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Trilon Group
Trilon Group

44 Trilon Group Jobs Hiring in Michigan

Trilon Group

Help desk Technician

Canton, MI

$23 - $30/hr

Description Trilon is building a supercharged, technology-enabled future for our people and partners. The Helpdesk Technician plays a key role in making that vision real by providing frontline ...

Trilon Group

Early Career Engineer

Detroit, MI · On-site

$65K - $95K/yr

Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com. Pay Transparency The base salary range for this role is indicated in the posting. This range ...

Trilon Group

G.I.S.

Houghton, MI

Description The Mannik & Smith Group, a well-established civil engineering and environmental consulting firm, with offices located throughout Michigan and Ohio, has an immediate opening for a GIS ...

Trilon Group

Experienced Bridge Engineer

Grand Rapids, MI · On-site

$51 - $71/hr

At The Mannik & Smith Group (MSG), our continued growth means new opportunities for talented engineers to shape the future of infrastructure. We're seeking an Experienced Bridge Engineer to join our ...

Trilon Group

Experienced Bridge Engineer

Lansing, MI · On-site

$51 - $71/hr

At The Mannik & Smith Group (MSG), our continued growth means new opportunities for talented engineers to shape the future of infrastructure. We're seeking an Experienced Bridge Engineer to join our ...

Trilon Group

Experienced Bridge Engineer

Adrian, MI · On-site

$51 - $71/hr

At The Mannik & Smith Group (MSG), our continued growth means new opportunities for talented engineers to shape the future of infrastructure. We're seeking an Experienced Bridge Engineer to join our ...

Trilon Group

Experienced Bridge Engineer

Monroe, MI · On-site

$51 - $71/hr

At The Mannik & Smith Group (MSG), our continued growth means new opportunities for talented engineers to shape the future of infrastructure. We're seeking an Experienced Bridge Engineer to join our ...

Trilon Group

Experienced Bridge Engineer

Canton, MI · On-site

$51 - $71/hr

At The Mannik & Smith Group (MSG), our continued growth means new opportunities for talented engineers to shape the future of infrastructure. We're seeking an Experienced Bridge Engineer to join our ...

Trilon Group

Experienced Bridge Engineer

Detroit, MI · On-site

$51 - $71/hr

At The Mannik & Smith Group (MSG), our continued growth means new opportunities for talented engineers to shape the future of infrastructure. We're seeking an Experienced Bridge Engineer to join our ...

Trilon Group

Civil Engineer

Detroit, MI · On-site

$27 - $30/hr

Detroit, MI Compensation: $27.00 - $30.00 / hour Description The Mannik & Smith Group (MSG) is a people-focused, award-winning, full-service consulting firm offering civil and geotechnical ...

Trilon Group

Senior Roadway Design Lead

Detroit, MI · On-site

$58 - $65/hr

Susan Tebbe Compensation: $58.00 - $65.00 / hour Description The Mannik & Smith Group, Inc. (MSG) is a people focused, award-winning, full-service consulting firm that offers a wide array of services ...

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Trilon Group Jobs Information

What is it like to work at Trilon Group?

Trilon Group appears to be a collaborative and dynamic organization that prioritizes innovation and teamwork. The company's structure is designed to foster a culture of open communication, with a flat organizational hierarchy and cross-functional teams working together to drive projects forward. As a result, Trilon Group may appeal to candidates who value a fast-paced and entrepreneurial work environment, with opportunities to contribute to cutting-edge projects and develop their skills in a supportive and inclusive team.

What makes Trilon Group an attractive place to work?

Trilon Group is a leading real estate investment and development company with a strong reputation for delivering high-quality projects and a commitment to long-term growth. The company's workplace culture values innovation, collaboration, and open communication, providing employees with opportunities to contribute to cutting-edge projects and work with a diverse team of professionals. By joining Trilon Group, individuals can expect to be part of a dynamic organization that offers opportunities for professional growth, skill development, and making a meaningful impact in the industry.

What are popular cities in Michigan for Trilon Group jobs?

What are the most popular jobs at Trilon Group?

What are the most popular categories at Trilon Group?

What are popular roles in Michigan?

