ZipRecruiter

Log In

Verisign
Verisign

38 Verisign Technical Support Engineer Jobs Hiring Near You

Verisign

Team Lead - Customer Support

Reston, VA · On-site

$99K - $134K/yr

Verisign helps enable the security, stability, and resiliency of the internet. We are a trusted ... The Technical Support Team Lead works to ensure timely, effective support to customers. They are ...

Verisign

Team Lead - Customer Support

Reston, VA · Hybrid

$99K - $134K/yr

The Technical Support Team Lead works to ensure timely, effective support to customers. They are ... Works closely with engineers, product managers and sales engineers to improve product vision and ...

Verisign

Sr Research Engineer

Reston, VA · On-site

$135K - $183K/yr

Verisign helps enable the security, stability, and resiliency of the internet. We are a trusted ... The Sr Engineer - Research Engineering plays a lead technical role in identifying and developing ...

Verisign

Research Engineer

Reston, VA · On-site

$108K - $147K/yr

Verisign helps enable the security, stability, and resiliency of the internet. We are a trusted ... PhD in Computer Science, Information Systems, or related technical field highly preferred

Verisign

Senior InfoSec Tools Engineer

Reston, VA · On-site

$135K - $183K/yr

... that support them. This role serves as a technical leader within the Information Security ... Verisign offers a discretionary bonus which is based on individual and company performance, and ...

Verisign

Sr Research Engineer

Reston, VA · Hybrid

$135K - $183K/yr

The Sr Engineer - Research Engineering plays a lead technical role in identifying and developing ... The applicant is expected to be ready to understand how technology impacts Verisign's business and ...

Verisign

Site Reliability Engineer

Reston, VA · On-site

$135K - $183K/yr

... technical staff to deploy systems and software * Performance of operational support functions ... Verisign offers a discretionary bonus which is based on individual and company performance, and ...

Verisign

Software Engineer - Rust

Reston, VA · On-site

$108K - $147K/yr

Verisign helps enable the security, stability, and resiliency of the internet. We are a trusted ... project technical risks and ensure quality Requirements: * Has solid understanding of writing ...

Verisign

Senior DDI Engineer

Reston, VA · On-site

$135K - $183K/yr

We prize professionals who are equipped with great technical skills and a self-starting attitude ... Build, operate, and maintain our Infoblox platform supporting our DDI initiative at Verisign

Verisign

Engineer II - Web Development

Reston, VA · Hybrid

$89K - $121K/yr

Verisign is looking for a junior engineer to expand the Verisign Web Marketing Development team. An ... The candidate is expected to provide technical contributions and work collaboratively with other ...

Verisign

Senior DDI Engineer

Reston, VA · Hybrid

$135K - $183K/yr

We prize professionals who are equipped with great technical skills and a self-starting attitude ... Build, operate, and maintain our Infoblox platform supporting our DDI initiative at Verisign

Verisign

Research Engineer

Reston, VA · Hybrid

$108K - $147K/yr

The applicant is expected to be ready to understand how technology impacts Verisign's business and ... PhD in Computer Science, Information Systems, or related technical field highly preferred

Verisign

Junior Software Engineer

Reston, VA · On-site

$89K - $121K/yr

Verisign helps enable the security, stability, and resiliency of the internet. We are a trusted ... The successful candidate will support the design, development, integration, testing, deployment ...

Verisign

Sr Product Manager

Reston, VA · On-site

$149K - $201K/yr

Verisign helps enable the security, stability, and resiliency of the internet. We are a trusted ... Uses technical expertise and extensive industry experience to formulate product strategies and ...

Verisign

Software Engineer - Rust

Reston, VA · Hybrid

$108K - $147K/yr

Verisign's "ATLAS" platform implementation team is a high performing, agile team who builds ... project technical risks and ensure quality Requirements: * Has solid understanding of writing ...

Verisign

SRE - Linux

Reston, VA · On-site

$164K - $222K/yr

Verisign helps enable the security, stability, and resiliency of the internet. We are a trusted ... Administer and support software supply chain security and DevSecOps tooling, including: * Nexus IQ ...

Verisign

Product Management Director

Reston, VA · On-site

$180K - $244K/yr

Verisign helps enable the security, stability, and resiliency of the internet. We are a trusted ... Familiarity with rapidly evolving AI ecosystem, including Agentic AI, AI platforms, developer ...

