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Overview

Sales Development Advisor I

Job Summary:

The Sales Development Advisor I works with consumers on understanding their needs and triaging them to a licensed agent. 

Supervisory Responsibilities:

This position has no direct supervisory responsibilities.

Essential Duties and Responsibilities:

Outbound dialing sales prospects to generate interest in SelectQuote's products – upwards of 1000 calls daily

Intense focus on handling and overcoming sales objections and stalls in order to transfer potential customers to a licensed insurance agent

Meet and exceed specified monthly goals for transfer rates and contact to transfer to increase sales agent conversion

Skills/Abilities:

Competitive personality & an internal motivation - You need to have the drive to overcome customers’ objections and compete with yourself and other advisors to succeed and hit new goals.

Ambitious sales-minded approach with strong interpersonal skills to build rapport with prospective customers

Time efficiency & technology skills - Be efficient with you and your customer’s time. Be able to multitask and manipulate multiple screens including our software system quote engine and carrier applications while continuing a conversation with the customer

Positivity - It’s important to be positive in this role and quickly be able to move onto the next call/sale.

Willingness to receive improvement coaching implement those suggested actions and show demonstrated improvement

Competitive personality & an internal motivation - You need to have the drive to overcome customer objections and compete with yourself and other agents to succeed and hit new goals.

Ability to follow instructions and have proficiency with technology especially computers software applications and phone systems'

Demonstrated professionalism in conduct and behaviors

Ability to work remotely if required and basic computer skills

Education and Experience: 

Required 1 year or more experience working in a telesales or sales environment

Preferred experience working in a high volume metrics or commission driven role with proven success

Job stability and tenure in roles

Certificates/Licenses/Registration

N/A

Financial Responsibilities (budget revenue):

This position has no budget responsibility authority and/or level of control.

Physical Requirements:

Work is performed indoors with potential for exposure to safety and health hazards related to office work. Could periodically travel to other office and operational sites.  The noise level in the work environment is usually moderate.

Prolonged periods of sitting at a desk and working on a computer.

SelectQuote Core Values:

Service: We create positive customer experiences. 

Entrepreneurship: We create innovate & take risks. 

Leadership: We build & invest in high-performing teams. 

Empowerment: We embrace a changing environment. 

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help support & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.

Responsibilities

More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.

But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.

Qualifications

Sales Development Advisor 

Job Summary:  

SelectQuote is seeking experienced, driven, resilient, and results-oriented sales professionals to join our Qualifications Team as a Sales Development Advisor (SDA).

The SDA is an unlicensed, outbound sales position responsible for contacting prospective customers, generating interest in SelectQuote's products, understanding customer needs, overcoming objections, and transferring qualified prospects to a licensed insurance agent.

This is not a customer service role. This is a high-volume, metrics-driven sales position. Successful candidates must be comfortable making hundreds of outbound calls each day, working from established scripts and processes, handling rejection, and consistently working toward performance goals.

This role provides paid training, a base salary plus bonus opportunity, and a potential career path into a licensed sales agent position. After demonstrating success in the role, SelectQuote will provide opportunities to enter a sales training program and assist with obtaining an insurance license.

Candidates who currently hold an insurance license will not be considered for this position.

After applying, qualified candidates will receive a phone call to complete our pre-screening questionnaire.

Key Responsibilities:

• Make high-volume outbound calls to prospective customers, with activity of up to 800 calls per day.
• Generate interest and create meaningful engagement with prospective customers.
• Quickly establish rapport and communicate confidently and professionally over the phone.

• Identify customer needs and qualify prospects for transfer to a licensed insurance agent.

• Handle and overcome objections, stalls, hesitation, and rejection throughout the sales conversation.

• Confidently redirect conversations and move qualified prospects toward the next step.

• Follow established sales scripts, processes, and instructions while maintaining a natural and engaging conversation.

• Meet or exceed monthly transfer, contact-to-transfer, and other performance goals.

