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What is it like to work at Summit?

Summit is a company that values collaboration and innovation, fostering a dynamic and supportive work environment where employees can share ideas and expertise.

The company's structure is designed to encourage teamwork and open communication, with a flat organizational hierarchy and regular cross-functional meetings. Summit's mission is to develop cutting-edge technologies that drive positive change, and employees are encouraged to contribute to this mission through various projects and initiatives.

Working at Summit may appeal to candidates who are passionate about technology and social impact, as the company offers opportunities for professional growth, skill development, and collaboration with a diverse and talented team.

What makes Summit an attractive place to work?

Summit is a well-established company in its industry, known for its commitment to innovation and customer satisfaction. The company's work environment is characterized by a collaborative culture, opportunities for professional growth, and a stable work-life balance. Joining Summit offers employees the chance to contribute to meaningful projects, develop their skills, and be part of a dynamic team that values teamwork and employee development.
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Infographic showing various Summit Customer Service Representative job openings at Summit in the United States as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 99% Physical, and 1% Remote job distribution.

Customer Service Representative - Onsite - Crowley, TX

Trinity Transportation Ltd.

Warrenville, IL • On-site

$20 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America.
This role will be onsite at our Crowley, TX location.
Responsibilities:
  • Responsible for acting as a liaison between customers and the company. Assist with complaints, route changes, errors, account questions, cancellations, and other queries.
  • Resolve customer complaints via phone, email, or mail.
  • Use telephones to reach out to customers and verify information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Log issues in to online issue tracking software.
  • Advise on company information.
  • Work with Customer Service Manager to ensure proper customer service is being delivered.
  • Compile reports on overall customer satisfaction.
  • Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager
  • Other duties as assigned

The hourly wage is $20 - $25 an hour.
Qualifications
  • High School graduate or equivalent
  • Customer service experience required
  • Excellent oral communication skills to respond and present professionally to callers and visitors.
  • Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources.
  • Strong inter personal skills and excellent written and oral communication skills required
  • Critical thinking and problem-solving skills are also required
  • Excellent oral and written communication skills with excellent interpersonal skills
  • Computer literacy, preferably in word processing and spreadsheets,
  • Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks
  • Bilingual English/Spanish a plus

Summit School Services has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. Summit School Services is committed to promoting the protection and safeguarding of all children and passengers.
We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan.
At Summit School Services our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
Summit School Services LLC's independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer
The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.

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