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Description:
Roles & Responsibilities
The accountability for the Client Partner will include P&L growth, Customer Satisfaction, and Employee Satisfaction. All of sales, delivery, and operations teams for the account will roll up to the CP.
•Define the long-term approach/ plan for the account and execute to the plan with quarterly and monthly KPIs.
•Stakeholder Management - building and managing client relationships at the VP, and CXO level.
•Accountable for quantified targets of Revenue growth, Order booking, Operating margin, Customer satisfaction, and Employee satisfaction
•Work closely with customer-side decision makers for upselling and cross selling all service lines such as Data and Analytics, AI, Application Development and Maintenance Services, Digital, BPO, Enterprise Solutions (Pega, Salesforce, Oracle), Infrastructure & cloud.
•Sales and demand generation/capture through rigor in regular review of Pipeline and performance against plan on weekly, monthly, quarterly, and annual basis.
•Define and execute the account specific marketing plan for building new relationships and elevating the TCS brand.
•Build alliance partnerships relevant to the account.
•Lead the teams in generating opportunities and presenting proposals (proactive as well as responses to RFP/RFIs)
•Manage and escalate (when necessary) to ensure fulfillment of resources to meet the revenue and delivery commitments.
•Identifying and grooming team members into future leaders within the account and beyond.
•Delivery management through scheduled engagement reviews between Customer(s) and Delivery leaders.
•Interacting with Supplier relationship team from customer organization and maintain smoother flow of contracts, invoices, and payments.
Qualifications:
•Experience with rapid growth in accounts and experience in global delivery model.
•Prior experience of managing a P&L in a leadership role is a must.
•Experience of Sales role in Insurance Industry
•Ability to present at senior levels, and executive levels and navigating the multiple layers of organization of the customer.
•Ability to work with different teams in various service lines and functions, across multiple time zones.
•Ability to manage multi-cultural teams.
•Be based in Chattanooga or Atlanta and willing to travel to different client locations in US and UK.