• Accept coaching and demonstrate the ability to apply feedback to improve sales performance.

• Work effectively with multiple monitors, software applications, and phone systems.

• Maintain consistent attendance, punctuality, productivity, and performance.

Qualifications: 

• High school diploma or equivalent required.

• At least 1 year of telesales, inside sales, phone sales, or comparable sales experience required.

• Proven ability to work in a high-volume, metrics-driven or commission-based sales environment preferred.

• Demonstrated success working toward quotas, KPIs, conversion goals, or other measurable sales objectives.

• Strong objection-handling and closing skills.

• Confident, energetic, and conversational phone presence.

• Strong active listening and communication skills.

• Ability to follow scripts and established sales processes.

• Ability to accept coaching and implement feedback.

• Professional and reliable work habits.

• Consistent employment history and demonstrated commitment to previous roles preferred.

• Candidates should be prepared to clearly explain significant employment gaps, frequent job changes, or positions not reflected on their resume.

• Current insurance licenses are not eligible for this position.

Compensation & Career Growth:

• Paid training.

• Base salary plus bonus opportunity.

• Average first-year earnings of approximately $50,000, with top producers earning $80,000+.

• Potential opportunity to enter SelectQuote's sales training program after six months of successful performance.

• SelectQuote will support successful associates in pursuing an insurance license and progressing into a licensed sales role.

This Role Is a Good Fit for You If:  

• You have a genuine sales mindset and enjoy influencing customers toward a next step.
• You are comfortable making a very high volume of outbound calls every day.
• You don't get discouraged by rejection.
• You can confidently handle "I'm not interested," "I need to think about it," and other common objections.
• You enjoy working toward quotas, KPIs, and measurable sales goals.
• You are comfortable using a sales script and can make it sound natural rather than robotic.
• You can follow a structured sales process while still actively listening and responding to the customer.
• You are competitive and motivated by improving your numbers.
• You can stay engaged and energetic through repetitive, high-volume work.
• You take coaching seriously and can demonstrate changes based on feedback.
• You can provide specific examples of your past sales performance and accomplishments.
• You are looking for a long-term sales career, with the potential to progress into a licensed sales role.
• You are dependable and prepared to consistently work your assigned schedule.

This Role May Not Be a Good Fit for You If: 

• You are primarily looking for a customer service position.

• You are primarily interested in working from home for flexibility rather than pursuing a sales career.

• You dislike scripted sales environments or are unwilling to follow established sales processes.

• You prefer conversations without sales goals, quotas, or performance expectations.

• You become uncomfortable when customers object, hesitate, or say no.

• You have difficulty redirecting a conversation or moving a prospect toward the next step.

• You struggle to maintain energy and engagement during repetitive phone interactions.

• You are uncomfortable making a high volume of outbound calls.

• You prefer not to be coached or change your approach based on feedback.

• You cannot provide specific examples of your sales accomplishments or performance.

• You are unable to commit consistently to a set schedule, attendance expectations, and the demands of a full-time sales position.

Work-From-Home Requirements: 

This is a full-time W-2 work-from-home position with an assigned schedule.

Employees must:

• Be punctual and consistently adhere to their assigned schedule and attendance requirements.

• Have a quiet, dedicated workspace free from distractions.

• Have reliable high-speed internet with minimum speeds of 20 Mbps download and 20 Mbps upload through a hardwired connection.

• Be able to remain fully engaged and available throughout scheduled work hours.

• Be willing to work overtime, weekends, or schedule variations when business needs require it.

SelectQuote Core Values:

Service — We create positive customer experiences.
Entrepreneurship — We create, innovate, and take risks.
Leadership — We build and invest in high-performing teams.
Empowerment — We embrace a changing environment.
Courage — We challenge the status quo and drive continuous improvement.
Teamwork — We help, support, and celebrate each other.

The above statements describe the general nature and level of work performed in this position and are not intended to be an exhaustive list of responsibilities, qualifications, or requirements.

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