Amazon Connect Senior Consultant, Technical Transformation Our Deloitte Sales & Service team ... applications such as Salesforce, SreviceNow, Oracle, or SAP. * Experience with contact center ...
63 Amazon Applications Consultant Jobs Hiring Near You
Amazon Connect Senior Consultant, Technical Transformation Our Deloitte Sales & Service team ... applications such as Salesforce, SreviceNow, Oracle, or SAP. * Experience with contact center ...
At Amazon Business, a fast-growing startup passionate about building solutions, we set out every ... consulting or equivalent experience - Experience with Microsoft Office products and applications ...
At Amazon Business, a fast-growing startup passionate about building solutions, we set out every ... consulting or equivalent experience - Experience with Microsoft Office products and applications ...
Amazon Connect Senior Consultant, Technical Transformation Our Deloitte Sales & Service team ... applications such as Salesforce, SreviceNow, Oracle, or SAP. * Experience with contact center ...
Amazon Connect Senior Consultant, Technical Transformation Our Deloitte Sales & Service team ... applications such as Salesforce, SreviceNow, Oracle, or SAP. * Experience with contact center ...
Amazon Jobs Information
What is it like to work at Amazon?
Amazon is known for its fast-paced and innovative work environment, driven by a customer-obsessed culture that emphasizes experimentation, learning, and continuous improvement. The company's flat organizational structure and cross-functional teams allow employees to collaborate and contribute to various projects, with many teams working on cutting-edge technologies such as artificial intelligence, robotics, and cloud computing. For those who thrive in dynamic and entrepreneurial settings, Amazon offers opportunities to work on high-impact projects, develop new skills, and be part of a global organization that is shaping the future of e-commerce and beyond.
What makes Amazon an attractive place to work?
Amazon is a leading e-commerce and technology company that has revolutionized the way people shop and live, with a strong focus on innovation and customer satisfaction. The company offers a dynamic work environment that fosters collaboration, creativity, and continuous learning, with opportunities to work on cutting-edge projects and technologies. As a result, Amazon is an attractive place to work for those seeking to make a meaningful impact, drive growth, and develop their skills in a fast-paced and rapidly evolving industry.
Do workers at Amazon get paid breaks?
Yes. Most people get paid breaks.
70% of people say they get paid breaks.
Based on data from 244 people who took the Breakroom Quiz between May 2026 and August 2026.
70% of people say they get paid breaks.
Based on data from 244 people who took the Breakroom Quiz between May 2026 and August 2026.
Does Amazon pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
74% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 239 people who took the Breakroom Quiz between May 2026 and August 2026.
74% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 239 people who took the Breakroom Quiz between May 2026 and August 2026.
At Amazon, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
74% of people say they have to use vacation days when they’re out sick.
Based on data from 220 people who took the Breakroom Quiz between May 2026 and August 2026.
74% of people say they have to use vacation days when they’re out sick.
Based on data from 220 people who took the Breakroom Quiz between May 2026 and August 2026.
Are part-time workers able to get health insurance from Amazon?
Only some people who work part-time can get health insurance.
42% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 153 people who took the Breakroom Quiz between December 2024 and March 2025.
42% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 153 people who took the Breakroom Quiz between December 2024 and March 2025.
Do part-time workers get paid time off at Amazon?
Most people who work part-time get paid time off.
91% of people who work part-time say they get paid time off
Based on data from 121 people who took the Breakroom Quiz between February 2026 and August 2026.
91% of people who work part-time say they get paid time off
Based on data from 121 people who took the Breakroom Quiz between February 2026 and August 2026.
Is the health insurance from Amazon affordable enough for their workers?
Most people say the health insurance costs are okay.
88% of people say the health insurance costs are okay
Based on data from 169 people who took the Breakroom Quiz between May 2026 and August 2026.
88% of people say the health insurance costs are okay
Based on data from 169 people who took the Breakroom Quiz between May 2026 and August 2026.
Do people get paid time off at Amazon?
Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 280 people who took the Breakroom Quiz between May 2026 and August 2026.
96% of people say they get paid time off.
Based on data from 280 people who took the Breakroom Quiz between May 2026 and August 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 168 people who took the Breakroom Quiz between February 2026 and August 2026.
- 70% of people with changing schedules find out their shifts one week or less ahead of time.
- 15% of people with changing schedules find out their shifts two weeks ahead of time.
- 5% of people with changing schedules find out their shifts three weeks ahead of time.
- 9% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 168 people who took the Breakroom Quiz between February 2026 and August 2026.
Do workers at Amazon worry about hours?
Some people worry about getting enough hours.
47% of people report they worry about getting enough hours.
