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SunSource

Regional Operations Manager

Chandler, AZ · On-site

Consider joining us at SunSource! We offer a variety of opportunities and strive to reward our employees for their commitment. Our associates are what makes us special and sets us apart from our ...

SunSource

Parts Counter/Counter Technician

Cranston, RI · On-site

$15.25 - $18.50/hr

The Hope Group, a division of SunSource, Looking for a meaningful career opportunity with an organization that values goalsetting, hard work, and dedication? Consider joining our team at The Hope ...

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SunSource Jobs Information

Does SunSource pay people when they’re sick?

Yes. Most people get paid when they’re sick.
81% of people say they would get paid if they were sick but scheduled to work.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it to get time off at SunSource?

Most people find it easy to get time off.
88% of people report it’s easy to get time off.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it to take sick days at SunSource?

Most people find it easy to take sick days.
82% of people report that it’s easy to take time off if they are sick.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at SunSource feel treated with respect by their managers?

Most people feel treated with respect by their managers.
87% of people say they’re treated with respect by their managers.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at SunSource get to take their breaks without interruption?

Most people get breaks without interruption.
69% of people report that they get to take their breaks without interruption.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and May 2026.

Is it stressful to work at SunSource?

Most people feel stressed out here.
71% of people say they often feel stressed out at work.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at SunSource enjoy their jobs?

Only some people enjoy their job.
40% of people report they don’t enjoy their job.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at SunSource recommend working with their team?

Only some people recommend working with their team.
59% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get enough training when they start at SunSource?

Some people didn’t get enough training when they started.
43% of people report they didn’t get enough training when they started working here.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get support to advance at SunSource?

Most people aren’t given support to advance their career here.
In the last year, 81% of people report not being given support to advance their career here.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people think SunSource’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
88% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers feel well informed about how SunSource is doing?

Only some people feel well informed about how the company is doing.
47% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and May 2026.
What are the most popular titles at Sunsource?
What are the most popular cities for Sunsource jobs?
What are the most popular states for Sunsource jobs?
What are the most popular job types at Sunsource?
What are the most popular categories at Sunsource?
Infographic showing various job openings at Sunsource in the United States as of May 2026, with employment types broken down into 1% Internship, and 99% Full Time. Highlights an 79% Physical, and 21% Remote job distribution.
Regional Operations Manager

Regional Operations Manager

SunSource

Chandler, AZ • On-site

Full-time

Posted 16 days ago

SunSource rating

7.6

Company rating: 7.6 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Are you looking for a meaningful career opportunity with an organization that values goal setting, hard work, and dedication? Consider joining us at SunSource! We offer a variety of opportunities and strive to reward our employees for their commitment. Our associates are what makes us special and sets us apart from our competitors. If you have a desire to learn in a dynamic and diverse work environment that champions growth and development, we would love to hear from you!
The Regional Operations Manager is will be responsible for guiding and directing the activities of the Repair Operations to meet Customer and SunSource goals and objectives Working directly with Shop foreman, District Managers and Inside sales to assure the company is providing established service levels.
Objectives:
  • Maximize customer satisfaction
  • Manages team to meet P&L expectations.
  • Drive Lead measure KPI's on continuous improvement
  • Align with District Managers on sales opportunities.

Responsibilities:
  1. Approach--act as team leader for operations team at the assigned location.
  • Attract and retain talent which is key to the fluid power market place
  • Create training and development plans to help assimilate associates into organization
  • Provide ongoing supervision, training, coaching and overall direction to ensure work is completed accurately and timely
  • Conduct periodic performance reviews with operations representatives
  1. Knowledge of the Customer--develop knowledge of the customer accounts serviced, specifically:
  • Overall understanding of the buying process and business process for major customers
  • Identification of critical issues at major customers and knowledge/support of plans to ensure customer satisfaction
  1. Internal Know-How--demonstrate broad understanding of SunSource's customer service functions, processes and tools, and their impact on other SunSource departments. Be able to:
  • Utilize support systems
  • Interpret and ensure proper execution of policies
  • Develops thorough knowledge of the SunSource operating system in order to provide guidance to CSR team as well as make recommendations for improvements.
  • Provides operational and sales support for R400/R500 account managers
  • Develops daily/weekly reviews of all reports relating to local branch operations
  • Provides annual performance reviews and manage merit increases
  • Acts as contact for customer disputes
  • Develop, coach, and influence S&R associates as to their role in assuring compliance and commitment to best practices.
  • Oversee S&R safety program, working collaboratively with Human Resources Department..
  • Plan, direct and coordinate all repair activities.
  • Establish production and manufacturing methods and measures to ensure high quality and low cost processes are used.
  • Review and evaluate cost effectiveness, consistency, quality, accuracy and performance to standards and take action as necessary to correct discrepancies.
  • Assure compliance of sites' operations with company policy, and Federal, state and local regulations.
  • Establish the flow of information to evaluate operations performance and provide planning with sales information, trends, costs, and future transactions.

Direct Reporting Departments- Shop Foreman
Riverside, CA Denver, CO Grand Prairie, TX, Houston, TX, Kansas City, MO
Chandler, AZ, Birmingham, AL
  1. Resource Management--demonstrate ability to communicate and coordinate efforts effectively with all SunSource departments to ensure that internal and external customer issues/concerns are resolved in a timely manner.
  2. Office Management-- To participate in the overall strategic design and direction of branch location sales, operations, facilities, and expansion.
  • Coordinate and oversee branch location activities in line with inventory and order requirements
  • Evaluate execution of strategic business plan and engage executive management in critical decisions
  1. Technical Competence--demonstrate broad understanding of SunSource technology/service offerings and attain a passing score on the related proficiency test; also demonstrate advanced knowledge of SunSource conversion capabilities.

Key Competencies:
Accountability: Demonstrates an understanding of the link between one's own job responsibilities and overall organizational goals and needs, and performs one's job with the broader goals in mind.
Drive for Results: Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence, shows a passion for improving the delivery of services with a commitment to continuous improvement.
Coaching: Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.
Competitive: To outperform others who are selling goods or services in the same market. Does things that no one has requested that will improve or enhance products and services, avid problems, or develop entrepreneurial opportunities.
Customer Focus: Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction for the customer. ("Customers" can be co-workers, peers or management as well as external consumers of a service.)
Technical Expertise: Applies and improves extensive or in-depth specialized knowledge, skills and judgment to accomplish a result or to serve one's "customers" effectively. (Customers can be co-workers, peers or management as well as external consumers of a service.)
General Education and Experience:
  1. Education--4 year degree preferred (Technical, Marketing or Business); 2 year Technical degree minimum.
  2. Experience--6 or more years customer service experience, a successful track record of handling all types of customer accounts, and a thorough understanding of the processes and detail of the customer service function. 2 or more years managing as a supervisor or working in a lead position is desirable.

Text "SunSource" to 25000 to Apply!!
Click here to learn more about why SunSource is a great place to work: WHY SUNSOURCE?
We are an Equal Employment Opportunity Employer M/F/V/D All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. WE PARTICIPATE IN E-VERIFY PROGRAM.
www.sun-source.com

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