Parcel GTM Manager
$149K/yr
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel ...
60 Stord Customer Service Representative Jobs Hiring Near You
Parcel GTM Manager
$149K/yr
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
... simulated customer orders across receiving, storage, picking, packing, value-added services ... Represent Stord as a visible leader in supply chain innovation, sharing insights, best practices ...
... simulated customer orders across receiving, storage, picking, packing, value-added services ... Represent Stord as a visible leader in supply chain innovation, sharing insights, best practices ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
New
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
New
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
Manager, Customer Experience
Reno, NV · On-site
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience ...
Manager, Customer Experience
Reno, NV · On-site
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager II, you will play a pivotal role in managing client relationships ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager II, you will play a pivotal role in managing client relationships ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager II, you will play a pivotal role in managing client relationships ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager II, you will play a pivotal role in managing client relationships ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel ...
Customer Experience Manager
Las Vegas, NV · On-site
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
Customer Experience Manager
Las Vegas, NV · On-site
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
By combining comprehensive commerce-enablement technology with high-volume fulfillment services ... Engage with internal teams and new and existing STORD customers to ensure a successful launch and ...
By combining comprehensive commerce-enablement technology with high-volume fulfillment services ... Engage with internal teams and new and existing STORD customers to ensure a successful launch and ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
Head of Customer Experience
$133K - $170K/yr
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As the Head of Customer Experience, you are the strategic visionary responsible for the end-to-end ...
Head of Customer Experience
$133K - $170K/yr
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As the Head of Customer Experience, you are the strategic visionary responsible for the end-to-end ...
By combining comprehensive commerce-enablement technology with high-volume fulfillment services ... Engage with internal teams and new and existing STORD customers to ensure a successful launch and ...
By combining comprehensive commerce-enablement technology with high-volume fulfillment services ... Engage with internal teams and new and existing STORD customers to ensure a successful launch and ...
Stord Jobs Information
Do workers at Stord get paid breaks?
Sometimes. Only some people get paid breaks.
43% of people say they don’t get paid breaks.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
43% of people say they don’t get paid breaks.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
Does Stord pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
67% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.
67% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.
Do workers at Stord worry about hours?
Some people worry about getting enough hours.
67% of people report they worry about getting enough hours.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.
67% of people report they worry about getting enough hours.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.
Do Stord workers get to choose the shifts they work?
Most people don’t get to choose which shifts they work.
80% report that they don’t have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and July 2026.
80% report that they don’t have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and July 2026.
Do Stord managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
83% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.
83% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.
Do jobs at Stord spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and July 2026.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and July 2026.
How easy is it to take sick days at Stord?
Some people find it hard to take sick days.
67% of people report that it’s hard to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.
67% of people report that it’s hard to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people at Stord feel treated with respect by their managers?
Most people feel treated with respect by their managers.
86% of people say they’re treated with respect by their managers.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
86% of people say they’re treated with respect by their managers.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people at Stord get to take their breaks without interruption?
Most people get breaks without interruption.
71% of people report that they get to take their breaks without interruption.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
71% of people report that they get to take their breaks without interruption.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
Is it stressful to work at Stord?
Some people feel stressed out here.
57% of people say they often feel stressed out at work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
57% of people say they often feel stressed out at work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people at Stord enjoy their jobs?
Most people don’t enjoy their job.
86% of people report they don’t enjoy their job.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
86% of people report they don’t enjoy their job.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people at Stord recommend working with their team?
Not many people recommend working with their team.
86% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
86% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people get enough training when they start at Stord?
Most people didn’t get enough training when they started.
100% of people report they didn’t get enough training when they started working here.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
100% of people report they didn’t get enough training when they started working here.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people get support to advance at Stord?
Most people aren’t given support to advance their career here.
In the last year, 86% of people report not being given support to advance their career here.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
In the last year, 86% of people report not being given support to advance their career here.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people think Stord’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
Do workers feel well informed about how Stord is doing?
Only some people feel well informed about how the company is doing.
57% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
57% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Stord?
What are the most popular categories at Stord?
Stord rating
3.1
Based on 7 frontline employees who took The Breakroom Quiz
Job description
Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.
By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.
With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.
About the Role:
The Manager of Parcel GTM is a critical leadership position responsible for directing the Go-To-Market strategy and operational execution for Stord's Customer Experience (CX) and Mergers & Acquisitions (M&A) business lines. This role oversees a high-impact team of Senior Analysts, ensuring the delivery of precise simulations, competitive pricing, and robust parcel engineering solutions to support a rapidly scaling network.
Reporting directly to the Director of Parcel GTM, you will own the end-to-end GTM lifecycle for your assigned "book of business," from initial deal modeling to formal implementation handover.