Verisign

SRE - Linux

Reston, VA · On-site +1

$164K - $222K/yr

Administer and support software supply chain security and DevSecOps tooling, including: * Nexus IQ ... Verisign offers a discretionary bonus which is based on individual and company performance, and ...

next page

Showing results 1-20

All JobsVerisign JobsVerisign Technical Support Engineer Jobs

Verisign Jobs Information

What other companies are hiring for Technical Support Engineer jobs?

What are the most popular jobs at Verisign?

Infographic showing various Technical Support Engineer job openings at Verisign in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 52% Physical, 41% Hybrid, and 7% Remote job distribution.

Team Lead - Customer Support

Verisign

Reston, VA • On-site

$99K - $134K/yr

Other

Posted 12 days ago

Job description

Verisign helps enable the security, stability, and resiliency of the internet. We are a trusted provider of internet infrastructure services for the networked world and deliver unmatched performance in domain name system (DNS) services.
We are a mission focused, values driven company where each individual can contribute to building a stronger, more secure internet. We offer a dynamic and flexible work environment with competitive benefits and the ability to grow your career.
The Technical Support Team Lead works to ensure timely, effective support to customers. They are primarily responsible for the tactical management of contact center queues and cases, working to ensure these are handled according to required levels of performance, as well as timecard management and the scheduling of resources.
The Team Lead will set an example by displaying customer service best practices and being a subject matter expert on Verisign products. They may be asked to act in the supervisor/manager's place. This position is in a 24/7 support center, and the Team Lead may be required to work nights or weekends and will participate in the on-call rotation for escalations. This role will be Monday-Friday 12:00PM - 9:00PM (subject to change).
The role is primarily supervisory, with approximately:

  • 90% focused on team leadership, workload, workforce planning, and employee development
  • 10% dedicated to handling customer inquiries, technical issues, and escalations
RESPONSIBILITIES:
Leadership:
  • Lead the daily operations of the technical support team to ensure service levels, quality standards, and customer satisfaction goals are achieved
  • Monitor and manage support queues, case workloads, staffing schedules, and timecards
  • Coach, mentor, and develop team members through regular one-on-one meetings, goal setting, performance reviews, and ongoing feedback
  • Manage employee performance, including corrective action planning and development initiatives
  • Support recruiting, interviewing, onboarding, and training of new team members
Customer Support & Escalation:
  • Works closely with management to identify best practices, strengths, weaknesses, opportunities, and threats
  • Assists, leads, and/or coordinates with critical projects/initiatives
  • Works closely with engineers, product managers and sales engineers to improve product vision and contributes in a meaningful way to customer success
  • Supports team in resolving highly technical and complex problems and works closely with other departments within the organization to identify root cause and resolution
  • Assists management with customer escalations
Quality & Process Improvement:
  • Performs quality assurance for team and maintain calibration with QA organization
  • Partner with the Triage Manager to develop and administer semiannual technical certification assessments
  • Participate in customer meetings and conference calls as needed to support high-priority accounts and performs loyalty callbacks to maintain high levels of customer satisfaction
REQUIREMENTS:
  • Bachelors Degree or equivalent work experience
  • 2+ years experience managing teams, coaching employees, or serving in a supervisory capacity
  • 5+ years of technical customer support center or technical helpdesk experience
  • Experience supporting corporate clients
  • Experience collaborating across business teams to resolve complex, technical issues
  • Experience managing multiple priorities in a fast-paced, customer-focused environment
  • High aptitude to learn complex technical concepts

This position is based in our Reston, VA office and offers a hybrid work schedule.
The pay range is $99,000 - $134,000.
The anticipated annual base salary range for this position is noted above, however, base pay offered may vary depending on job-related knowledge, skills, experience. Verisign offers a discretionary bonus which is based on individual and company performance, and certain roles may be eligible for discretionary stock awards.
Verisign is an equal opportunity employer. That means we recruit, hire, compensate, train, promote, transfer, and administer all terms and conditions of employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, age, protected veteran status, disability, or other protected categories under applicable law.
Additional Information:
Our Careers Page
Our Benefits Summary
Verisign in the Community
Our EEO Statement
Our Privacy Notice for Job Applicants/Candidates
Reasonable Accommodations
Staffing agency policy: No fees will be paid for unsolicited resumes submitted to Verisign or our employees by third parties.

Apply