Spring Health
Spring Health

60 Spring Health Customer Success Manager Jobs Hiring Near You

Reporting to the Senior Manager, Customer Success, the Customer Success Associate (CSA) plays a ... cost visits to the Spring Health network of therapists, coaches, and medication management ...

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Spring Health Jobs Information

What is it like to work at Spring Health?

Spring Health is a mission-driven company that prioritizes a culture of empathy, collaboration, and innovation, fostering a supportive and inclusive work environment.

As a digital mental health platform, Spring Health's team structure is designed to facilitate cross-functional collaboration, with various departments working together to develop and implement evidence-based mental health solutions. The company's work environment is modern and dynamic, with a focus on employee well-being and professional growth.

Working at Spring Health may appeal to candidates who are passionate about mental health, technology, and innovation, as the company offers opportunities to make a meaningful impact in the lives of individuals and communities, while also providing a dynamic and supportive work environment that encourages professional development and growth.

What makes Spring Health an attractive place to work?

Spring Health is a leading digital mental health platform that offers comprehensive solutions for employers and individuals, positioning itself at the forefront of the rapidly growing mental health industry. The company fosters a collaborative and innovative work environment, where employees can engage in meaningful projects, share ideas, and work together to drive positive change. By joining Spring Health, individuals can contribute to making a significant impact on people's lives, while also having opportunities for professional growth and development in a rapidly evolving field.

Do workers at Spring Health get paid breaks?

Sometimes. Only some people get paid breaks.
67% of people say they don’t get paid breaks.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and April 2026.

Does Spring Health pay people when they’re sick?

Yes. Most people get paid when they’re sick.
78% of people say they would get paid if they were sick but scheduled to work.
Based on data from 9 people who took the Breakroom Quiz between March 2025 and April 2026.

Is the health insurance from Spring Health affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people get paid time off at Spring Health?

Some people get paid time off from work.
50% of people say they don’t get paid time off.
Based on data from 6 people who took the Breakroom Quiz between July 2025 and April 2026.

How easy is it to get time off at Spring Health?

Most people find it easy to get time off.
83% of people report it’s easy to get time off.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and December 2025.

How easy is it to take sick days at Spring Health?

Most people find it easy to take sick days.
88% of people report that it’s easy to take time off if they are sick.
Based on data from 8 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people at Spring Health feel treated with respect by their managers?

Most people feel treated with respect by their managers.
86% of people say they’re treated with respect by their managers.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people at Spring Health get to take their breaks without interruption?

Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and April 2026.

Is it stressful to work at Spring Health?

Some people feel stressed out here.
38% of people say they often feel stressed out at work.
Based on data from 8 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people at Spring Health recommend working with their team?

Only some people recommend working with their team.
44% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 9 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people get enough training when they start at Spring Health?

Most people got enough training when they started.
100% of people report they got enough training when they started working here.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and February 2026.

Do people get support to advance at Spring Health?

Most people are given support to advance their career here.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 9 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people think Spring Health’s headquarters understands what’s happening where they work?

Most people think headquarters understands what’s happening where they work.
60% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and February 2026.

Do workers feel well informed about how Spring Health is doing?

Most people feel well informed about how the company is doing.
67% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 9 people who took the Breakroom Quiz between March 2025 and April 2026.

What are the most popular categories at Spring Health?

Infographic showing various Customer Success Manager job openings at Spring Health in the United States as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 53% Physical, 18% Hybrid, and 29% Remote job distribution.

Customer Success Associate

Spring Health

New York, NY • Remote

Full-time

This job post has expired today. Applications are no longer accepted.


Spring Health rating

7.4

Company rating: 7.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz


Job description

Our mission: eliminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.
Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.
As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

Reporting to the Senior Manager, Customer Success, the Customer Success Associate (CSA) plays a pivotal role in ensuring the success and satisfaction of our valued customers. Collaborating and partnering with designated Strategic Customer Success Managers, the CSA provides vital support to deliver exceptional service and uphold customer KPIs. This is a full-time, fully remote position on our team. Occasional travel for team events may be required.

What you'll do:

  • Act as a support resource and secondary point of contact for assigned customers, working closely with designated Strategic Customer Success Managers (SAM) to ensure seamless service delivery.
  • Collaborate with the cross-functional teams to resolve customer issues and ensure a seamless customer and member experience.
  • Participate actively in customer meetings under the direction of SCSM, coordinating, supporting and addressing customer needs and concerns.
  • Assist in the creation and maintenance of project management documentation such as Gainsight and Asana Customer Dashboards, ensuring adherence to client deadlines, internal team SLAs, and providing regular updates to SCSM and customers.
  • Maintain accurate customer information in Spring Health Admin, including detailed notes and auditing to ensure precise setup.
  • Investigate and resolve member issues, collaborating with SCSM on resolution steps and providing comprehensive, detailed follow up.
  • Track and maintain all cross-functional dept asks ie. reporting, marketing, invoicing, product/engineering, and clinical support requirements meticulously, ensuring timely delivery to SAM for action.
  • Compile Quarterly Business Review (QBR) slide decks by extracting data from Looker and other relevant sources, providing insights into customer performance, and contributing to the SCSM's report narrative.
  • Coordinate the preparation and distribution of member marketing materials, including organizing customer events and attending Spring Virtual Events .
  • Building relationships through collaboration across departments, including product, operations, data science, and marketing, to ensure a holistic approach to customer success.
  • Act as key support of the customer relationship continuity by managing incoming client requests and updates in the account owner's absence
  • Assists in coordinating transition planning, documentation, and communication to ensure minimal disruption to the customer support or member experience during account transitions
  • Manage open tickets efficiently, ensuring deadlines are met and contributing to reporting updates and enhancements to drive overall team success.
  • Up to 15% travel time

What success looks like in this role:

  • Response & Resolution Time: Acknowledge inquiries within 24 hours and resolve 90% of tickets within SLA.
  • Accuracy of Customer Records: Ensure 100% accuracy in Spring Health Admin updates.
  • QBR & Reporting Completion: Deliver 100% of Quarterly Business Review decks on time.
  • Cross-functional Coordination: Complete 95% of assigned internal requests (marketing, invoicing, product, etc.) within deadlines.
  • Barrier Removal for SCSM: Proactively identify and resolve at least 90% of operational or administrative roadblocks to support SCSM efficiency.

What you'll bring:

  • 2+ years of experience in customer-facing roles, preferably in a B2B environment.
  • Proven experience presenting information to customers and adeptness at receiving and implementing feedback.
  • Bachelor's degree or equivalent work experience.
  • Exceptional organizational, presentation, and communication skills, both verbal and written.
  • Ability to adapt quickly to change, respond promptly to issues, and devise creative solutions.
  • Self-motivated, team-oriented individual with a strong desire to excel in a dynamic startup environment.
  • Commitment to continuous personal and professional growth.
  • Technical proficiency with tools and responsibilities such as SFTP, ticketing systems, project management, and data entry.
  • Proficient use of Google Suite with a keen interest in adopting and leveraging other software platforms to enhance customer success initiatives.

The target base salary range for this position is $31.97 - $36.30 per hour and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

  • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
  • Employer sponsored 401(k) match of up to 2% for retirement planning
  • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
  • We offer competitive paid time off policies including vacation, sick leave and company holidays.
  • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
  • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals.
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
  • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
  • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
  • Up to $1,000 Professional Development Reimbursement a year.
  • $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.


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