Based on data from 197 people who took the Breakroom Quiz between February 2026 and August 2026.
47% of people report they worry about getting enough hours.
Based on data from 197 people who took the Breakroom Quiz between February 2026 and August 2026.
Do Amazon workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
53% report that they don’t have enough control over which shifts they work.
Based on data from 108 people who took the Breakroom Quiz between February 2026 and August 2026.
53% report that they don’t have enough control over which shifts they work.
Based on data from 108 people who took the Breakroom Quiz between February 2026 and August 2026.
How easy is it for Amazon workers to change shifts?
Some people find it hard to change shifts.
34% of people report that it’s hard to change shifts if they need to.
Based on data from 154 people who took the Breakroom Quiz between February 2026 and August 2026.
34% of people report that it’s hard to change shifts if they need to.
Based on data from 154 people who took the Breakroom Quiz between February 2026 and August 2026.
How easy is it to get time off at Amazon?
Most people find it easy to get time off.
72% of people report it’s easy to get time off.
Based on data from 220 people who took the Breakroom Quiz between May 2026 and August 2026.
72% of people report it’s easy to get time off.
Based on data from 220 people who took the Breakroom Quiz between May 2026 and August 2026.
Do Amazon managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
79% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 180 people who took the Breakroom Quiz between February 2026 and August 2026.
79% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 180 people who took the Breakroom Quiz between February 2026 and August 2026.
Do jobs at Amazon spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
18% of people report that their job takes up time that they don’t get paid for.
Based on data from 179 people who took the Breakroom Quiz between February 2026 and August 2026.
18% of people report that their job takes up time that they don’t get paid for.
Based on data from 179 people who took the Breakroom Quiz between February 2026 and August 2026.
How easy is it to take sick days at Amazon?
Most people find it easy to take sick days.
77% of people report that it’s easy to take time off if they are sick.
Based on data from 238 people who took the Breakroom Quiz between May 2026 and August 2026.
77% of people report that it’s easy to take time off if they are sick.
Based on data from 238 people who took the Breakroom Quiz between May 2026 and August 2026.
Is a Amazon job good for students?
Most students say this is a good place to work if you’re studying.
79% of students report this is a good place to work if you’re studying.
Based on data from 155 people who took the Breakroom Quiz between February 2026 and August 2026.
79% of students report this is a good place to work if you’re studying.
Based on data from 155 people who took the Breakroom Quiz between February 2026 and August 2026.
Is working at Amazon good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
34% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 260 people who took the Breakroom Quiz between February 2026 and August 2026.
34% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 260 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people at Amazon feel treated with respect by their managers?
Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 254 people who took the Breakroom Quiz between May 2026 and August 2026.
78% of people say they’re treated with respect by their managers.
Based on data from 254 people who took the Breakroom Quiz between May 2026 and August 2026.
Do people at Amazon get to take their breaks without interruption?
Most people get breaks without interruption.
88% of people report that they get to take their breaks without interruption.
Based on data from 267 people who took the Breakroom Quiz between May 2026 and August 2026.
88% of people report that they get to take their breaks without interruption.
Based on data from 267 people who took the Breakroom Quiz between May 2026 and August 2026.
Is it stressful to work at Amazon?
Some people feel stressed out here.
57% of people say they often feel stressed out at work.
Based on data from 264 people who took the Breakroom Quiz between May 2026 and August 2026.
57% of people say they often feel stressed out at work.
Based on data from 264 people who took the Breakroom Quiz between May 2026 and August 2026.
Do people at Amazon enjoy their jobs?
Only some people enjoy their job.
39% of people report they don’t enjoy their job.
Based on data from 216 people who took the Breakroom Quiz between May 2026 and August 2026.
39% of people report they don’t enjoy their job.
Based on data from 216 people who took the Breakroom Quiz between May 2026 and August 2026.
Do people at Amazon recommend working with their team?
Only some people recommend working with their team.
46% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 286 people who took the Breakroom Quiz between May 2026 and August 2026.
46% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 286 people who took the Breakroom Quiz between May 2026 and August 2026.
Do people get enough training when they start at Amazon?
Most people got enough training when they started.
70% of people report they got enough training when they started working here.
Based on data from 269 people who took the Breakroom Quiz between May 2026 and August 2026.
70% of people report they got enough training when they started working here.
Based on data from 269 people who took the Breakroom Quiz between May 2026 and August 2026.
Do people get support to advance at Amazon?
Only some people are given support to advance their career here.
In the last year, 51% of people report not being given support to advance their career here.
Based on data from 248 people who took the Breakroom Quiz between May 2026 and August 2026.
In the last year, 51% of people report not being given support to advance their career here.
