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60 Yelp Customer Success Manager Jobs Hiring Near You

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What is it like to work at Yelp?

Yelp is known for its fast-paced and dynamic work environment, where innovation and creativity are highly valued. The company has a flat organizational structure, with a focus on collaboration and open communication among teams, and employees are encouraged to take ownership of their projects and ideas. Working at Yelp may appeal to those who are passionate about consumer technology, community building, and entrepreneurship, as the company offers opportunities for professional growth and development in a rapidly evolving industry.

What makes Yelp an attractive place to work?

Yelp is a well-established and reputable company in the technology and e-commerce industry, known for its mission to connect people with great local businesses. The company's workplace is described as a dynamic and collaborative environment that fosters innovation, creativity, and open communication among employees, with a focus on building a diverse and inclusive team. Joining Yelp offers opportunities for professional growth and development, with a range of roles and responsibilities that allow employees to make a meaningful impact on the company's mission and contribute to its continued success.

Does Yelp pay people when they’re sick?

Yes. Most people get paid when they’re sick.
75% of people say they would get paid if they were sick but scheduled to work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and December 2025.

At Yelp, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
100% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and December 2025.

Is the health insurance from Yelp affordable enough for their workers?

Only some people say the health insurance costs are okay.
50% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between June 2025 and December 2025.

Do people get paid time off at Yelp?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and December 2025.

How easy is it to get time off at Yelp?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and December 2025.

How easy is it to take sick days at Yelp?

Most people find it easy to take sick days.
86% of people report that it’s easy to take time off if they are sick.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and December 2025.

Do people at Yelp feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
38% of people say they’re not treated with respect by their managers.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and December 2025.

Do people at Yelp get to take their breaks without interruption?

Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and December 2025.

Is it stressful to work at Yelp?

Most people feel stressed here.
86% of people say they often feel stressed at work.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and December 2025.

Do people at Yelp enjoy their jobs?

Only some people enjoy their job.
67% of people report they don’t enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and December 2025.

Do people at Yelp recommend working with their team?

Only some people recommend working with their team.
63% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and December 2025.

Do people get enough training when they start at Yelp?

Most people got enough training when they started.
86% of people report they got enough training when they started working here.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and December 2025.

Do people get support to advance at Yelp?

Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and December 2025.

Do people think Yelp’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
57% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and December 2025.

Do workers feel well informed about how Yelp is doing?

Most people feel well informed about how the company is doing.
88% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and December 2025.

What other companies are hiring for Customer Success Manager jobs?

What are the most popular jobs at Yelp?

What are the most popular categories at Yelp?

Infographic showing various Customer Success Manager job openings at Yelp in the United States as of August 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 14% Physical, and 86% Remote job distribution.

Bilingual Customer Success (Mandarin/English) - Inbound Retention Specialist - Remote

Yelp, Inc.

Tucson, AZ • On-site, Remote

$55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Yelp rating

7.8

Company rating: 7.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

139th of 246 rated software companies

Job description

Summary:

*Please note that while this role will operate remotely, it is required that the candidate resides in the United States (EXCLUDING THE BAY AREA).*

Do you love local businesses, and want to help them grow? The Yelp Customer Success team is seeking a dedicated and driven Bilingual Mandarin speaking Customer Success Representative to provide a 5-star experience to our small business advertisers! As a member of the Customer Success team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet every single requirement in this posting. At Yelp, we're looking for great people, not just those who simply check off all the boxes.

What you'll do:
  • You will help strengthen Yelp's revenue retention by providing exceptional and timely customer support
  • You will consult and educate Yelp advertisers by answering a high volume of inbound calls and emails
  • You will show clients the value of Yelp by highlighting their investment returns through ad performance metrics
  • You will become an expert in Yelp's advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your success
  • You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees
  • You will remain organized and efficient in a fast-paced environment
  • You will consistently achieve/exceed monthly goals
  • You will work with both English and Mandarin speaking customers
What it takes to succeed:
  • You have a Bachelor's Degree or 3+ years of relevant client facing experience
  • You possess written and verbal fluency in communicating with Mandarin and English speaking customers
  • You have experience in account management, sales, advertising, or small business (preferred)
  • You are technically proficient with computers and information systems
  • You have strong communication (verbal and written)
  • You excel with problem solving and troubleshooting
  • You have a love for local businesses and understand their importance in local economies
  • You have excellent time management and organizational skills with the ability to track and complete numerous details
  • You have the ability to handle tough conversations with business owners in a professional, solutions-oriented manner
  • You have the ability to strike a balance between consulting and supporting as needed
  • You are willing to receive and implement feedback
  • You have the ability to embrace a fast paced and always-changing environment
  • You will need access to an individual hardline high-speed internet connection in your workspace. This job cannot be performed using satellite internet or a mobile hotspot
What you'll get:
  • Effective your first day: Medical, vision, and dental 
  • Mental health support and services via Modern Health
  • 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday and 7 paid wellness days
  • Up to 14 weeks of parental leave
  • Monthly wellness subsidy
  • Flexible spending account
  • 401(k) retirement savings plan
  • Employee stock purchase plan
  • Work from home reimbursement
  • Target base salary is $55,000 + performance based incentives
  • For more information about US benefits at Yelp, please check out this link
Closing:At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education - and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include "Playing Well With Others" and "Authenticity." We're proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.  We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California). Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role. We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488. Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes. US Recruiting and Applicant Privacy Notice Notice to Washington Applicants - Washington State Fair Chance Act #LI-RemoteEmployment Type: FULL_TIME

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