... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience ...
60 Stord Customer Service Representative Jobs Hiring Near You
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience ...
Parcel GTM Manager
$149K/yr
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel ...
Parcel GTM Manager
$149K/yr
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
... simulated customer orders across receiving, storage, picking, packing, value-added services ... Represent Stord as a visible leader in supply chain innovation, sharing insights, best practices ...
... simulated customer orders across receiving, storage, picking, packing, value-added services ... Represent Stord as a visible leader in supply chain innovation, sharing insights, best practices ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
Manager, Customer Experience
Reno, NV · On-site
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience ...
Manager, Customer Experience
Reno, NV · On-site
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager II, you will play a pivotal role in managing client relationships ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager II, you will play a pivotal role in managing client relationships ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager II, you will play a pivotal role in managing client relationships ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager II, you will play a pivotal role in managing client relationships ...
Customer Experience Manager
Las Vegas, NV · On-site
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
Customer Experience Manager
Las Vegas, NV · On-site
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
By combining comprehensive commerce-enablement technology with high-volume fulfillment services ... Engage with internal teams and new and existing STORD customers to ensure a successful launch and ...
By combining comprehensive commerce-enablement technology with high-volume fulfillment services ... Engage with internal teams and new and existing STORD customers to ensure a successful launch and ...
Head of Customer Experience
$133K - $170K/yr
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As the Head of Customer Experience, you are the strategic visionary responsible for the end-to-end ...
Head of Customer Experience
$133K - $170K/yr
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As the Head of Customer Experience, you are the strategic visionary responsible for the end-to-end ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel ...
Customer Experience Manager II
Irvine, CA · On-site
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager II, you will play a pivotal role in managing client relationships ...
Customer Experience Manager II
Irvine, CA · On-site
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager II, you will play a pivotal role in managing client relationships ...
By combining comprehensive commerce-enablement technology with high-volume fulfillment services ... Engage with internal teams and new and existing STORD customers to ensure a successful launch and ...
By combining comprehensive commerce-enablement technology with high-volume fulfillment services ... Engage with internal teams and new and existing STORD customers to ensure a successful launch and ...
Stord Jobs Information
Do workers at Stord get paid breaks?
Sometimes. Only some people get paid breaks.
43% of people say they don’t get paid breaks.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
43% of people say they don’t get paid breaks.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
Does Stord pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
67% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.
67% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.
Do workers at Stord worry about hours?
Some people worry about getting enough hours.
67% of people report they worry about getting enough hours.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.
67% of people report they worry about getting enough hours.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.
Do Stord workers get to choose the shifts they work?
Most people don’t get to choose which shifts they work.
80% report that they don’t have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and July 2026.
80% report that they don’t have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and July 2026.
Do Stord managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
83% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.
83% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.
Do jobs at Stord spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and July 2026.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and July 2026.
How easy is it to take sick days at Stord?
Some people find it hard to take sick days.
67% of people report that it’s hard to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.
67% of people report that it’s hard to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people at Stord feel treated with respect by their managers?
Most people feel treated with respect by their managers.
86% of people say they’re treated with respect by their managers.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
86% of people say they’re treated with respect by their managers.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people at Stord get to take their breaks without interruption?
Most people get breaks without interruption.
71% of people report that they get to take their breaks without interruption.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
71% of people report that they get to take their breaks without interruption.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
Is it stressful to work at Stord?
Some people feel stressed out here.
57% of people say they often feel stressed out at work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
57% of people say they often feel stressed out at work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people at Stord enjoy their jobs?
Most people don’t enjoy their job.
86% of people report they don’t enjoy their job.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
86% of people report they don’t enjoy their job.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people at Stord recommend working with their team?
Not many people recommend working with their team.
86% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
86% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people get enough training when they start at Stord?
Most people didn’t get enough training when they started.
100% of people report they didn’t get enough training when they started working here.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
100% of people report they didn’t get enough training when they started working here.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people get support to advance at Stord?
Most people aren’t given support to advance their career here.
In the last year, 86% of people report not being given support to advance their career here.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
In the last year, 86% of people report not being given support to advance their career here.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people think Stord’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
Do workers feel well informed about how Stord is doing?
Only some people feel well informed about how the company is doing.
57% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
57% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Stord?
What are the most popular categories at Stord?
Stord rating
3.1
Based on 7 frontline employees who took The Breakroom Quiz
Job description
Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.
By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.
With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.
The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience team, which is central to our operational efficiency and customer satisfaction. This position involves strategizing and implementing best practices to optimize customer interactions, managing a team of Customer Experience Associates and Specialists, and ensuring that customer needs are met promptly and effectively.The role requires a blend of strong leadership, deep understanding of logistics operations, and a commitment to continuous improvement in service delivery. As a manager, you will be instrumental in driving the success of the customer experience team, ensuring alignment with Stord's broader operational goals and customer experience standards.
The Manager, Customer Experience reports directly to the Director of Customer Experience.
What You'll Do:
Strategic Team Leadership: Lead a team of Customer Experience Associates and Specialists with a focus on strategic initiatives that align with Stord's operational goals. Develop and implement best practices for customer engagement and issue resolution.
Performance Management: Regularly evaluate team performance against company standards and customer satisfaction metrics. Foster a culture of continuous improvement and professional development within the team.
Complex Escalation Resolution: Take charge of resolving high-level escalations, ensuring effective solutions that maintain customer trust and operational integrity.
Process Development: Identify areas for process improvement and innovate solutions to enhance customer interaction and operational efficiency.
Cross-functional engagement: Work closely with Fulfillment Operations, Transportation, and Tech teams to ensure that the understanding of the goals of the customer are aligned and integrated into broader operational processes.
What You'll Need:
Bachelor's degree in Business Administration, Operations/Supply Chain Management, or related field preferred
Familiarity with OMS, WMS, and CRM tools
4+ years of experience in customer service management, logistics or supply chain focus.
Proven ability in team management and strategic planning.
Bonus Points:
Previous experience at a start-up is a plus
Proficiency in WMS, OMS systems and customer service technologies.
Experience in process improvement and operational management.
Strong communication and interpersonal skills.
About Stord
Sourced by ZipRecruiter
Industry
Transportation and warehousing
Company size
501 - 1,000 Employees
Headquarters location
Union City, GA, US
Year founded
2015