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120 Amazon Customer Service Jobs Hiring Near You

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What is it like to work at Amazon?

Amazon is known for its fast-paced and innovative work environment, driven by a customer-obsessed culture that emphasizes experimentation, learning, and continuous improvement. The company's flat organizational structure and cross-functional teams allow employees to collaborate and contribute to various projects, with many teams working on cutting-edge technologies such as artificial intelligence, robotics, and cloud computing. For those who thrive in dynamic and entrepreneurial settings, Amazon offers opportunities to work on high-impact projects, develop new skills, and be part of a global organization that is shaping the future of e-commerce and beyond.

Do workers at Amazon get paid breaks?

Yes. Most people get paid breaks.
72% of people say they get paid breaks.
Based on data from 458 people who took the Breakroom Quiz between April 2026 and July 2026.

Does Amazon pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
76% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 425 people who took the Breakroom Quiz between April 2026 and July 2026.

At Amazon, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
75% of people say they have to use vacation days when they’re out sick.
Based on data from 388 people who took the Breakroom Quiz between April 2026 and July 2026.

Are part-time workers able to get health insurance from Amazon?

Only some people who work part-time can get health insurance.
42% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 153 people who took the Breakroom Quiz between December 2024 and March 2025.

Do part-time workers get paid time off at Amazon?

Most people who work part-time get paid time off.
89% of people who work part-time say they get paid time off
Based on data from 142 people who took the Breakroom Quiz between December 2025 and June 2026.

Is the health insurance from Amazon affordable enough for their workers?

Most people say the health insurance costs are okay.
89% of people say the health insurance costs are okay
Based on data from 325 people who took the Breakroom Quiz between April 2026 and July 2026.

Do people get paid time off at Amazon?

Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 505 people who took the Breakroom Quiz between April 2026 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 70% of people with changing schedules find out their shifts one week or less ahead of time.
  • 13% of people with changing schedules find out their shifts two weeks ahead of time.
  • 6% of people with changing schedules find out their shifts three weeks ahead of time.
  • 10% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 209 people who took the Breakroom Quiz between January 2026 and July 2026.

Do workers at Amazon worry about hours?

Some people worry about getting enough hours.
48% of people report they worry about getting enough hours.
Based on data from 247 people who took the Breakroom Quiz between January 2026 and July 2026.

Do Amazon workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
49% report that they don’t have enough control over which shifts they work.
Based on data from 149 people who took the Breakroom Quiz between December 2025 and June 2026.

How easy is it for Amazon workers to change shifts?

Most people find it easy to change shifts.
67% of people report that it’s easy to change shifts if they need to.
Based on data from 190 people who took the Breakroom Quiz between January 2026 and July 2026.

How easy is it to get time off at Amazon?

Most people find it easy to get time off.
75% of people report it’s easy to get time off.
Based on data from 409 people who took the Breakroom Quiz between April 2026 and July 2026.

Do Amazon managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
83% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 241 people who took the Breakroom Quiz between December 2025 and June 2026.

Do jobs at Amazon spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
16% of people report that their job takes up time that they don’t get paid for.
Based on data from 223 people who took the Breakroom Quiz between January 2026 and July 2026.

How easy is it to take sick days at Amazon?

Most people find it easy to take sick days.
80% of people report that it’s easy to take time off if they are sick.
Based on data from 443 people who took the Breakroom Quiz between April 2026 and July 2026.

Is a Amazon job good for students?

Most students say this is a good place to work if you’re studying.
83% of students report this is a good place to work if you’re studying.
Based on data from 180 people who took the Breakroom Quiz between December 2025 and June 2026.

Is working at Amazon good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
35% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 300 people who took the Breakroom Quiz between January 2026 and June 2026.

Do people at Amazon feel treated with respect by their managers?

Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 454 people who took the Breakroom Quiz between April 2026 and July 2026.

Do people at Amazon get to take their breaks without interruption?

Most people get breaks without interruption.
86% of people report that they get to take their breaks without interruption.
Based on data from 477 people who took the Breakroom Quiz between April 2026 and July 2026.

Is it stressful to work at Amazon?

Some people feel stressed out here.
62% of people say they often feel stressed out at work.
Based on data from 477 people who took the Breakroom Quiz between April 2026 and July 2026.

Do people at Amazon enjoy their jobs?

Only some people enjoy their job.
36% of people report they don’t enjoy their job.
Based on data from 382 people who took the Breakroom Quiz between April 2026 and July 2026.

Do people at Amazon recommend working with their team?

Only some people recommend working with their team.
44% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 513 people who took the Breakroom Quiz between April 2026 and July 2026.