Core Responsibilities
Strategic Business Line Oversight
People Leadership
Process Engineering & Tooling
Financial & Data Integrity
Key Attributes / Requirements:
What You'll Bring:
Basic Qualifications
Success Metrics
By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.
With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.
About the Role:
The Manager of Parcel GTM is a critical leadership position responsible for directing the Go-To-Market strategy and operational execution for Stord's Customer Experience (CX) and Mergers & Acquisitions (M&A) business lines. This role oversees a high-impact team of Senior Analysts, ensuring the delivery of precise simulations, competitive pricing, and robust parcel engineering solutions to support a rapidly scaling network.
Reporting directly to the Director of Parcel GTM, you will own the end-to-end GTM lifecycle for your assigned "book of business," from initial deal modeling to formal implementation handover.
Core Responsibilities
Strategic Business Line Oversight
- CX & M&A Partnership: Serve as the primary GTM lead for the CX and M&A organizations, supporting the CX team and M&A personnel and managing specialized GTM requirements for active acquisition lines
- Margin & Revenue Management: Drive margin optimization and revenue recovery initiatives, consistently targeting and exceeding parcel margin goals
- Network Optimization: Conduct deep-dive network analytics to optimize node selection and carrier service groupings (economy, standard, expedited, international etc); drive simulation enhancements targeted specifically around CX and M&A needs.
People Leadership
- Team Management: Lead and mentor a team of 2 to 3 Senior Analysts, managing their professional development and daily throughput across their respective books of business.
- Operational Rhythm: Facilitate and enhance the prioritization and measurement of internal KPI's, success metrics for clients, and deal throughput.
Process Engineering & Tooling
- Process Standardization: Establish and refine business processes to ensure the timely delivery of simulations and pricing models, transitioning the team from ticket-based workflows to a structured business-line management approach.
- Simulation & Tool Building: Oversee the development and enhancement of proprietary GTM tools, including Stord1Parcel.ai and the integration of AI (Gemini/Claude) for automated rate card building and cost/margin analysis designed for and supporting CX and M&A.
- Implementation Handover: Formalize the handoff process from GTM to Parcel Experience, Implementations and Parcel Systems to insure seamless integration for existing clients and acquired accounts.
Financial & Data Integrity
- Rate Card Creation: Direct the creation and maintenance of complex rate structures and cards, ensuring accuracy and margin optimization to achieve GTM margin goals
- Costing Accuracy: Maintain rigorous oversight of parcel costing basis, cross-referencing carrier RFPs and weighted average buy costs
Key Attributes / Requirements:
- Operational Experience and experience managing logistics costs and revenues
- Supply Chain Modeling with specific expertise in small parcel and direct to consumer shipping
- Domestic and International Parcel shipping
- Creation and implementation of Programs, SOPs and tools
- Expertise in network modeling and costing with small parcel
- Project and Program Management
- Proven ability to manage a high performing team of analysts
- High degree of ownership
What You'll Bring:
- Proven experience in parcel management, including a comprehensive understanding of fulfillment center operations, international shipping, and industry best practices.
- Deep small parcel knowledge understanding alll details of carriers and all parcel shipment methods (experience creating and managing costing and pricing mdoels)
- Proficiency in domestic and international shipping processes and regulations
- Knowledge and hands-on experience in managing outbound operations within the parcel industry.
- Experience with MS Excel and Visual Basic for data analysis, reporting, and decision-making purposes.
- Experience with data reporting tools (DOMO/Tableau)
- Exceptional communication skills, both written and verbal, to facilitate collaboration and convey complex ideas clearly.
- Strong critical thinking abilities with a track record of effectively solving analytical problems using a data-driven approach.
- Demonstrated ability to lead and manage projects, ensuring successful outcomes within defined timelines.
- A proactive and results-driven mindset with a focus on continuous improvement and operational excellence.
Basic Qualifications
- 5+ years in Parcel Logistics, Supply Chain Engineering, or GTM Strategy.
- Proven experience managing analytical teams in a high-growth environment.
- Proficiency in advanced parcel simulation modeling and data visualization tools.
- Ability to manage complex M&A migrations and cross-functional business lines.
- Excellent communicator with ability to articulate complex strategies internally and externally and has previous experience and skill working with clients. (Prefered in the direct to consumer space)
Success Metrics
- Margin Performance: Achievement of quarterly and annual margin targets across the CX and M&A books of business.
- Operational Speed: Reduction in turnaround time for simulation requests and rate card iterations.
- Launch Quality: Successful implementation handovers with zero "operational friction" due to scoping errors.
About Stord
Sourced by ZipRecruiter
Industry
Transportation and warehousing
Company size
501 - 1,000 Employees
Headquarters location
Union City, GA, US
Year founded
2015