Based on data from 248 people who took the Breakroom Quiz between May 2026 and August 2026.
Do people think Amazon’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
74% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 244 people who took the Breakroom Quiz between May 2026 and August 2026.
74% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 244 people who took the Breakroom Quiz between May 2026 and August 2026.
Do workers feel well informed about how Amazon is doing?
Only some people feel well informed about how the company is doing.
49% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 255 people who took the Breakroom Quiz between May 2026 and August 2026.
49% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 255 people who took the Breakroom Quiz between May 2026 and August 2026.
What other companies are hiring for Applications Consultant jobs?
What are the most popular jobs at Amazon?
What are the most popular categories at Amazon?
Full-time
Re-posted 22 days ago
Deloitte rating
8.2
Based on 92 frontline employees who took The Breakroom Quiz
44th of 150 rated financial services
Job description
Amazon Connect Senior Consultant, Technical Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As an Amazon Connect technical Senior Consultant, you'll be a hands-on contributor and workstream lead for designing, configuring, and building Amazon Connect contact center capabilities. You'll translate requirements into contact flows and integrations, partner closely with client stakeholders and project leadership, and help coordinate day-to-day delivery with onshore/offshore developers. You'll apply AWS best practices to produce secure, reliable solutions and support testing, releases, and early-life stabilization. Key responsibilities include:
- Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours/holiday logic)
- Develop integrations using AWS services (e.g., Lambda, API Gateway, DynamoDB/S3, Lex) and enterprise systems (CRM/ITSM)
- Own technical tasks from design through deployment (estimates, stories, documentation, unit testing)
- Support sprint execution by managing dependencies and unblocking development across teams
- Contribute to quality via code reviews, standards, monitoring/logging, and defect triage
- Troubleshoot production issues and support release cutovers and post-go-live stabilization
- Provide day-to-day client-facing technical guidance; contribute to proposals/solutioning as needed
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- Minimum 6+ years of overall experience in IT/software delivery, including 3+ years delivering enterprise contact center or cloud solutions end-to-end
- 3+ years of hands-on Amazon Connect implementation experience (contact flows, routing/queues, IVR, integrations, testing and cutover)
- 2+ years leading a technical workstream or small delivery team (onshore/offshore) with accountability for scope, quality, and timelines
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations to common desktop applications such as Salesforce, SreviceNow, Oracle, or SAP.
- Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound campaign management, work force management, and artificial intelligence in customer service
- Amazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platforms
- Experience with Amazon Lex and/or speech analytics, plus Connect reporting (CTR analysis, real-time/historical metrics)
- Telephony/SIP and contact center migration experience
- AWS certifications (e.g., AWS Certified Developer/Architect) or Amazon Connect-specific training
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,700 to $218,300.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
Amazon Connect Senior Consultant, Technical Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As an Amazon Connect technical Senior Consultant, you'll be a hands-on contributor and workstream lead for designing, configuring, and building Amazon Connect contact center capabilities. You'll translate requirements into contact flows and integrations, partner closely with client stakeholders and project leadership, and help coordinate day-to-day delivery with onshore/offshore developers. You'll apply AWS best practices to produce secure, reliable solutions and support testing, releases, and early-life stabilization. Key responsibilities include:
- Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours/holiday logic)
- Develop integrations using AWS services (e.g., Lambda, API Gateway, DynamoDB/S3, Lex) and enterprise systems (CRM/ITSM)
- Own technical tasks from design through deployment (estimates, stories, documentation, unit testing)
- Support sprint execution by managing dependencies and unblocking development across teams
- Contribute to quality via code reviews, standards, monitoring/logging, and defect triage
- Troubleshoot production issues and support release cutovers and post-go-live stabilization
- Provide day-to-day client-facing technical guidance; contribute to proposals/solutioning as needed
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- Minimum 6+ years of overall experience in IT/software delivery, including 3+ years delivering enterprise contact center or cloud solutions end-to-end
- 3+ years of hands-on Amazon Connect implementation experience (contact flows, routing/queues, IVR, integrations, testing and cutover)
- 2+ years leading a technical workstream or small delivery team (onshore/offshore) with accountability for scope, quality, and timelines
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations to common desktop applications such as Salesforce, SreviceNow, Oracle, or SAP.
- Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound campaign management, work force management, and artificial intelligence in customer service
- Amazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platforms
- Experience with Amazon Lex and/or speech analytics, plus Connect reporting (CTR analysis, real-time/historical metrics)
- Telephony/SIP and contact center migration experience
- AWS certifications (e.g., AWS Certified Developer/Architect) or Amazon Connect-specific training
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,700 to $218,300.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US