Do people get enough training when they start at Amazon?

Most people got enough training when they started.
69% of people report they got enough training when they started working here.
Based on data from 482 people who took the Breakroom Quiz between April 2026 and July 2026.

Do people get support to advance at Amazon?

Only some people are given support to advance their career here.
In the last year, 47% of people report not being given support to advance their career here.
Based on data from 444 people who took the Breakroom Quiz between April 2026 and July 2026.

Do people think Amazon’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
75% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 431 people who took the Breakroom Quiz between April 2026 and July 2026.

Do workers feel well informed about how Amazon is doing?

Only some people feel well informed about how the company is doing.
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 458 people who took the Breakroom Quiz between April 2026 and July 2026.
What are the most popular job types at Amazon?
    What are the most popular jobs at Amazon?
    What are the most popular categories at Amazon?
    Infographic showing various Customer Service job openings at Amazon in the United States as of June 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
    Business Intelligence Engineer, Amazon Customer Service

    Business Intelligence Engineer, Amazon Customer Service

    Amazon

    Nashville, TN • On-site

    $49.25 - $64/hr

    Full-time

    Medical, Dental, Vision, Life, Retirement, PTO

    Posted 14 days ago

    Amazon rating

    7.4

    Company rating: 7.4 out of 10

    Based on 6,923 frontline employees who took The Breakroom Quiz

    6th of 39 rated national retailers

    Job description

    Customer Support Data Intelligence team is looking for a Business Intelligence Engineer to help build next-generation metrics and drive business analytics that have measurable impact. The successful candidate will have a strong understanding of different businesses and customer profiles - the underlying analytics, and the ability to translate business requirements into analysis, collect and analyze data, and make recommendations back to the business. BIEs also continuously learn new systems, tools, and industry best practices to help design new studies and build new tools that help our team automate and accelerate analytics.
    As a BIE, you will develop strategic reports, design UI, and drive projects to support the WWCS team as well as the entire WW Operations team's decision-making. This role is inherently cross-functional - you will work closely with the finance team, engineering, and leadership across WWCS.
    A successful candidate will be a self-starter, comfortable with ambiguity, able to think big and be creative (while still paying careful attention to detail). You should be skilled in database design, be comfortable dealing with large and complex data sets, and have experience building self-service dashboards and using visualization tools, especially Tableau. You should have strong analytical and communication skills.
    You will work with a team of analytics professionals who are passionate about using machine learning to build automated systems and solve problems that matter to our customers. Your work will directly impact our customers and operations.
    Members of this team will be challenged to innovate using the latest big data techniques. We are looking for people who are motivated by thinking big, moving fast, and exploring business insights. If you love implementing solutions to complex problems while working hard, having fun, and making history, this may be the opportunity for you. Own the design, development, and maintenance of ongoing metrics, reports, analyses, and dashboards on the key drivers of our business.
    Key job responsibilities
    - Scope, design, and build database structure and schema, which enables all ABCS team members to self-serve.
    - Create data pipelines using ETL connections/SQL queries to bring new attributes into the ABCS master database.
    - Retrieve and analyze data using a broad set of Amazon's data technologies and resources, knowing how, when, and which to use.
    - Pull data on an ad-hoc basis using SQL queries.
    - Design, build, and maintain automated reporting, dashboards (especially QuickSight), and analyses to enable our team to self-service data needs, focusing on answering hard and ambiguous problems.
    - Conduct deep dives to identify root causes of pain points and opportunities for improvement.
    - Become a subject matter expert in ABCS data and support all ABCS team members in deep dives.
    - Work closely with CSBI teams to ensure ABCS uses globally aligned standard metrics and definitions.
    - Collaborate with finance and business teams to gather data and metrics requirements.
    BASIC QUALIFICATIONS
    - 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience
    - Experience with data visualization using Tableau, Quicksight, or similar tools
    - Experience with data modeling, warehousing and building ETL pipelines
    - Experience writing complex SQL queries
    - Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling
    PREFERRED QUALIFICATIONS
    - Experience with AWS solutions such as EC2, DynamoDB, S3, and Redshift
    - Experience in data mining, ETL, etc. and using databases in a business environment with large-scale, complex datasets
    Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
    Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
    The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
    USA, TN, Nashville - 94,600.00 - 160,000.00 USD annually
    USA, WA, Seattle - 99,500.00 - 160,000.00 USD annually

    What Amazon employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Amazon logo

    About Amazon

    Sourced by ZipRecruiter

    Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

    Industry

    It services, book publishers, retail, real estate and computer and electronic product manufacturing

    Company size

    10,000+ Employees

    Headquarters location

    Seattle, WA, US

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