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ServiceNow Platform Architect

$73 - $91.75/hr

WTW is seeking a ServiceNow Platform Architect who will act as a trusted advisor for enterprise platform strategy and governance. The role involves defining platform standards, guiding technical ...

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Do workers at Willis Towers Watson get paid breaks?

Yes. Most people get paid breaks.
89% of people say they get paid breaks.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and June 2026.

Does Willis Towers Watson pay people when they’re sick?

Yes. Most people get paid when they’re sick.
88% of people say they would get paid if they were sick but scheduled to work.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and June 2026.

At Willis Towers Watson, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
71% of people say they have to use vacation days when they’re out sick.
Based on data from 14 people who took the Breakroom Quiz between June 2025 and June 2026.

Is the health insurance from Willis Towers Watson affordable enough for their workers?

Most people say the health insurance costs are okay.
91% of people say the health insurance costs are okay
Based on data from 23 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at Willis Towers Watson?

Most people get paid time off work.
79% of people say they get paid time off.
Based on data from 19 people who took the Breakroom Quiz between June 2025 and June 2026.

Do workers at Willis Towers Watson worry about hours?

Most people don’t worry about getting enough hours.
78% of people report they don’t worry about getting enough hours.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and May 2026.

Do Willis Towers Watson workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
46% report that they don’t have enough control over which shifts they work.
Based on data from 13 people who took the Breakroom Quiz between November 2024 and February 2026.

How easy is it to get time off at Willis Towers Watson?

Most people find it easy to get time off.
78% of people report it’s easy to get time off.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and June 2026.

Do Willis Towers Watson managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
95% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and May 2026.

Do jobs at Willis Towers Watson spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
11% of people report that their job takes up time that they don’t get paid for.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and May 2026.

How easy is it to take sick days at Willis Towers Watson?

Most people find it easy to take sick days.
78% of people report that it’s easy to take time off if they are sick.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and June 2026.

Is working at Willis Towers Watson good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
92% of people who care for a child or other relative report this is a good place to work.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Willis Towers Watson feel treated with respect by their managers?

Most people feel treated with respect by their managers.
90% of people say they’re treated with respect by their managers.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Willis Towers Watson get to take their breaks without interruption?

Most people get breaks without interruption.
81% of people report that they get to take their breaks without interruption.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and June 2026.

Is it stressful to work at Willis Towers Watson?

Some people feel stressed out here.
67% of people say they often feel stressed out at work.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Willis Towers Watson enjoy their jobs?

Most people enjoy their job.
69% of people report they enjoy their job.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Willis Towers Watson recommend working with their team?

Most people recommend working with their team.
78% of people report that they would recommend working with their immediate team to a friend.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get enough training when they start at Willis Towers Watson?

Most people got enough training when they started.
81% of people report they got enough training when they started working here.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get support to advance at Willis Towers Watson?

Most people are given support to advance their career here.
In the last year, 74% of people report being given support to advance their career here.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people think Willis Towers Watson’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and June 2026.

Do workers feel well informed about how Willis Towers Watson is doing?

Most people feel well informed about how the company is doing.
73% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and June 2026.
What are the most popular titles at Wtw?
What are the most popular cities for Wtw jobs?
What are the most popular states for Wtw jobs?
What are the most popular categories at Wtw?
Infographic showing various job openings at Wtw in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 75% Physical, 3% Hybrid, and 22% Remote job distribution.
ServiceNow Platform Architect

ServiceNow Platform Architect

WTW

Remote

$73 - $91.75/hr

Full-time

Posted 25 days ago

Willis Towers Watson rating

8.2

Company rating: 8.2 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

49th of 138 rated financial services

Job description

Job Summary:
WTW is seeking a ServiceNow Platform Architect who will act as a trusted advisor for enterprise platform strategy and governance. The role involves defining platform standards, guiding technical decisions, and ensuring ServiceNow aligns with customer goals while engaging with various stakeholders to influence decisions.
Responsibilities:
• Define and maintain platform vision and strategy aligned to enterprise IT and business objectives.
• Influence adoption of leading practices across stakeholder, partner, and ServiceNow teams.
• Act as a product champion, actively driving awareness, engagement, and adoption across the organization through ongoing communication, enablement, and advocacy.
• Provide architectural guidance to ensure designs align with platform standards and leading practices.
• Shape governance frameworks covering instance strategy, integrations, and data models.
• Facilitate platform governance forums to drive consistent decisions across partners and teams.
• Evaluate and adopt new ServiceNow capabilities to enhance platform value
• Lead PoCs and innovation initiatives to optimize workflows and solutions.
• Oversee the end-to-end delivery lifecycle of ServiceNow projects within the organization
• Anticipate and mitigate platform risks (scalability, performance, technical debt).
• Provide structured feedback to ServiceNow product and engineering teams.
• Travel of up to 15% annually may be expected.
Qualifications:
Required:
• Bachelor or Master's degree in Computer Science, Information Technology, Business Administration, or a related field.
• 10+ years of experience in enterprise architecture, solution strategy, and program leadership.
• Proven experience driving product adoption at scale, acting as a champion to increase awareness, engagement, and sustained usage across a complex organization.
• Proven experience engaging at Executive level to influence platform direction and business outcomes.
• Strong experience and subject matter expertise with several modules like ITSM, ITOM, CMDB, Discovery, HAM, SAM, CSM, HRSD, IRM, SPM/PPM and custom application development using App Engine.
• Experience in GenAI / automation / Agentic AI (Now Assist, Virtual Agent, Moveworks preferred).
• Track record of defining multi-workflow, enterprise-scale architectures and governance models.
• Strong ability to operate as a program-level architect, guiding multiple teams and partners toward a unified vision.
• Expertise in platform strategy, integration patterns, and complex delivery governance.
Preferred:
• ServiceNow Certified Master Architect (CMA) plus other architecture and governance framework certifications are highly desirable.
Company:
WTW is an advisory company that provides insight-led solutions in the areas of people, risk, and capital. Founded in 1950, the company is headquartered in London, GBR, with a team of 10001+ employees. The company is currently Late Stage.

What Willis Towers Watson employees say

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