60 Spring Health Customer Success Manager Jobs Hiring Near You

Our mission: to eliminate every barrier to mental health. 

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person  - whether that's meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

As a Workplace Mental Health Consultant, you will provide individual therapy to employees, management consultations, training, critical incident response, and assessment and referral mental health support to employees at Nestle/ Purina. You may also provide consultation to HR, program managers, and supervisors on workplace and organizational issues.

What you'll be doing:

• Provide support to managers, people teams, and members onsite one day per week. Tuesdays: 8am-5pm CST St. Louis, MO 
• Providing individual therapy to employees on site and virtually 
• Provide solution-focused employee mental health consultation and connection to appropriate resources
• Develop strong and trusting relationships with leaders and HR POCs across 9 local sites and execute against local action plans for each
• Deliver critical incident response 
• Conduct company tailored trainings and Spring Health benefit promotion events 
• Develop expert-level understanding of the customer benefit ecosystem and available support programs, and are able to provide appropriate referrals to members.
• Complete required internal training and assignments and attend Spring Health Clinical Team meetings 
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards 
• Monitor and track available data to recommend and carry out proactive interventions on a leader level
• Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up.
• Provide management consultation that enhances employee wellbeing and workplace effectiveness.
• Complete management referral intakes according to established guidelines; assure appropriate placement of management referred employees; provide guidance regarding EAP protocols to counselors working with employees.
• Confirm that necessary paperwork is in place to both providers, HR/Managers including signed releases in order to coordinate follow-up with treatment providers, and other necessary HR/Managers.
• Provide follow-up to monitor employee compliance and feedback to supervisors, HR/Managers.
• Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership. 
• Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements.
• Participate in the case review process on a regular cadence with the customer's leadership team. 

What we expect from you: 

• You have a minimum of 3 years of post-graduate experience with at least 1 year experience as an independently licensed clinician.
• You have training and experience in delivering management consultation, critical incident response, and training presentations
• You're comfortable with technology and are telehealth competent.
• You have training and experience in evidence-based modalities of care, including short-term, solution-focused therapy 
• You have an unrestricted license to practice psychotherapy in Virginia, Maryland, and DC (Psychologist, LCSW, LMFT, LPC, LMHC, etc.). We are not able to accept applications from anyone requiring licensed supervision.
• You have experience with substance abuse; SAP or SAE Certification preferred but not required
• You have experience supporting customers and/or clients that must adhere to specific state and/or federal regulations within their industry (DOT and FERC experience preferred*)
• You are comfortable with providing safety planning and intervention during situations where a client might present with higher risks.
• You are committed to high quality documentation of service delivery that is completed in a timely manner
• You like working independently, but would also enjoy having the support of a team and opportunities for connections and collaboration with other providers and our master's level clinical care navigators.
• You acknowledge and embrace diversity and inclusion amongst teams and clients

The target salary for this position is $85-$95 per hour] Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don't meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be challenged to set and protect your own boundaries
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the highest performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And...

• You get to be surrounded by some of the brightest minds in the field  
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, &  humility from leadership 
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives - and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Supporting you financially through:

• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.