... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
20 Stord Customer Service Representative Jobs Hiring Near You
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
Customer Experience Manager
Hebron, KY · On-site
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
Customer Experience Manager
Hebron, KY · On-site
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
Manager, Customer Experience
Reno, NV · On-site
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience ...
Manager, Customer Experience
Reno, NV · On-site
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager II, you will play a pivotal role in managing client relationships ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager II, you will play a pivotal role in managing client relationships ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager II, you will play a pivotal role in managing client relationships ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager II, you will play a pivotal role in managing client relationships ...
Head of Customer Experience
$133K - $170K/yr
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As the Head of Customer Experience, you are the strategic visionary responsible for the end-to-end ...
Head of Customer Experience
$133K - $170K/yr
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As the Head of Customer Experience, you are the strategic visionary responsible for the end-to-end ...
Customer Experience Manager
Las Vegas, NV · On-site
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
Customer Experience Manager
Las Vegas, NV · On-site
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel ...
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel ...
By combining comprehensive commerce-enablement technology with high-volume fulfillment services ... Engage with internal teams and new and existing STORD customers to ensure a successful launch and ...
By combining comprehensive commerce-enablement technology with high-volume fulfillment services ... Engage with internal teams and new and existing STORD customers to ensure a successful launch and ...
Customer Experience Manager
Hebron, KY · On-site
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
Customer Experience Manager
Hebron, KY · On-site
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
Customer Experience Manager
Reno, NV · On-site
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
Customer Experience Manager
Reno, NV · On-site
... services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...
By combining comprehensive commerce-enablement technology with high-volume fulfillment services ... Engage with internal teams and new and existing STORD customers to ensure a successful launch and ...
By combining comprehensive commerce-enablement technology with high-volume fulfillment services ... Engage with internal teams and new and existing STORD customers to ensure a successful launch and ...
By combining comprehensive commerce-enablement technology with high-volume fulfillment services ... Engage with internal teams and new and existing STORD customers to ensure a successful launch and ...
By combining comprehensive commerce-enablement technology with high-volume fulfillment services ... Engage with internal teams and new and existing STORD customers to ensure a successful launch and ...
Stord Jobs Information
Do workers at Stord get paid breaks?
Sometimes. Only some people get paid breaks.
43% of people say they don’t get paid breaks.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
43% of people say they don’t get paid breaks.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
Does Stord pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
67% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.
67% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.
Do workers at Stord worry about hours?
Some people worry about getting enough hours.
67% of people report they worry about getting enough hours.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.
67% of people report they worry about getting enough hours.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.
Do Stord workers get to choose the shifts they work?
Most people don’t get to choose which shifts they work.
80% report that they don’t have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and July 2026.
80% report that they don’t have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and July 2026.
Do Stord managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
83% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.
83% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.
Do jobs at Stord spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and July 2026.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and July 2026.
How easy is it to take sick days at Stord?
Some people find it hard to take sick days.
67% of people report that it’s hard to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.
67% of people report that it’s hard to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people at Stord feel treated with respect by their managers?
Most people feel treated with respect by their managers.
86% of people say they’re treated with respect by their managers.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
86% of people say they’re treated with respect by their managers.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people at Stord get to take their breaks without interruption?
Most people get breaks without interruption.
71% of people report that they get to take their breaks without interruption.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
71% of people report that they get to take their breaks without interruption.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
Is it stressful to work at Stord?
Some people feel stressed out here.
57% of people say they often feel stressed out at work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
57% of people say they often feel stressed out at work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people at Stord enjoy their jobs?
Most people don’t enjoy their job.
86% of people report they don’t enjoy their job.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
86% of people report they don’t enjoy their job.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people at Stord recommend working with their team?
Not many people recommend working with their team.
86% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
86% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people get enough training when they start at Stord?
Most people didn’t get enough training when they started.
100% of people report they didn’t get enough training when they started working here.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
100% of people report they didn’t get enough training when they started working here.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people get support to advance at Stord?
Most people aren’t given support to advance their career here.
In the last year, 86% of people report not being given support to advance their career here.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
In the last year, 86% of people report not being given support to advance their career here.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people think Stord’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
Do workers feel well informed about how Stord is doing?
Only some people feel well informed about how the company is doing.
57% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
57% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Stord?
What are the most popular categories at Stord?
Stord rating
3.1
Based on 7 frontline employees who took The Breakroom Quiz
Job description
Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.
By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.
With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.
As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client service needs, ensuring smooth execution of service solutions, and optimizing customer experience. By collaborating with cross-functional teams, you will drive operational efficiency, support business transformation efforts, and maintain financial accuracy. Your ability to identify growth opportunities and provide strategic insights will be essential in enhancing service outcomes and fostering long-term customer relationships.What You'll Do:
Act as the main point of contact between customers and internal teams to address service needs and ensure business alignment.
Identify and communicate client service requirements to cross-functional teams, ensuring effective execution and adherence to SLAs.
Oversee the management and implementation of complex service solutions to ensure seamless customer program execution.
Partner with account leadership on business transformation efforts to enhance service processes, operational efficiency, and financial performance.
Lead and coordinate customer business reviews, offering strategic insights and recommendations for service improvement.
Audit customer invoices, track outstanding accounts receivable (A/R), and facilitate timely issue resolution for financial accuracy.
Maintain comprehensive documentation, including meeting notes and action items, to drive account performance and issue resolution.
Collaborate with management to identify and convert growth opportunities into tangible results.
What You'll Need:
4 years of proven experience in customer experience, account management, or a related field.
Strong ability to manage multiple priorities and complex service solutions in a fast-paced environment.
Excellent communication and relationship-building skills to work effectively with internal and external stakeholders.
Analytical mindset with attention to detail and problem-solving capabilities.
Experience with financial processes, including auditing invoices and managing accounts receivable.
Ability to lead customer business reviews and provide strategic recommendations.
Bonus Points:
Experience in Supply Chain, Warehouse Fulfillment, or Ecommerce.
Familiarity with service-level agreements (SLAs) and operational metrics.
Background in business transformation initiatives or process optimization.
Proficiency in CRM or customer service management tools.
About Stord
Sourced by ZipRecruiter
Industry
Transportation and warehousing
Company size
501 - 1,000 Employees
Headquarters location
Union City, GA, US
Year founded
2015