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50 Segra Customer Service Representative Jobs Hiring Near You

Segra

Mid Market Account Executive

Dallas, TX · On-site

$65K - $85K/yr

Maintain mid-sized customer relationships with a select number of existing assigned Segra customers for services in market territory to be re-evaluated on an annual basis. Investigate and resolve any ...

Segra

Mid Market Account Executive

Wilmington, NC · On-site

$65K - $80K/yr

Maintain mid-sized customer relationships with a select number of existing assigned Segra customers for services in market territory to be re-evaluated on an annual basis. Investigate and resolve any ...

Segra

Mid Market Account Executive

Cedar Rapids, IA · On-site

$65K - $80K/yr

Segra customers for services in market territory to be re-evaluated on an annual basis. Investigate and resolve any problems, and position additional products within the account. * Submit accurate ...

Segra

Mid Market Account Executive

Greenville, SC · On-site

$65K - $80K/yr

Segra customers for services in market territory to be re-evaluated on an annual basis. Investigate and resolve any problems, and position additional products within the account. * Submit accurate ...

Segra

Mid Market Account Executive

Des Moines, IA · On-site

$65K - $80K/yr

Maintain mid-sized customer relationships with a select number of existing assigned Segra customers for services in market territory to be re-evaluated on an annual basis. Investigate and resolve any ...

Segra

Field Service Engineer II Charlotte NC

Charlotte, NC · On-site

$23.42 - $29.30/hr

The Field Service Engineer is responsible for the day-to-day activities of the network, including ... Serving over 30,000 connected customer locations, Segra has been providing customer focused ...

Segra

Field Service Engineer II Beckley WV

Beckley, WV · On-site

$23.42 - $29.30/hr

The Field Service Engineer is responsible for the day-to-day activities of the network, including ... Serving over 30,000 connected customer locations, Segra has been providing customer focused ...

Segra

Field Service Engineer II Charlotte NC

Charlotte, NC · On-site

$23.42 - $29.30/hr

The Field Service Engineer is responsible for the day-to-day activities of the network, including ... Serving over 30,000 connected customer locations, Segra has been providing customer focused ...

Segra

Field Service Engineer II Beckley WV

Beckley, WV · On-site

$23.42 - $29.30/hr

The Field Service Engineer is responsible for the day-to-day activities of the network, including ... Serving over 30,000 connected customer locations, Segra has been providing customer focused ...

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Segra Jobs Information

What is it like to work at Segra?

Segra is a company that values innovation, collaboration, and customer satisfaction, fostering a dynamic and supportive work environment.

As a leading fiber-optic network and communications provider, Segra offers a flat organizational structure, allowing employees to take on diverse roles and responsibilities, and work in a fast-paced environment that encourages creativity and problem-solving. The company's mission is to deliver exceptional customer experiences through its network of over 50,000 miles of fiber.

Working at Segra may appeal to candidates who are passionate about technology, customer service, and teamwork, as the company offers opportunities for professional growth, competitive compensation, and a comprehensive benefits package.

What makes Segra an attractive place to work?

Segra is a leading fiber-optic network and communications provider that has established itself as a trusted partner in the industry, with a strong commitment to delivering innovative solutions to its customers. The company's workplace culture values collaboration, innovation, and employee growth, offering a dynamic and supportive environment where professionals can develop their skills and contribute to cutting-edge projects. By joining Segra, individuals can leverage their expertise to drive business success, advance their careers, and make a meaningful impact in the rapidly evolving telecommunications landscape.

Do workers at Segra get paid breaks?

Yes. Most people get paid breaks.
75% of people say they get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and April 2026.

Does Segra pay people when they’re sick?

Yes. Most people get paid when they’re sick.
78% of people say they would get paid if they were sick but scheduled to work.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and April 2026.

At Segra, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
71% of people say they have to use vacation days when they’re out sick.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.

Is the health insurance from Segra affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 7 people who took the Breakroom Quiz between July 2025 and March 2026.

Do people get paid time off at Segra?

Most people get paid time off work.
88% of people say they get paid time off.
Based on data from 8 people who took the Breakroom Quiz between July 2025 and April 2026.

Do workers at Segra worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and April 2026.

Do Segra workers get to choose the shifts they work?

Most people get to choose which shifts they work.
67% report that they have enough control over which shifts they work.
Based on data from 6 people who took the Breakroom Quiz between July 2025 and April 2026.

How easy is it for Segra workers to change shifts?

Most people find it easy to change shifts.
80% of people report that it’s easy to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and September 2025.

How easy is it to get time off at Segra?

Most people find it easy to get time off.
89% of people report it’s easy to get time off.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and April 2026.

Do Segra managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
89% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and April 2026.

Do jobs at Segra spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
22% of people report that their job takes up time that they don’t get paid for.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and April 2026.

How easy is it to take sick days at Segra?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and April 2026.

Do people at Segra feel treated with respect by their managers?

Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and April 2026.

Do people at Segra get to take their breaks without interruption?

Most people get breaks without interruption.
88% of people report that they get to take their breaks without interruption.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and April 2026.

Is it stressful to work at Segra?

Some people feel stressed out here.
44% of people say they often feel stressed out at work.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and April 2026.

Do people at Segra enjoy their jobs?

Most people enjoy their job.
75% of people report they enjoy their job.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and April 2026.

Do people at Segra recommend working with their team?

Only some people recommend working with their team.
56% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and April 2026.

Do people get enough training when they start at Segra?

Some people didn’t get enough training when they started.
44% of people report they didn’t get enough training when they started working here.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and April 2026.

Do people get support to advance at Segra?

Most people are given support to advance their career here.
In the last year, 71% of people report being given support to advance their career here.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.

Do people think Segra’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
60% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and September 2025.

Do workers feel well informed about how Segra is doing?

Most people feel well informed about how the company is doing.
100% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and April 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Segra?

What are the most popular categories at Segra?

Infographic showing various Customer Service Representative job openings at Segra in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Mid Market Account Executive

Segra

Dallas, TX • On-site

$65K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Segra rating

8.7

Company rating: 8.7 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

8th of 98 rated telecommunications companies

Job description

Job title - Mid Market Account Executive
Location - Dallas-Ft Worth, TX
Job Summary:
The successful Mid-Market Account Executive will possess exemplary professional skills, always considering the best outcome for both the Company and the Customer in each situation. The Mid-Market Account Executive will primarily be responsible for quota-driven, new revenue generation, with a secondary focus on existing base management for the company. This will be achieved through the successful selling of products including, but not limited to, Fiber access and transport, voice, local, long distance, MPLS, private line, broadband, high-speed internet, VoIP, video, network management, managed network services, security solutions (i.e., firewall, SEIM, etc.), and cloud solutions (i.e., DRaaS, BaaS, IaaS, etc.).
The Mid-Market Account Executive will primarily focus on 'new logo' mid-sized enterprise accounts that have a 'full potential' wallet of approximately ~$2 - 10k MRC. Mid-Market Account Executives will also be allowed to retain select key customer accounts at any given time instead of these accounts being shifted to account management. These accounts will be reviewed on an annual basis with regional sales management to determine if/when they should be moved to an account manager.
Duties & Responsibilities:
  • Develop proposals using the full suite of Segra products to win new customers in Segra Markets, positioning against ILECS, MSOs, and other CLEC providers.
  • Responsible for a new revenue quota each month.
  • Use a customer relationship management front-end to manage sales opportunities and provide appropriate reporting and forecasting of activity.
  • Maintain mid-sized customer relationships with a select number of existing assigned
    Segra customers for services in market territory to be re-evaluated on an annual basis. Investigate and resolve any problems, and position additional products within the account.
  • Submit accurate customer contracts using the Wizard system or other CRM to Sales
  • Engineering or Customer Care organization for the provisioning of products.
  • Coordinate with customer and Sales Engineering resources to ensure expected due dates for product delivery are communicated and appropriate customer personnel remain updated.

Qualifications:
  • Education: Degree in sales/marketing or related field, equivalent work experience, or a combination thereof.
  • Previous Enterprise level, ILEC-CLEC sales experience and/or managed services experience preferred.
  • 5+ years of telecommunications sales or technology sales experience specifically including sales of products such as core connectivity, extended connectivity, storage and cloud services, and/or security solutions.
  • This role is ideal for a driven sales professional with a strong background in telecommunications and technology sales, looking to make a significant impact in a dynamic and growing company.

About Segra:
Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry leading service and reliability. Serving over 20,000 connected customer locations, Segra has been providing customer focused solutions for over 125 years.
At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.
Benefits Overview:
Segra offers a very robust benefits package to our full-time employees, some of which include:
Medical, dental, vision insurance
Life insurance
401(k) match
Tuition and gym reimbursements
Vacation/PTO, paid holidays, floating holidays
Volunteer days, parental leave
Our Commitment to Equality:
Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Salary Range: $65,000 - $85,000 + Uncapped Commission and ramp
Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.
SEGRA is committed to being an equal opportunity employer. The company does not discriminate on the basis of sex, race, color, creed, national origin, age, religion, sexual orientation, gender identity, gender expression, pregnancy, genetic information, veteran status, disability, or any other characteristic protected by applicable federal, state, or local laws in employment with or treatment once employed in the company. No question on this application is used for the purpose of limiting or eliminating any applicant from consideration for employment on any basis prohibited by applicable local, state or federal law. Individuals with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. Please inform SEGRA's personnel if you need assistance completing this application or to otherwise participate in the application process.
NOTHING IN THIS APPLICATION FOR EMPLOYMENT SHALL CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT.

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