119 Amazon Customer Service Manager Jobs Hiring Near You

Amazon seeks exceptional leaders for a strategic senior management position overseeing our data center operations. This executive role offers significant visibility within the organization and aligns with our mission of becoming the world's most customer-centric company.
The DCEO Cluster Manager position encompasses leadership responsibility for multiple data center facilities and their corresponding infrastructure. The successful candidate will direct a substantial organizational structure, providing oversight to Area Managers and Facility Managers while ensuring operational excellence across multiple data center locations.
This position requires demonstrated leadership capabilities and a track record of exceptional performance in managing complex technical operations. The role is integral to maintaining Amazon's world-class data center infrastructure and supporting our continued growth and innovation.
The ideal candidate for this role will have a strong understanding of data center/mission critical MEP infrastructure. You will be the single point of contact for all facility related issues and work as the technical resource to support Regional Cluster Manager. You will solely be responsible for maintaining 100% service uptime in your Cluster. You have a very high-level view of your organization, but you will need to deep dive into detail as needed. You will also be interacting with the global team daily by representing the Data Center Engineering Operations team.
If you are passionate about Customer Experience, think and act globally and want to contribute to the operational excellence of Amazon.com data centers. This may be the challenge you've been looking for!
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States)
Key job responsibilities
-Hiring, managing, and developing the operations management team including facility managers, area managers, chief engineers, and facility technicians.
-Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility operations and maintenance
-Responsible for the on-site management of 24x7 shift technicians, senior shift technicians, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices and procedures.
-Build and maintain sustainable organizational structure.
-Work with business development, real estate, engineering and construction team to forecast staffing and maintain.
-Mentor and develop employees.
-Hiring strategy and participation in recruiting events.
-Operation and maintenance of mechanical, electrical, and controls systems for Amazon data centers include preventive maintenance, corrective maintenance, and change management.
-Manage all facility related repairs in a timely manner
-Daily/weekly/monthly/Data Center Engineering Operations meetings and reporting.
-Run weekly availability meetings and report outcomes.
-Liaise with a global team on global initiatives as well as process and procedures, implement those initiatives locally in Atlanta.
-Vendor management of colocation data center services providers to meet or exceed contracted performance SLAs.
-Safety, security, and availability of incident response, incident management, incident resolution, and root cause analysis.
-Cost management including OPEX and CAPEX associated with all data centers you oversee.
-Continuous improvement of operational processes, procedures, methods, and tools.
-Lead and manage energy efficiency initiatives in your Cluster.
-Support capacity planning and management and actively involved in ongoing construction activities.
A day in the life
Your day will be a blend of strategic oversight and hands-on problem-solving. You'll navigate complex facility challenges, coordinate with cross-functional teams, and ensure our data centers operate with precision and reliability. From monitoring critical systems to managing project timelines, every moment will be an opportunity to make a significant impact.
BASIC QUALIFICATIONS
- Experience hiring, developing, and managing high-performing technical teams
- 4+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities, or 2+ years of electrical or mechanical experience
- Experience as a general contractor and in vendor management (request for proposals, bidding, change orders, quality control, RFI/submittal tracking) associated with construction and project execution
- 5+ years of experience in a management position with 6 or more direct reports preferably managing other managers
PREFERRED QUALIFICATIONS
- Experience in managing or implementing system health, performance monitoring, capacity planning, or process improvement and automation
- Experience in creating and managing budgets
- Experience in supporting procedures for production or mission critical environments to include ticketing, monitoring/metrics, and troubleshooting technical issues
- Experience working with KPIs and SLAs
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, OH, New Albany - 153,200.00 - 254,500.00 USD annually