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60 Zenefits Technical Support Engineer Jobs Hiring Near You

Coralogix

Technical Support Engineer

San Francisco, CA · Remote

$90K - $120K/yr

The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction. This role is tasked with helping Coralogix customers with giving ...

FEITIAN Technologies US Inc

Be Seen First

Technical Support Engineer

San Jose, CA · On-site

$80K - $100K/yr

About the Role We're looking for a Technical Support Engineer to own front-line and escalated support across both of FEITIAN US's core business areas: Smart Payment & IoT and Identity ...

New

FEITIAN Technologies US Inc

Be Seen First

Technical Support Engineer

San Jose, CA · On-site

$80K - $100K/yr

About the Role We're looking for a Technical Support Engineer to own front-line and escalated support across both of FEITIAN US's core business areas: Smart Payment & IoT and Identity ...

New

Samsara

Technical Support Engineer

Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware and software support experience to our customers. You will be a part of our Tier 2 support team within ...

Medidata Solutions

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

The Technical Support Engineer is a technical expert who acts as the primary contact between different support teams and core engineering teams. They handle work requests (which can be internally or ...

Verkada

Technical Support Engineer

San Mateo, CA · On-site

As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...

3ds

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

The Technical Support Engineer is a technical expert who acts as the primary contact between different support teams and core engineering teams. They handle work requests (which can be internally or ...

ThinkingAI

Technical Support Engineer

Sunnyvale, CA · On-site

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

Fortinet is a cybersecurity pioneer with over two decades of excellence, seeking a dynamic Technical Support Engineer to contribute to their rapidly growing business. The role involves providing ...

Bostondynamics

Technical Support Engineers take ownership for resolving technical customer issues in a reasonable time, act as the representative of Boston Dynamics technical expertise in voice, tone, and knowledge ...

Clipboard Health

Technical Support Engineer

Clipboard is hiring Technical Support Engineers (TSEs) to act as the primary escalation layer for technical issues across our platform. You'll own the investigation, reproduction, and - where ...

Fortinet

Technical Support Engineer

Ottawa, ON · On-site

CA$74K - CA$90K/yr

Fortinet is looking for Technical Support Engineer to join our growing team to provide exceptional customer service and technical help for our loyal customers. The ideal candidates are not only ...

Automation Anywhere, Inc.

Technical Support Engineer

$70K - $85K/yr

We are seeking a Technical Support Engineer to join our global Customer Support organization at Automation Anywhere, the leader in Agentic Process Automation (APA), helping enterprises transform work ...

New

OSARO

Technical Support Engineer

San Francisco, CA · On-site

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for ...

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Technical Support Engineer

Coralogix

San Francisco, CA • Remote

$90K - $120K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 25 days ago

Job description

Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and security events with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all enhancing operational efficiency and reducing observability spend by up to 70%.

We are looking for a Technical Support Engineer to join our highly experienced global team.

The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction.

This role is tasked with helping Coralogix customers with giving answers to technical questions, solution architecture, and ensuring successful adoption of the Coralogix Platform.

Responsibilities:

  • Serve as our customers’ single point of contact for any tech-related matters
  • End to End ownership of customer support case from opening until closure ensuring customer satisfaction
  • Establish relationships and engage with technical counterparts to drive product adoption and expansion
  • Train and coach customers to a successful onboarding process and ongoing usage
  • Advocate internally for customer needs – be the technical voice of the customer within Coralogix
  • Contribute to our knowledge base by creating documentation, video tutorials, and predefined answers to common issues
  • Prioritize and manage several open issues at one time
  • Properly escalate unresolved issues to appropriate internal teams

Requirements:


  • Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) or the equivalent with Azure and GCP
  • Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger
  • 5+ years of proven experience in customer focus position as a Technical Support Expert / Support Engineer / Customer Success Engineer / Delivery Engineer
  • BA/BSc degree in Computer Science or equivalent experience
  • Excellent customer-facing skills
  • Excellent communication skills in English
  • Motivation to learn new skills and technologies
  • Great interpersonal and communication skills
  • High availability for fast response to customers
  • Proven work experience with ELK (Elastic-search/Logstash/Kibana) - BIG Advantage
  • Hands-on experience in Regular Expressions, Lucene, PromQL - BIG Advantage
  • Hands-on experience with complex troubleshooting of Kubernetes and Docker container - BIG Advantage
  • Scripting skills in one of the following: Python, Perl, Ruby - an advantage
  • Experience in SAAS B2B software companies - an advantage

Cultural Fit

We’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you.

Compensation and rewards

  • The on-target earnings range for this role is $90,000-$120,000. When determining your salary, we consider your experience, skills, education, and work location.
  • Our total compensation package includes comprehensive and inclusive employee benefits for healthcare, dental, and mental health benefits, a 401(k) plan and match, paid sick time and paid time off.

Coralogix is an equal-opportunity employer and encourages applicants from all backgrounds to apply.