Infographic showing various job openings at Trilon Group in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Help desk Technician

Trilon Group

Canton, MI

$23 - $30/hr

Full-time

Posted 13 days ago

Job description

Description
Trilon is building a supercharged, technology-enabled future for our people and partners. The Helpdesk 
Technician plays a key role in making that vision real by providing frontline support and ensuring every 
employee can work confidently and productively in their digital workplace.
As part of Trilon’s Service Delivery organization, the Helpdesk Technician is responsible for resolving 
technical issues, assisting with onboarding and offboarding, and maintaining excellent communication 
with employees and IT colleagues. This role is the first point of contact for IT requests and ensures a 
consistent, friendly, and effective support experience across Trilon offices.
This position requires strong problem-solving skills, a commitment to customer service, and the ability to 
collaborate with Field Support Engineers, Service Delivery leadership, and enterprise IT teams to keep 
our employees connected and supported every day.

Key Responsibilities
End-User Support
• Serve as the first point of contact for IT support requests, ensuring timely and effective resolution
of technical issues
• Provide support through multiple channels including phone, chat, and ticketing systems
• Troubleshoot and resolve issues related to hardware, software, network connectivity, and user
accounts
• Escalate complex incidents to Field Support Engineers or specialized IT teams as needed
• Maintain a high level of professionalism and empathy when engaging with end users
Onboarding and Offboarding
• Support new hire onboarding by preparing accounts, devices, and access configurations
• Guide employees through setup of Trilon’s core technologies including Microsoft 365, Teams, and
collaboration tools
• Coordinate with HR and Field Support teams to ensure seamless offboarding and recovery of
assets
Service Quality and Ticket Management
• Record, track, and document support requests using Trilon’s ITSM platform, ensuring accuracy
and completeness
• Monitor ticket queues and adhere to defined SLAs and response times
• Maintain clear communication with users throughout the resolution process
• Contribute to service improvement by identifying recurring issues and recommending process
changes
Knowledge Sharing and Collaboration
• Create and update knowledge base articles and support documentation for common issues and
workflows
• Collaborate with Field Support Engineers and IT specialists to resolve multi-layered technical
problems
• Participate in regular team meetings and contribute to continuous improvement discussions
• Support enterprise initiatives that enhance automation, self-service, and user enablement
Technology Maintenance and Support Operations
• Perform basic hardware maintenance and software installations for laptops, peripherals, and
mobile devices
• Assist with monitoring system alerts and performing routine maintenance checks
• Support updates, deployments, and patches under the guidance of Service Delivery leadership
• Maintain inventory records for IT equipment, ensuring accurate tracking and asset management

Skills, Knowledge and Expertise
  • 1 to 3 years of experience in IT support, helpdesk operations, or service delivery
  • Strong knowledge of Microsoft 365, Windows, and macOS environments
  • Familiarity with Active Directory, user provisioning, and password management
  • Basic understanding of networking, remote connectivity, and VPN troubleshooting
  • Excellent communication and customer service skills with a focus on clear, empathetic interaction
  • Proven ability to prioritize and manage multiple tasks in a fast-paced environment
  • Experience using ITSM or ticketing systems such as ServiceNow, Halo, or Jira
  • Bachelor’s degree in Information Systems or related field preferred; relevant certifications such as CompTIA A+, Microsoft, or ITIL Foundation are a plus
  • Must be in a designated region and based in a Tier 1 or Tier 2 Trilon office to provide hands-on
    support and engagement
  • May require occasional travel to other regional offices for training or support coverage
  • Must sit in Canton, Ohio and attend office 3 days a week

About Trilon
Trilon was formed with the vision of building the next Top 20 infrastructure consulting firm in North America by bringing together some of the nation’s best infrastructure consulting firms, focused on delivering practical and sustainable infrastructure solutions. Trilon is backed by Alpine Investors, a PeopleFirst Private Equity Firm. Trilon currently comprises 5,500+ staff across the US. For more information, visit www.trilon.com.
Pay Transparency
The base salary range for this role is indicated in the posting. This range reflects the company’s good faith estimate of the compensation for this position at the time of posting. Final compensation will be determined based on factors such as experience, skills, qualifications, internal equity, and geographic location.