50 Segra Customer Service Representative Jobs Hiring Near You

Location: Dallas-Ft Worth, TX
Reports to: Regional Vice President of Sales Engineering
Travel: Regular business travel required
About the Role
The Director of Sales Engineering leads a geographically distributed team of Sales Engineers supporting enterprise and government customers. This role partners closely with Sales and cross-functional teams to drive revenue growth, deliver technically sound solutions, and ensure a strong customer experience from pre-sale through activation.
This leader is both strategic and hands-on-providing direction, coaching, and oversight while enabling the sales organization with deep technical expertise, strong process discipline, and effective collaboration across the business.
What You'll Do

• Lead, coach, and develop a team of Sales Engineers providing pre-sales technical support
• Partner closely with regional Sales leadership to align technical strategy with revenue goals
• Serve as a key liaison between Sales, Operations, Project Management, and Product teams to support successful customer deployments
• Oversee solution design for complex opportunities, RFP responses, and out-of-scope requests
• Ensure consistent, accurate, and ethical communication of product capabilities and solutions
• Drive standardized processes, tools, and best practices across all markets
• Support customer escalations and help ensure a positive overall customer experience
• Provide ongoing training to the sales organization on products, technology, and industry trends
• Prepare and review KPIs, forecasts, and performance metrics
• Recruit, hire, onboard, and develop Sales Engineering talent
• Partner with Product Development on new service launches and enhancements

What You Bring
Education:

• Bachelor's degree in Business, Information Technology, Telecommunications, Engineering, or equivalent experience
• Telecommunications certifications preferred (e.g., CCNA, CCNP, MEF)

Experience:

• 8+ years in telecom pre-sales technical roles or
• 3+ years in Sales Engineering leadership
• Strong knowledge of fiber networks, metro Ethernet, transport delivery, IP services, SD-WAN, voice solutions, and cloud environments
• Solid understanding of the OSI model, network design, and telecom installation workflows
• Experience with financial modeling, ROI calculations, pricing, and profitability analysis
• Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Visio) and mapping/GIS tools

Skills & Competencies:

• Proven people leader with experience managing geographically dispersed teams
• Strong communicator with the ability to translate technical concepts to non-technical audiences
• Highly organized, analytical, and comfortable managing multiple priorities
• Collaborative, adaptable, and solutions-oriented
• Demonstrates integrity, accountability, and a customer-first mindset

About Segra:
Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry leading service and reliability. Serving over 20,000 connected customer locations, Segra has been providing customer focused solutions for over 125 years.
At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.
Benefits Overview:
Segra offers a very robust benefits package to our full-time employees, some of which include:
Medical, dental, vision insurance
Life insurance
401(k) match
Flexible Spending/Health Savings Accounts
Tuition and gym reimbursements
Vacation/PTO, paid holidays, floating holidays
Volunteer days, parental leave
Legal, accidental, hospital indemnity, identify theft, pet insurance
Our Commitment to Equality:
Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Salary Range: $129,000 - $150,000 + Commission
Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.
SEGRA is committed to being an equal opportunity employer. The company does not discriminate on the basis of sex, race, color, creed, national origin, age, religion, sexual orientation, gender identity, gender expression, pregnancy, genetic information, veteran status, disability, or any other characteristic protected by applicable federal, state, or local laws in employment with or treatment once employed in the company. No question on this application is used for the purpose of limiting or eliminating any applicant from consideration for employment on any basis prohibited by applicable local, state or federal law. Individuals with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. Please inform SEGRA's personnel if you need assistance completing this application or to otherwise participate in the application process.
NOTHING IN THIS APPLICATION FOR EMPLOYMENT SHALL CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT.