60 Segra Customer Success Manager Jobs Hiring Near You

Segra is searching for a qualified and experienced Manager, Network Provisioning to join us in a full-time capacity.

Shift Details:

Must be available to work Monday through Friday, 12:00 PM - 9:00 PM EST each week. This is a 2nd shift position only.

Location Requirement:

The work arrangement for this role is a hybrid position, requiring a minimum of three (3) days in one of our Segra offices, with flexibility to work remotely two (2) days each week.

Role Overview:

The Manager, Network Provisioning, administers a portfolio of engineering disciples in support of the Service Delivery organization. The incumbent will manage a team of Provisioning Engineers who are performing day-to-day provisioning responsibilities, disconnects, rehomes, grooms. The incumbent is responsible for the implementation and activation in the life cycle support of all electronic premise and core network equipment to deliver Ethernet 2.0, Dedicated Internet Access and a variety of other services to the customer. This position will utilize experience with the provisioning of IP and Ethernet Networks Responsibilities including identifying individual strengths and building team cohesion to provide appropriate technical skills to support Segra's customers. This position is also responsible for defining policies and procedures of Service Delivery for the purpose of prioritizing projects, managing activities, and meeting commitments to customers. The incumbent will facilitate meetings with other internal Segra organizations to coordinate process improvements and ensure compliance to these policies. Additional duties include representing the Service Delivery team in various committees designed to plan, evaluate, & incorporate new equipment/markets into the network, and developing capital budgets to include OPEX and CAPEX expenditures.

The Manager's position includes working with the Supervisors of Transport, Enterprise and Carrier Supervisors to make sure each department's resources are load balanced daily, weekly and monthly, receiving and resolving escalations, metric reporting, internal and contractor time reviews and approvals, and supporting Service Delivery, PMO and Finance teams to ensure customer delivery dates are met. This position supports the data entry and maintaining of Segra data platforms.

Qualifications

• Education: Bachelor's degree in engineering or a related field; or an equivalent combination of professional level related Engineering/Technical experience required.
• Experience: A minimum of 8 years of leadership experience and previous Service Delivery experience and proven experience leading and mentoring a technical team.
• Key Competencies:
  
  • Knowledge of management principles and practices; personnel supervision and development
  • Telephony technologies
  • Knowledge of IP networking, routers, switches and other associated peripheral equipment for customer networks
  
  

• Knowledge of Ethernet services defined by the Metro Ethernet Forum (MEF) such as ELINE/ELAN.
• Knowledge of optical transport technologies DWDM/OTN, and SONET/TDM.

• • Proficiency using Microsoft Applications
  • Excellent written and verbal communication skills
  • Strategic skills in Vendor Management , process Documentation, and rapid incident resolution.
  • Proactive performance Optimization, troubleshooting and coordinating complex network changes to ensure maximum uptime for customers.
  • Technical Expert of Customer edge network equipment along with Provider Edge networks .
  • Ability to make fast, sound decisions under pressure to minimize downtime, such as troubleshooting spanning-tree loops or VLAN misconfigurations.
  
  
  
  

About Segra:

Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry leading service and reliability. Serving over 20,000 connected customer locations, Segra has been providing customer focused solutions for over 125 years.

At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

Benefits Overview:

Segra offers a very robust benefits package to our full-time employees, some of which include:

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary Range: $116,025 - $145,110

Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.