Verizon
Verizon

60 Verizon Field Operations Manager Jobs Hiring Near You

At Verizon, we power and empower how people live, work and play by connecting them to what brings ... Experience in Network operations, managing multiple sites, devices and applications. * Experience ...

Public Sector Threat Hunter

Ashburn, VA · On-site

$113K - $153K/yr

Experts in the field of security event analysis and incident handling, they typically have five to ... and operations manuals. * Liaise with Verizon and customer's senior management and other Verizon ...

Engr III, Data Center Operations

Arlington, TX · On-site

$62K - $84K/yr

At Verizon, we power and empower how people live, work and play by connecting them to what brings ... your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Product Senior Manager

Basking Ridge, NJ · On-site

$130K - $172K/yr

At Verizon, we power and empower how people live, work and play by connecting them to what brings ... Sales Enablement & Field Engagement: Strategizing with Sales Enablement teams and participating in ...

Senior Product Manager, Network API

Basking Ridge, NJ · On-site

$130K - $172K/yr

... field and build a robust customer pipeline. * Industry Standardization: Serve as a key Verizon ... Performance Tracking: Establish and manage program KPIs, developer sign-ups, API utilization ...

Retaining, managing and growing the existing customer base. * Coordinating with support partners to ... or field location(s), with occasional visits to a Verizon location for in-person training and ...

With your sales experience, ability to efficiently manage your time, excellent customer relations ... or field location(s), with occasional visits to a Verizon location for in-person training and ...

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Verizon Jobs Information

Do workers at Verizon get paid breaks?

Sometimes. Only some people get paid breaks.
40% of people say they don’t get paid breaks.
Based on data from 159 people who took the Breakroom Quiz between July 2025 and July 2026.

Does Verizon pay people when they’re sick?

Yes. Most people get paid when they’re sick.
77% of people say they would get paid if they were sick but scheduled to work.
Based on data from 188 people who took the Breakroom Quiz between July 2025 and July 2026.

At Verizon, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
76% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 172 people who took the Breakroom Quiz between July 2025 and July 2026.

Is the health insurance from Verizon affordable enough for their workers?

Most people say the health insurance costs are okay.
95% of people say the health insurance costs are okay
Based on data from 172 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get paid time off at Verizon?

Most people get paid time off work.
92% of people say they get paid time off.
Based on data from 198 people who took the Breakroom Quiz between July 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 24% of people with changing schedules find out their shifts one week or less ahead of time.
  • 15% of people with changing schedules find out their shifts two weeks ahead of time.
  • 23% of people with changing schedules find out their shifts three weeks ahead of time.
  • 38% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 124 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers at Verizon worry about hours?

Most people don’t worry about getting enough hours.
95% of people report they don’t worry about getting enough hours.
Based on data from 140 people who took the Breakroom Quiz between July 2025 and July 2026.

Do Verizon workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
44% report that they don’t have enough control over which shifts they work.
Based on data from 136 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it for Verizon workers to change shifts?

Some people find it hard to change shifts.
40% of people report that it’s hard to change shifts if they need to.
Based on data from 114 people who took the Breakroom Quiz between July 2025 and July 2026.

How easy is it to get time off at Verizon?

Most people find it easy to get time off.
74% of people report it’s easy to get time off.
Based on data from 176 people who took the Breakroom Quiz between July 2025 and July 2026.

Do Verizon managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
85% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 144 people who took the Breakroom Quiz between July 2025 and July 2026.

Do jobs at Verizon spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 142 people who took the Breakroom Quiz between July 2025 and July 2026.

How easy is it to take sick days at Verizon?

Most people find it easy to take sick days.
79% of people report that it’s easy to take time off if they are sick.
Based on data from 184 people who took the Breakroom Quiz between July 2025 and July 2026.

Is a Verizon job good for students?

Most students say this is a good place to work if you’re studying.
80% of students report this is a good place to work if you’re studying.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and May 2026.

Is working at Verizon good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
67% of people who care for a child or other relative report this is a good place to work.
Based on data from 70 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Verizon feel treated with respect by their managers?

Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 183 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Verizon get to take their breaks without interruption?

Most people get breaks without interruption.
75% of people report that they get to take their breaks without interruption.
Based on data from 177 people who took the Breakroom Quiz between July 2025 and July 2026.

Is it stressful to work at Verizon?

Most people feel stressed out here.
74% of people say they often feel stressed out at work.
Based on data from 187 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Verizon enjoy their jobs?

Most people enjoy their job.
70% of people report they enjoy their job.
Based on data from 162 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Verizon recommend working with their team?

Only some people recommend working with their team.
44% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 202 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get enough training when they start at Verizon?

Most people got enough training when they started.
78% of people report they got enough training when they started working here.
Based on data from 192 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get support to advance at Verizon?

Most people are given support to advance their career here.
In the last year, 68% of people report being given support to advance their career here.
Based on data from 170 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people think Verizon’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
81% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 178 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers feel well informed about how Verizon is doing?

