and beyond.
Do workers at Amazon get paid breaks?
Yes. Most people get paid breaks.
72% of people say they get paid breaks.
Based on data from 458 people who took the Breakroom Quiz between April 2026 and July 2026.
72% of people say they get paid breaks.
Based on data from 458 people who took the Breakroom Quiz between April 2026 and July 2026.
Does Amazon pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
76% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 425 people who took the Breakroom Quiz between April 2026 and July 2026.
76% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 425 people who took the Breakroom Quiz between April 2026 and July 2026.
At Amazon, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
75% of people say they have to use vacation days when they’re out sick.
Based on data from 388 people who took the Breakroom Quiz between April 2026 and July 2026.
75% of people say they have to use vacation days when they’re out sick.
Based on data from 388 people who took the Breakroom Quiz between April 2026 and July 2026.
Are part-time workers able to get health insurance from Amazon?
Only some people who work part-time can get health insurance.
42% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 153 people who took the Breakroom Quiz between December 2024 and March 2025.
42% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 153 people who took the Breakroom Quiz between December 2024 and March 2025.
Do part-time workers get paid time off at Amazon?
Most people who work part-time get paid time off.
89% of people who work part-time say they get paid time off
Based on data from 142 people who took the Breakroom Quiz between December 2025 and June 2026.
89% of people who work part-time say they get paid time off
Based on data from 142 people who took the Breakroom Quiz between December 2025 and June 2026.
Is the health insurance from Amazon affordable enough for their workers?
Most people say the health insurance costs are okay.
89% of people say the health insurance costs are okay
Based on data from 325 people who took the Breakroom Quiz between April 2026 and July 2026.
89% of people say the health insurance costs are okay
Based on data from 325 people who took the Breakroom Quiz between April 2026 and July 2026.
Do people get paid time off at Amazon?
Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 505 people who took the Breakroom Quiz between April 2026 and July 2026.
96% of people say they get paid time off.
Based on data from 505 people who took the Breakroom Quiz between April 2026 and July 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 209 people who took the Breakroom Quiz between January 2026 and July 2026.
- 70% of people with changing schedules find out their shifts one week or less ahead of time.
- 13% of people with changing schedules find out their shifts two weeks ahead of time.
- 6% of people with changing schedules find out their shifts three weeks ahead of time.
- 10% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 209 people who took the Breakroom Quiz between January 2026 and July 2026.
Do workers at Amazon worry about hours?
Some people worry about getting enough hours.
48% of people report they worry about getting enough hours.
Based on data from 247 people who took the Breakroom Quiz between January 2026 and July 2026.
48% of people report they worry about getting enough hours.
Based on data from 247 people who took the Breakroom Quiz between January 2026 and July 2026.
Do Amazon workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
49% report that they don’t have enough control over which shifts they work.
Based on data from 149 people who took the Breakroom Quiz between December 2025 and June 2026.
49% report that they don’t have enough control over which shifts they work.
Based on data from 149 people who took the Breakroom Quiz between December 2025 and June 2026.
How easy is it for Amazon workers to change shifts?
Most people find it easy to change shifts.
67% of people report that it’s easy to change shifts if they need to.
Based on data from 190 people who took the Breakroom Quiz between January 2026 and July 2026.
67% of people report that it’s easy to change shifts if they need to.
Based on data from 190 people who took the Breakroom Quiz between January 2026 and July 2026.
How easy is it to get time off at Amazon?
Most people find it easy to get time off.
75% of people report it’s easy to get time off.
Based on data from 409 people who took the Breakroom Quiz between April 2026 and July 2026.
75% of people report it’s easy to get time off.
Based on data from 409 people who took the Breakroom Quiz between April 2026 and July 2026.
Do Amazon managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
83% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 241 people who took the Breakroom Quiz between December 2025 and June 2026.
83% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 241 people who took the Breakroom Quiz between December 2025 and June 2026.
Do jobs at Amazon spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
16% of people report that their job takes up time that they don’t get paid for.
Based on data from 223 people who took the Breakroom Quiz between January 2026 and July 2026.
16% of people report that their job takes up time that they don’t get paid for.
Based on data from 223 people who took the Breakroom Quiz between January 2026 and July 2026.
How easy is it to take sick days at Amazon?
Most people find it easy to take sick days.
80% of people report that it’s easy to take time off if they are sick.
Based on data from 443 people who took the Breakroom Quiz between April 2026 and July 2026.
80% of people report that it’s easy to take time off if they are sick.
Based on data from 443 people who took the Breakroom Quiz between April 2026 and July 2026.
Is a Amazon job good for students?
Most students say this is a good place to work if you’re studying.
83% of students report this is a good place to work if you’re studying.
Based on data from 180 people who took the Breakroom Quiz between December 2025 and June 2026.
83% of students report this is a good place to work if you’re studying.
Based on data from 180 people who took the Breakroom Quiz between December 2025 and June 2026.
Is working at Amazon good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
35% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 300 people who took the Breakroom Quiz between January 2026 and June 2026.
35% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 300 people who took the Breakroom Quiz between January 2026 and June 2026.
Do people at Amazon feel treated with respect by their managers?
Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 454 people who took the Breakroom Quiz between April 2026 and July 2026.
78% of people say they’re treated with respect by their managers.
Based on data from 454 people who took the Breakroom Quiz between April 2026 and July 2026.
Do people at Amazon get to take their breaks without interruption?
Most people get breaks without interruption.
86% of people report that they get to take their breaks without interruption.
Based on data from 477 people who took the Breakroom Quiz between April 2026 and July 2026.
86% of people report that they get to take their breaks without interruption.
Based on data from 477 people who took the Breakroom Quiz between April 2026 and July 2026.
Is it stressful to work at Amazon?
Some people feel stressed out here.
62% of people say they often feel stressed out at work.
Based on data from 477 people who took the Breakroom Quiz between April 2026 and July 2026.
62% of people say they often feel stressed out at work.
Based on data from 477 people who took the Breakroom Quiz between April 2026 and July 2026.
Do people at Amazon enjoy their jobs?
Only some people enjoy their job.
36% of people report they don’t enjoy their job.
Based on data from 382 people who took the Breakroom Quiz between April 2026 and July 2026.
36% of people report they don’t enjoy their job.
Based on data from 382 people who took the Breakroom Quiz between April 2026 and July 2026.
Do people at Amazon recommend working with their team?
Only some people recommend working with their team.
44% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 513 people who took the Breakroom Quiz between April 2026 and July 2026.
44% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 513 people who took the Breakroom Quiz between April 2026 and July 2026.
Do people get enough training when they start at Amazon?
Most people got enough training when they started.
69% of people report they got enough training when they started working here.
Based on data from 482 people who took the Breakroom Quiz between April 2026 and July 2026.
69% of people report they got enough training when they started working here.
Based on data from 482 people who took the Breakroom Quiz between April 2026 and July 2026.
Do people get support to advance at Amazon?
Only some people are given support to advance their career here.
In the last year, 47% of people report not being given support to advance their career here.
Based on data from 444 people who took the Breakroom Quiz between April 2026 and July 2026.
In the last year, 47% of people report not being given support to advance their career here.
Based on data from 444 people who took the Breakroom Quiz between April 2026 and July 2026.
Do people think Amazon’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
75% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 431 people who took the Breakroom Quiz between April 2026 and July 2026.
75% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 431 people who took the Breakroom Quiz between April 2026 and July 2026.
Do workers feel well informed about how Amazon is doing?
Only some people feel well informed about how the company is doing.
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 458 people who took the Breakroom Quiz between April 2026 and July 2026.
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 458 people who took the Breakroom Quiz between April 2026 and July 2026.
What are the most popular job types at Amazon?
What are the most popular jobs at Amazon?
What are the most popular categories at Amazon?
Full-time
Posted 15 days ago
Amazon rating
7.4
Based on 6,923 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.
Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network. Amazon Connect is the cloud-based, AI-powered contact center service that underpins our voice, chat, and messaging channels - and CS is one of its largest and most complex customers
As Connect's capabilities rapidly evolve, CS needs a strategic technical leader to shape how we leverage this service to deliver exceptional customer experiences at global scale.
We are seeking a Principal Technical Program Manager to own the strategic relationship between Amazon Customer Service and Amazon Connect. This leader will define our adoption strategy, identify and prioritize feature requests that unlock value for CS, and partner directly with Connect product and engineering teams to influence their roadmap on our behalf. You will evaluate which Connect capabilities we adopt, which we build around, and how we sequence platform investments to maximize customer impact while managing technical complexity
This role requires a rare combination of deep technical fluency, strategic thinking, and the ability to influence without authority across organizational boundaries.
Key job responsibilities
- Define and own the long-term strategy for how Amazon Customer Service leverages Amazon Connect across voice, chat, and messaging channels
- Serve as the primary strategic interface between CS and Connect, building strong partnerships with Connect product and engineering leadership
- Identify, prioritize, and advocate for CS feature requests with Connect, ensuring our needs are represented in their product roadmap
- Evaluate new and existing Connect capabilities to determine adoption, integration, or build-around decisions for CS
- Drive cross-functional alignment across CS engineering, operations, and product teams on service adoption sequencing and migration planning
- Manage complex technical programs spanning multiple teams and organizations, navigating dependencies and driving accountability for delivery
- Write strategic narratives and present to senior leadership to secure alignment on strategy and investment decisions
- Stay deeply informed on Connect's product roadmap and emerging capabilities, proactively identifying opportunities to improve CS customer experience
About the team
Amazon Customer Service Network Solutions is responsible for designing, planning, and operating Amazon's global customer service network. Our mission is to transform CS from a cost center into a growth driver by building intelligent systems that anticipate demand, match customers to the right experience, and continuously improve service quality. Our strategy with Amazon Connect is foundational to this mission - Connect powers the channels through which hundreds of millions of customer interactions flow each year.
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate and computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US