Most people feel well informed about how the company is doing.
73% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 171 people who took the Breakroom Quiz between July 2025 and July 2026.
What are the most popular categories at Verizon?
Infographic showing various Field Operations Manager job openings at Verizon in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Sr. Director - National Dispatch & Customer Operations

Sr. Director - National Dispatch & Customer Operations

Verizon

Livingston, NJ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago


Verizon rating

7.8

Company rating: 7.8 out of 10

Based on 519 frontline employees who took The Breakroom Quiz

38th of 96 rated telecommunications companies


Job description

When you join Verizon
You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.
The Senior Director of Dispatch & Customer Operations provides strategic leadership, executive oversight, and operational direction for the newly consolidated management of Central Office Dispatch, Frontier Dispatch/Readiness, and both Verizon Telecom and Frontier (Real-Time and Out-of-Hours) support services. This leader will absorb expanded oversight to drive maximum operational efficiency, strategic alignment, and cost-effectiveness across all dispatch and readiness workstreams for Verizon Telecom (VzT), Verizon Business (VzB), and Frontier (VzF).
Leading a large, cross-functional organization of over 950 employees, this role unifies national, regional, and specialized wireline operating footprints. The scope encompasses the end-to-end management of resource scheduling, workflow quality control, and the consumer Service Fulfillment Center. This leader will initiate and execute key operational strategies to optimize resource utilization, support field technician efficiency, and ensure the delivery of an outstanding customer experience across all broadband and customer segments.
What you'll be doing:
  • Unified National Dispatch Leadership: Direct and optimize end-to-end scheduling and dispatch functions for all field technicians across the combined network footprints.
  • Central Office & Readiness Management: Integrate and manage Central Office Dispatch and Frontier Dispatch/Readiness functions to maintain a seamless, proactive workflow pipeline.
  • Real-Time & Out-of-Hours Support: Oversee specialized Real-Time and Out-of-Hours support services, ensuring 24/7/365 operational continuity, system stability, and rapid field dispatch assistance.
  • Strategic Vision & Execution: Create, plan, and execute a forward-looking operational vision to modernize dispatch functions and build scalable workflows across the combined footprints.
  • AI & Technological Innovation: Champion the adoption of cutting-edge technological solutions, actively leveraging AI-driven workflows and automation to eliminate redundancies and enhance workforce efficiencies.
  • Workflow Quality Control: Own strategies for daily work loading, same-day field support, and technical readiness to consistently meet strict customer commitments and operational metrics.
  • Customer Experience Delivery: Own the customer experience and deliver on Fios NPS scores by ensuring customers can schedule service on demand.
  • Order & Ticket Flow Automation: Make certain every order or ticket seamlessly flows through to dispatch with appropriate customer communication points.
  • Commitment Adherence: Guarantee that field arrivals occur within promised windows and complete every single order on its due date.
  • Field Loading Support: Provide the field with an efficient loading strategy and appropriate same-day support.
  • Process Standardization: Focus on the standardization of operational processes and workflows across the combined footprints.
  • Budget & Expense Governance: Maintain financial responsibility for driving down unproductive expense hours, managing discretionary center time, and controlling overtime costs across operations.
  • Operational Optimization: Initiate and champion change leadership initiatives to standardize workflows, eliminate redundancies, and optimize performance across the footprints.
  • Union Partnership Management: Serve as a core operational liaison to union leadership, ensuring labor regulations and policies are rigorously followed while aligning on strategic resource models.
  • Talent Development: Foster a performance-driven culture by prioritizing employee development, active coaching, engagement initiatives, and clear performance metric feedback loops.
  • Knowledge Sharing: Foster continuous improvement by sharing knowledge and operational best practices across teams.
  • Tool Adoption: Drive center adoption and optimization of advanced workflow tools.

This position must be located within the ILEC territory as part of the Fiber Engineering & Operations footprint.
What we're looking for:
  • Bachelor's Degree in related field, or equivalent experience (Accelerated degree desired)
  • 8+ years of progressive leadership experience in complex telecom operations, specifically spanning large-scale capacity planning, strategic dispatch management, and field operations support (such as I&R or CXM).
  • Demonstrated ability to define a strategic operations roadmap from inception to execution, guiding large technical teams successfully through systemic and behavioral change.
  • Proven experience evaluating, implementing, and scaling AI-based solutions, advanced workflow tools, or automated technologies within complex operational environments.
  • Proven success managing large-scale, complex frontline customer-interfacing organizations and multi-center workforces within highly matrixed, union and non-union environments.
  • Demonstrated expertise in leading cross-team collaboration and driving technical teams under a unified operating model.
  • Proven track record of leading large-scale change management initiatives, standardizing disparate workflows, and driving technical teams through organizational transformations or system adoptions.
  • In-depth oversight capability and familiarity across core wireline operating platforms and tool suites, including:

Dispatch & Capacity Tools: Optix, NSOP, WFA, Workbench National, Local Manager Central.
Repair, Logistics & Analytics: Vrepair, IVAPP, DTI, COA, Cofee, Avaya, AIMS, Contact Engine, Power Coach.
  • Performance-driven customer service delivery in a complex, high-pressure environment
  • Effective stakeholder management and verbal/written communication mastery to effectively align cross-functional business partners and executives.
  • Exceptional business and financial acumen with a history of governing operational budgets
  • Sound understanding of labor regulations, safety, and OSHA compliance. Disaster & crisis management

Where you'll be working
In this remote role, you'll work from home with occasional in-person trainings and meetings.
Scheduled Weekly Hours
40
Equal Employment Opportunity
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.
Benefits and Compensation
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $181,500.00 - $316,000.00.

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